Sol Cruz Connect

17/09/2025

🚨 Master problem-solving and boost your professional value with a **FREE** Lean Six Sigma White Belt Certification from Sol Cruz Connect.

Are your processes costing you time and money?

Hidden inefficiencies like rework, delays, and inconsistent quality are often caused by a lack of structured process understanding. Our Free Lean Six Sigma White Belt Training Certification (Oct 11–12) helps you uncover these hidden wastes and build the foundation to solve them.

✅ No prerequisites
✅ Live Zoom training
✅ On-Demand recording of the training session accessible on our LMS
✅ Digital Certificates that you can share on your social media
✅ Real-world examples you can apply immediately

💥 Save your spot now → [https://bit.ly/free-whitebelt]

Start Your Career in Process Excellence Today Master problem-solving and boost your professional value with a **FREE** Lean Six Sigma White Belt Certification from Sol Cruz Connect. Limited slots are available for our Live October certification class happening on October 11 & 12, 2025, from 2:00 PM....

25/08/2025

🇵🇭 Honoring Our Heroes, Finding the Hero Within

Today is National Heroes Day, and while we rightly celebrate the legendary figures from our history books—like Dr. Jose Rizal and Andres Bonifacio—it's also a chance to look at what heroism means today.

Frankly, none of us is raising a bolo on a battlefield (unless your Monday morning meeting is that intense), but we're all faced with choices that define our character. In the modern world, heroism is found in quiet acts: building an inclusive team, making a tough but ethical decision, or simply showing up for others when they need it most.

As leaders in consulting and operations, our job is to empower. Let's make our actions a tribute to their legacy, not just a footnote.

Leadership isn't just about strategy; it's our modern-day heroism. Let's make it count.

07/08/2025

More dashboards. More metrics. More meetings.

But somehow… still confused?

More data doesn’t mean more clarity.
It means taking on more responsibility by asking better questions and telling clearer stories.

📍 Follow
🔥 A better way to work with data is coming soon:
Data Analysis & Storytelling – From Numbers to Narrative

01/08/2025

30/07/2025

Reports are everywhere.
Insight is rare.

Anyone can create a dashboard.
But only a few can tell a story that moves people to act.

Want to be one of them?

📍 Follow
🔥 Stay tuned for our upcoming training:
Foundations of Data Analysis & Storytelling

28/07/2025

Your performance dropped from 90% to 87%. Should you be worried?

Here’s the truth: Maybe. Maybe not.

Not every change is worth panicking over.
That’s why statistical testing is so powerful.

A simple test can tell you if the difference is:
✅ Real (time to act!)
❌ Random noise (don’t waste energy)

Want to know when a KPI shift really matters?
Follow us and stay tuned for our training:
Foundations of Data Analysis & Storytelling

25/07/2025

You’ve got the dashboard. Now write the story.

That dip in CSAT?
That spike in AHT?
It’s not just a number—it’s a clue.

Don’t just report it. Explain it.

✅ Filter by time
✅ Compare teams
✅ Dig into what changed

This is where diagnostic storytelling begins.

📍 Follow
🔥 Stay tuned for our upcoming training:
Foundations of Data Analysis & Storytelling

23/07/2025

Most reports add things up. But they don’t break them down.

So we get big totals… and miss the real story.

👉 Average CSAT hides team differences
👉 Total AHT hides shift spikes
👉 Aggregated QA scores hide coaching gaps

That’s why we teach stratification in all our reporting workshops.

Start wide—but go deep.

💡 Want to turn reports into action plans?

Stay tuned for our upcoming training:
Data Analysis & Storytelling: From Numbers to Narrative

21/07/2025

87% average CSAT? Great, right?
Not always.

We’ve seen this before:
– Team A is at 92%
– Team B is at 81%
– Together: 87% average

But unless you break it down, you’ll never know who needs help—or why scores dropped.

Stratify. Compare. Analyze.

And don’t stop at the average.

📊 Reporting isn’t the goal—insight is.

Follow for real-world reporting tips that actually help you improve performance.

18/07/2025

“We have SO MANY charts… why are people still confused?”

Because charts aren’t the problem.
Your storytelling is.

15 dashboards. No decisions.
Why? Because no one knows what to focus on.

🛑 Stop cramming 10 KPIs into one slide
✅ Start asking: “What ONE thing do I want them to remember?”

Simple reports with a clear story will always win.

Follow us for more insights and stay tuned for our future training program on Foundations of Data Analysis and Story Telling.

16/07/2025

“Why are things still going wrong when our CSAT looks fine?”

If you’ve asked this—welcome to the world of diagnostic analysis.

Your KPI may say ✅ 87% CSAT…
But look deeper and you’ll often find cracks:
💬 One team is way below target
📆 Issues started right after a policy change
🎯 Outliers are inflating your averages

Here’s the truth:
✅ Averages give you a summary
🔍 Stratification gives you the story

👉 Want smarter reports?
Start looking beyond the surface.
Like and follow our page for more insights

14/07/2025

Ever stare at a dashboard and still feel unsure what to do next?

You’re not alone.

Charts tell you what happened—but they don’t explain why.
And they definitely don’t say what to do.

That’s where storytelling comes in.

✅ Step 1: Sort your data
✅ Step 2: Clean it up
✅ Step 3: Build a dashboard
✅ Step 4: Add business context, wrap it in a story

That’s the difference between reporting a number and influencing a decision.

🎯 We help organizations and teams do exactly that. And we’ll be posting more this week to show how it’s done.