04/10/2026
Sierra Leone Eyes Tourism Boom: 400 Workers Trained, Jollof Competition Next
By Mackie M. Jalloh
FREETOWN, 4th Oct. (232news) -
Poor customer service has long been cited as one of the biggest killers of Sierra Leone’s tourism dream.
In a bold move to change that narrative, the Sierra Leone Association of Hotels has completed a massive nationwide training of over 400 hotel, restaurant, bar and casino workers.
The five-day intensive programme, which ended on Friday, October 3rd at Chapter One VIP Club in Freetown, brought together waiters, receptionists, cleaners, cooks, supervisors and managers from all five regions - North, South, East, North-West and Western Area.
It was facilitated by a French hospitality expert, Jean-Paul Hubert, from Agir ABCD - a France-based capacity-building organization working across Africa and Europe.
Speaking at the closing ceremony, the Chairman of the Federation of Allied Tourism Associations (FATA), an umbrella body of 19 tourism associations, did not mince words.
He said Sierra Leone cannot sell itself to the world if hotels, beaches and restaurants continue to offer poor service.
“Hotels have everything - the bar, the restaurant, housekeeping, rooms and the kitchen. We talk about front of house and back of house. But one thing unites all of them: customer service,” he told the gathering.
He warned that customer service is not only for receptionists, but for everyone who interacts with a guest.
President of the Hotels Association, Johnny Shallop, revealed that the French organization refused to just import a training package. They insisted on first conducting a needs assessment in Sierra Leone.
“That needs assessment made us able to deliver a training that is so well organized and beneficial to our people,” Shallop said.
He said the training signed under an MoU with Agir ABCD was just the beginning.
“This is just the start. We started with the basics. We will now move to advanced training for managers and senior managers,” he announced.
One of the participants, Samuel Kanu of CJ Tower, admitted he initially doubted the value of the programme.
“I wondered whether it would be worth the time. But I quickly changed my view. Leadership is not just giving instructions - it’s about guiding and motivating your team,” he said.
Fatmata Marah of Kabbana said the mixing of workers from different hotels allowed them to share common problems and solutions.
The climax of the ceremony was the launch of the Association’s new website - *www.slahotels.org* - by President Shallop, and the awarding of three best performers:
- *Onikeh W. Garrick – Chapter One*
- *Fatmata Marah – Kabbana*
- *Mohamed Kanu – Atlantic Hotel*
All 400+ participants received certificates, while facilitator Jean-Paul Hubert was draped in a traditional Sierra Leonean attire and given a certificate of appreciation.
In a surprise announcement, the FATA Chairman revealed that the federation will soon organize a *Sierra Leone Jollof Competition, Country Cuisine Competition and Cake Decoration Competition* to prepare local chefs for international competitions.
“If we don’t sell our country, if we don’t train the staff and promote each other, who else will do it for us?” he asked.
The training is being seen as a major step to reposition Sierra Leone as a competitive tourism destination.