27/09/2024
MCI System Protect
Media Convergence Inc. (MCI) is here to make your business better. And we’re always at your service as your business partner. With the increasing demands of the continuously evolving business environment, we’re envisioned to further increase our commitment to deliver top quality services to our customers. Welcome to our new brand of differentiated service to you - MCI System Protect (MSP).
MSP consists of a comprehensive suite of proactive and reactive services to support the non-stop operation of your broadcast and multimedia solution. This will assist in achieving shorter time to value, realize quickly your return on investment and maintain your competitive advantage. MSP will help you make black-to-air a thing of the past!
What MSP offers
System Support: We are the Philippines' most trusted multi-vendor provider for the broadcast and multimedia industry. 24 hours a day, 365 days a year; we've got you covered with our best-in-class follow-the-sun support framework. We take pride on providing a unique customer service experience that is built on our expertise, integrity and our commitment to deliver only the best results for our customers.
Unlimited Incident Escalation: When an incident occurs at your site, you can count on us to be there to help with the utmost sense of urgency. We'll also identify for you how to prevent the incident from turning into a problem, thereby reducing any potential downtime and increasing productivity.
Firmware Updates: Trust our expertise to provide you peace of mind by managing the risks and complexities end-to-end. The firmware updates are necessary to prevent any unplanned downtimes.
Annual Hardware Health Check: We've developed tools to identify any vulnerabilities or risks associated with the hardware devices used in your operations. These tools have been built and tested based on our many years of experience supporting our customers' complex broadcast landscape. This proactive scan allows you to further optimize the device's health to help you achieve better business outcomes.
Annual Refresher 1-Day Training: We believe that the success of any broadcast operations rely upon the technology, the processes and the people. We provide a 1-day knowledge transfer, best practice and experience sharing with our customers to ensure that they are best positioned to maximize the value they can derive out of their broadcast solution.
Return Material Authorization (RMA): We facilitate the immediate replacement of a part or a unit to lessen the impact this may have on your operations. We've even gone as far as investing local spares to further improve our turn-around-time (TAT).
Onsite Visits: We provide our expertise to you when you need it, how you need it, where you need it most. Our engineering framework is built on enabling our customers to have a holistic approach designed to achieve the highest availability and peak performance, as drive efficiencies, from their broadcast setting.
INQUIRE NOW AND EXPLORE MORE OF OUR PRODUCTS AND SOLUTIONS!!!
Learn about us: https://www.mediaconvergenceinc.com