Hafiz E-Commerce

Hafiz E-Commerce I'm M Hanzala
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*PPC Expert
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I hope you

08/02/2024

اے اللہ اس کائنات کے مالک ہم سب کے ظاہری باطنی جو بھی بتقاضہ
بشریت کوئی بھی غلطی ہوئی گستاخی ہوئی میرے مولا ہم سب کو
،معاف فرما آمین

30/12/2023
04/06/2023

How can control be achieved over online product returns?

Return Policy:
The return policy should be clear and easy to understand for customers. It should be easily accessible on the website, preferably not hidden at the bottom or in a corner. Many times, customers review the return policy before making a purchase.

Introducing the Return Policy:
The return policy should be prominently displayed on the website. If it is presented in the last line or in a hidden link, it can have a negative impact on customers. Often, customers make their buying decisions based on reviewing the return policy.

No Charges for Returns:
There should be no charges for returning a product. Charging customers for returns has a negative impact as customers feel that their time has already been wasted due to the return. Avoiding additional charges can help maintain customer satisfaction.

Instructions for Packaging Returns:
Clear instructions for returning the product should be included in the packaging. When customers find return instructions in the packaging, they tend to be more satisfied. Some companies understand that the more difficult they make the return process, the lower the return rate. However, both the return rate and customer satisfaction decrease as a result.

Product Images and Videos:
Include original product images on the website, and if possible, provide product videos. This makes it easier for customers to assess the product before purchasing, and it helps in maintaining control over product returns.

"What You See is What You Get":
According to a survey, 22% of customers state that they returned a product because the website described certain features, but the actual item was different. Ensuring that the product matches the description and images displayed on the website helps reduce returns.

Collecting Feedback:
When customers come to return a product, take their feedback. Their feedback can provide valuable suggestions for improvement. By acting upon their opinions, control over the issue can be regained.

27/05/2023

Delight customers with great experiences

Simply telling people about your products or services is not enough; it's better to show them how they work. The best way to serve your customers is by involving them in great experiences. Share with them the preparation process of your company's products, then demonstrate their functionality. This will create a positive impression of both you and your company.

A study of successful computer salespeople reveals that they boost their customers' morale by sitting them in front of the computer and then offering them a hands-on experience. They don't overwhelm customers with technical terms and new features; instead, they allow them to interact with the computer and explore its capabilities at their own pace.

Similarly, automobile salespeople don't just rely on praising the features of a new car; they let customers sit in the driving seat and take a test drive to gain confidence.

By providing such experiences, you can truly engage your customers and build trust in your products or services.

27/05/2023

Business or Employment

In front of the gate of a large company, there was a famous samosa shop. During lunchtime, many employees of the company would come there to eat samosas. One day, a manager from the company, while eating samosas, jokingly said to the samosa vendor, "Shahid, my friend! You have set up your shop very nicely, but don't you think you are wasting your time and talent by selling samosas? Think about it! If you were working in this company like me, where would you be today? Maybe you could have been a manager like me."

Upon hearing this, Shahid replied, "Sir! This job of mine is much better than your job. Ten years ago, when I used to sell samosas on a cart, that's when you got your job. Back then, I used to earn a thousand rupees in a month, and your salary was ten thousand. We both worked hard during these ten years. You became a manager from a supervisor, and I went from a cart to this famous shop. Today, you earn fifty thousand in a month, and I earn sixty thousand. Another thing is that I'm not saying my work is better than yours, but I'm doing it for my children. Sir, think about it. I started with very little money in life, but my son won't have to go through all that. My shop will be passed on to my son. The hard work I've done in my life, my children will benefit from it, while the hard work you do throughout your life will benefit the children of your employer. Now, can you directly pass your post to your son? He will also have to start from scratch like you and reach where you are at the end of your career, while my son will take the business forward from here and surpass all of us in his generation. Now, you tell me how I'm wasting my time and talent!?". The manager silently gave twenty rupees for two samosas and left without saying anything.

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