Customer Insider Magazine

22/05/2025

21/05/2025

🌱Transformation begins where comfort ends, and 𝗜𝗢𝗔𝗡𝗔 𝗕𝗔𝗥𝗕𝗨 proves it every day. With strong know-how in customer experience, operations, and cross-functional leadership, Ioana Barbu, Transformation Architect at Allianz Services, helps organisations move beyond silos, into synergy.

Her work is grounded in making change scalable, measurable, and human, through data-driven strategy, agile thinking, and design-led service improvement. 📊 Whether aligning teams around a shared vision or embedding customer-centric processes across global operations, Ioana's approach is a mix of strategic clarity and H2H connection.

Marketing Insiders Group is happy to welcome Ioana Barbu as a featured speaker at CUSTOMER CARE CONFERENCE & EXPO 20-Year Anniversary Edition, on May 22nd, at Orangerie Herăstrău.

Get a glimpse of the experience via customers.ro.

21/05/2025

🤝 Investing in people is not a strategy it is The Strategy. 𝗞𝗔𝗧𝗘 𝗟𝗔𝗪 advocates that behind every high-performing contact centre is a strong commitment to customer care teams.

With over two decades in the industry, she brings a 360° understanding of what true operational excellence looks like, and how to reach it. Her leadership journey spans both in-house and outsourced teams across Europe, with a proven track record of turning people-first strategies into award-winning results. 🌟

Marketing Insiders Group is very honoured to welcome Kate Law, Membership and Learning Director at CCMA | Contact Centre Management Association, as an insightful online speaker at the 20-year CUSTOMER CARE CONFERENCE & EXPO Anniversary Edition.

will take place on May 21-22, at the refreshing Orangerie Herăstrău. Discover the conference experience on customers.ro.