Telmarc

29/07/2025

📣 Emergency Network Advisory

Dear Valued Client,

We are currently experiencing multiple link outages that have resulted in a temporary loss of internet connectivity. The affected period is from 9:30 PM to 10:30 PM.

🔍 Status: Link Down (Multiple Nodes Monitored)
📅 Date Affected: July 29, 2025
⏰ Timeframe: 9:30 PM – 10:30 PM
📡 Impact: No internet connection observed during the outage window

Our technical team is actively monitoring the situation and working to identify the root cause. Rest assured, we are committed to restoring full service as quickly and efficiently as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

16/07/2025

Dear Valued Customers,

We are pleased to inform you that the internet service interruption affecting our clients due to a fiber cut has now been resolved. Our technical team has successfully restored connectivity, and you should now be able to access the internet without any issues.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding throughout the process.

Thank you for your continued support.

Sincerely, Telmarc Corp

Send a message to learn more

15/07/2025

Dear Valued Customer,

Good day.

Please be informed that as of the latest update, our fiber team has proceeded to the new tapping point located at the manhole along 8757 Sedeño, Makati City.
Fiber tracing and OTDR (Optical Time-Domain Reflectometer) testing have identified a possible fault approximately 273 meters away, facing our Makati Node.

In addition, ongoing preparations are underway for the transfer to the new cable 216, which will be routed toward the Jazz Node.

As of now, there is still no estimated time of restoration (ETR). Rest assured, we are closely monitoring the progress and will provide timely updates as they become available.

We sincerely apologize for the inconvenience and thank you for your continued patience and understanding.

Best regards,

15/07/2025

📢 Network Update – Makati Node Investigation

Following the onsite inspection, the fiber team has completed OTDR testing at the Jazz node, with a reference distance of 3 kilometers. The results indicate a possible fault location along Valero Access Road 2, Makati City.

The team is now proceeding with fiber tracing to precisely locate the fiber cut and initiate restoration.

Thank you for your patience and understanding as we work to resolve the issue swiftly. Further updates will be posted once available. 🙏

Send a message to learn more

15/07/2025

Network Advisory – Makati Node

We have identified a network outage affecting services connected to our (Network Provider) Makati node. Our main provider fiber team is already on-site and actively conducting diagnostics and line checks to resolve the issue as swiftly as possible.

We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full service. Updates will follow once progress has been made.

Thank you for understanding. 🙏

25/03/2025

📢 Introducing Telma: Your Personal AI Assistant!
We are thrilled to introduce Telma, our smart and reliable AI assistant, designed to answer your inquiries quickly and efficiently. Whether you have questions about our products, services, or anything else, Telma is here to provide clear and helpful information whenever you need it.
💡 Why ask Telma?

No need to wait—start chatting with Telma today and experience the future of customer support! Just ask, and Telma will deliver.

Visit our official page: https://telmarccable.com/

20/03/2025

To Our Valued Subscribers,
We are pleased to inform you that connectivity issues have been resolved. Please take a moment to check your internet connection. If you continue to experience any issues, feel free to contact us.
Thank you for your patience and understanding.

Send a message to learn more

19/03/2025

Network Issue Update

Our technical team has already identified the physical fiber optic cuts and is preparing to lay out and replace the damaged fiber optics. We are working diligently to resolve the issue and restore service as quickly as possible.

We sincerely apologize for any inconvenience this may have caused, as well as for the delay in notifying you. We greatly appreciate your patience and understanding as we address this matter.

Thank you for your continued support.

Sincerely, Telmarc Corp.

19/03/2025

Dear Valued Customers,

We regret to inform you of an internet service interruption currently affecting the Floodway area in Barangay San Juan Taytay Rizal due to a fiber cut. Our technical team is working diligently to address the issue and restore service as soon as possible.

We sincerely apologize for any inconvenience this may have caused, as well as for the delay in notifying you. We appreciate your patience and understanding as we work to resolve this matter.

Thank you for your continued support.

Sincerely, Telmarc Corp.

Send a message to learn more

06/03/2025

Dear Valued Subscribers,

Please be informed that we will be conducting a Network Maintenance Activity to upgrade our equipment, ensuring improved performance and reliability.

🔧 Activity: Equipment Upgrade
📅 Date: March 12, 2025
⏰ Window Time: 1:00 AM – 4:00 AM

During this period, users may experience temporary service disruptions. We apologize for any inconvenience this may cause and appreciate your patience as we work to enhance our network infrastructure.

If you have any concerns or require assistance, please contact our support team.

Thank you for your understanding and support.

06/03/2025

Exciting Announcement: Enhanced Internet Plans Coming Your Way!

We are thrilled to inform you that starting March 10, 2025, we will be upgrading our internet plans to provide you with faster speeds and improved connectivity. This is part of our ongoing commitment to delivering exceptional service and value to all our customers.

For our existing clients, there's no need to take any action! If your account and billing are up to date, the upgraded plans will be applied automatically, so you can seamlessly enjoy the enhanced experience.

Thank you for choosing us as your internet service provider. We're excited to continue serving you better!

27/02/2025

Network Issue Update

Root Cause (RFO): The main path downtime is due to a suspected fiber optic cable (FOC) cut on its circuit trail and protection path disruption caused by a faulty card module.

Action Taken (AT): We have implemented a logical reroute to the available path through a different card module to mitigate the issue.

Status: This issue is still under monitoring. We appreciate your patience and understanding as we work to resolve this matter.