02/04/2025
As customers, we expect fair and transparent service, especially when dealing with something as essential as water. Unfortunately, my recent experience with Maynilad left me deeply frustrated and questioning their customer service process.
On March 26, I filed a case regarding an alarming increase in my water bill—from ₱500 to a shocking ₱14,000+. Given the drastic difference, I requested a thorough investigation and specifically asked that I be informed before any site visit so I could personally witness the inspection.
However, on April 2, without any prior notice, a Maynilad representative visited my apartment to investigate. I was not informed beforehand, and I only learned about the visit through a text message stating that the case had already been “resolved.” To my surprise, they had closed the ticket without providing any proper explanation or report on their findings.
Naturally, I followed up that evening to express my disappointment. If I had been notified as requested, I could have ensured transparency and clarity in the investigation. Instead, I was left with more questions than answers.
Dear Maynilad Water Services, Inc. your consumers deserve clear updates, proper documentation, and, most importantly, the courtesy of being informed about actions that directly affect them.
I sincerely hope Maynilad takes immediate action to this case and works toward a more transparent and customer-friendly approach in the future.
