The Kusinera At Its Finest

09/06/2026

One thing I've learned as a content creator:
Not all comments matter. But every comment deserves a response. The supportive comments get appreciation. The constructive comments get discussion. The funny comments get banter.
And the rude comments? They get the same energy they arrived with. I don't believe in rewarding disrespect with unlimited patience.
If you approach me with courtesy, you'll get courtesy. If you approach me with arrogance, insults, or mockery, don't be surprised when that same energy comes right back.Some people think content creators should smile, nod, and accept every form of disrespect just because they're public.

No.

The good news is that whether a comment is positive or negative, it still counts as engagement.
So while some people are busy trying to offend me, they're also helping my content reach more people. Funny how that works.

09/06/2026

So McDonald's Pembo reached out and addressed my complaint. The Branch Manager personally contacted me, listened to my concerns, and explained the actions they are taking moving forward.

Before I continue, this post is probably for people who actually understand what customer service is.

For the people who immediately saw my original post and decided that it was "just Coke," "arte lang," or "ang liit na bagay, reklamo agad," thank you for proving the exact point I was making.

The issue was never just about a soft drink.

The issue was about product accuracy, order accuracy, and customer service.

McDonald's itself recognizes these as legitimate concerns. That's why their own customer feedback survey asks questions about beverage quality, serving standards, special requests, and order accuracy. Apparently, some commenters were more willing to dismiss customer concerns than the company itself.

What's funny is that many of the loudest critics didn't even understand the complaint. They saw "Coke" and immediately ran with it. No reading comprehension. No attempt to understand the actual issue. Just assumptions, insults, and misplaced confidence.

The good news? McDo Pembo handled the situation professionally. They listened. They acknowledged the concerns. They took action.

That's how customer service works.

You raise a concern.
The company investigates.
The company responds.
The issue gets addressed.

Notice what's missing?

The part where random strangers become angry on behalf of a corporation and start attacking the customer.

To those who chose respectful discussion, thank you.

To those who immediately resorted to insults, mockery, and personal attacks, don't act surprised when the same energy comes back your way. Respect is a two-way street.

At the end of the day, the complaint achieved exactly what it was supposed to achieve: the branch listened, the issue was reviewed, and improvements were discussed.

That's called a successful customer feedback process.

Turns out speaking up gets better results than saying "ganyan talaga" and accepting whatever is handed to you.

08/06/2026

The most interesting part of this whole discussion isn't the drink. It's how many people are defending getting less than what they think they're paying for.

Nobody walks into a restaurant and says, "Please give me as much ice as possible and whatever drink can fit in the remaining space."

People order a Medium because they expect a reasonable amount of beverage for the price of a Medium.

The response I keep seeing is, "Ganyan talaga."

That's exactly the problem.

When customers stop questioning quality, quality drops. When customers accept poor service, poor service becomes the standard. When customers settle for less, businesses have no reason to do better.

The issue was never just the amount of ice. It was the combination of questionable value and the complete lack of customer service when the concern was raised.

As customers, we don't have to accept "pwede na yan." We are allowed to expect businesses to deliver the product they advertise and to treat customers professionally when concerns are raised.

That's not entitlement. That's accountability

07/06/2026

This is how McDonald's Pembo serves a Medium (16 oz) soft drink.

Once the ice is removed, what you're actually getting is closer to the amount of a Small drink, not the Medium size you paid for. Customers are paying for the advertised drink size, not for a cup filled mostly with ice.

What made the experience even worse was the service. When I raised my concern, the crew member serving me responded sarcastically and insisted that what she was serving was "standard" because their soft drink dispenser is calibrated. Instead of addressing a customer's concern professionally, I was met with dismissiveness and poor customer service.

This is a franchise store, but the McDonald's name is still on the building. Golden Arches, do you regularly check how your franchise stores operate? Do you ensure that employees are properly trained to handle customer concerns with professionalism and respect?

Customers are the reason these businesses exist. We are paying customers and deserve to be treated with courtesy, not sarcasm. Proper training is not just about operating a drink dispenser. It's about understanding customer service, product standards, and how to communicate respectfully when concerns are raised.

McDonald's Pembo needs to do better. Hire and train people who know what they're doing. Serving the correct product is important, but treating customers with respect is equally important.

07/06/2026

This is how McDonald's Pembo serves a Medium (16 oz) soft drink.

Once the ice is removed, what you're actually getting is closer to the amount of a Small drink, not the Medium size you paid for. Customers are paying for the advertised drink size, not for a cup filled mostly with ice.

What made the experience even worse was the service. When I raised my concern, the crew member serving me responded sarcastically and insisted that what she was serving was "standard" because their soft drink dispenser is calibrated. Instead of addressing a customer's concern professionally, I was met with dismissiveness and poor customer service.

This is a franchise store, but the McDonald's name is still on the building. Golden Arches, do you regularly check how your franchise stores operate? Do you ensure that employees are properly trained to handle customer concerns with professionalism and respect?

Customers are the reason these businesses exist. We are paying customers and deserve to be treated with courtesy, not sarcasm. Proper training is not just about operating a drink dispenser. It's about understanding customer service, product standards, and how to communicate respectfully when concerns are raised.

McDonald's Pembo needs to do better. Hire and train people who know what they're doing. Serving the correct product is important, but treating customers with respect is equally important.

30/05/2026

Golden, juicy, and packed with flavor. 🍗

Sometimes the simplest seasonings make the best roast chicken. Just a few pantry staples, patience, and the air fryer can give you crispy skin, tender meat, and a meal that disappears fast at the table. Peperduür

Who says low carb has to be boring? 😋

30/05/2026

As a one-woman YouTube team, AI has saved me hours.

I still edit my own videos, but I now use AI for thumbnails, end screens, logos, and turning long-form content into Shorts, Reels, and TikToks.

What used to take me 6-12 hours for one video now takes far less.

I'm not replacing creativity. I'm replacing repetitive work.

For solo creators, that's a game changer.

29/05/2026

KIMCHINIGANG!

"KIMCHINIGANG - Pork Belly Sinigang with Kimchi"Get ready for a f...