14/10/2025
The RACE framework is a practical marketing planning model developed by Smart Insights to help businesses structure their .
It breaks the customer journey into four main stages (plus one preparation stage), making it easy to plan and measure activities.
Here’s what RACE stands for:
🔹 P – Plan (sometimes added as PRACE)
Before the 4 stages, businesses analyze the market, set objectives, define KPIs, and allocate resources.
🔹 R – Reach
Goal: Build awareness and attract potential customers.
Activities: SEO, social media, online ads, influencer marketing, content outreach.
Metrics: Website traffic, impressions, reach, followers.
🔹 A – Act (Interact)
Goal: Encourage engagement on your owned channels (website, social, app).
Activities: Landing pages, lead magnets, blog posts, email signups, interactive content.
Metrics: Time on site, bounce rate, leads, downloads, signups.
🔹 C – Convert
Goal: Turn engaged users into paying customers.
Activities: Remarketing, sales promotions, personalized emails, optimized checkout.
Metrics: Sales, conversion rate, revenue.
🔹 E – Engage
Goal: Build long-term customer relationships and advocacy.
Activities: Loyalty programs, after-sales emails, social communities, referrals, retargeting.
Metrics: Repeat purchases, customer lifetime value (CLV), Net Promoter Score (NPS).
👉 In short:
Reach = Attract audience
Act = Engage and capture leads
Convert = Generate sales
Engage = Build loyalty and advocacy
Would you like me to make you a simple diagram of the RACE framework so you can visualize it better?
Here’s a simple diagram of the RACE framework showing the flow from Plan → Reach → Act → Convert → Engage with key actions under each stage.