09/01/2026
📈By 2030, over 80% of customer interactions will be influenced by AI, and organisations that embed artificial intelligence into CX strategies are expected to grow 25% faster. Customer experience is now the most impactful business differentiator, and technology can substantially augment outcomes.
🎤We recently accepted PRO TV’s invitation to explore shaping CX over the following years - from faster responses, to simplified journeys, to more consistent, human centric interactions. When designed with care, AI creates clarity, trust, and continuity across the entire .
As Madalina Vilau, the leading advocate empowering Romania’s CX community for over 25 years, captured it:
“Smart tech helps reduce waiting time and step in where there are many repetitive actions that shouldn’t be handled by a human. What truly matters is HOW we introduce AI into customer journeys, so that it works well for both sides. When we remove repetitive tasks and enable customers to get simple answers quickly, without always needing to speak to a person, backend applications can support faster, more efficient responses. AI and strong people cultures define what comes next.”
🤝 Thank you Mădălina Uceanu and PortalHR, for facilitating this insightful exchange of ideas that shape the future, at the 1st conference edition.
This year, we launch , the first conference, dedicated to creating a culture of care, powered by AI-driven . Stay tuned for news and save the date May 7th 2026 in your business calendars!
📺 Watch the full media feature via the link in the comments.
