20/08/2025
Pakistan’s telecommunication sector has long been a competitive and rapidly evolving industry, where consumer protection has remained critical. However, an audit report, by the Auditor General Pakistan (AGP), released this week has cast a dark shadow over the largest player in the market, Jazz, revealing how the telecom giant overcharged its subscribers by an alarming Rs6.58 billion during the fiscal year 2023-24.
This hefty sum was collected by Jazz, despite its billing practices clearly violating the tariffs approved by the Pakistan Telecommunication Authority (PTA). What’s more concerning is the lack of effective oversight by PTA, which, despite being the regulatory body, failed to prevent the overcharging, leaving millions of consumers at the mercy of an unchecked pricing system. This development raises significant questions not just about the practices of Jazz but about the functioning of Pakistan’s telecom industry as a whole.
According to the report, Jazz’s billing practices violated the Pakistan Telecommunication (Re-Organization) Act, 1996, and the Telecom Consumer Protection Regulations, 2009, which require operators to charge only the rates that have been formally approved by PTA.
“Audit observed that Jazz overcharged its customers above the rates approved by the Authority,” said a copy of the available Audit Report on the accounts of public sector organisations (Telecommunication Sector) for the Audit Year 2024-25.
A comparative analysis of selected weekly and monthly packages showed that Jazz charged higher-than-approved rates across multiple bundles, extracting a total of Rs 6.583 billion in excess payments from consumers during the year.
For instance, the operator charged Rs1,043 for its “Monthly Super Duper” package against the approved rate of Rs955, and Rs1,739 for the “Monthly Freedom” package instead of Rs1,652. In some cases, such as the “Monthly YouTube & Social Offer,” consumers were billed Rs 434 against an approved rate of Rs 348, resulting in overcharging worth over Rs 2.12 billion on that package alone.