09/06/2026
WHATSAPP PRIVACY POLICY
FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC
Effective Date: 09 June 2026
1. INTRODUCTION
FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC ("we", "our", or "us") is committed to protecting the privacy and confidentiality of our customers. This Privacy Policy explains how we collect, use, store, and safeguard personal information when customers communicate with us through WhatsApp regarding our foreign exchange and related financial services.
By communicating with us through WhatsApp, you consent to the collection and processing of your personal information in accordance with this Policy.
2. INFORMATION WE COLLECT
When you communicate with us through WhatsApp, we may collect:
β’ Your name and WhatsApp phone number.
β’ Messages, documents, images, voice notes, and files you provide.
β’ Information relating to foreign exchange transactions and inquiries.
β’ Identification information and documents required for customer verification and regulatory compliance.
β’ Any other information voluntarily shared with us.
3. HOW WE USE YOUR INFORMATION
We use your information to:
β’ Respond to inquiries and provide customer support.
β’ Facilitate foreign exchange and money transfer services.
β’ Verify customer identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
β’ Process and maintain records of transactions.
β’ Communicate exchange rates, service updates, and transaction status.
β’ Prevent fraud and unauthorized activities.
β’ Comply with applicable legal and regulatory obligations.
4. SHARING OF INFORMATION
We do not sell or rent your personal information.
We may share your information with:
β’ Authorized employees and representatives of FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC.
β’ Banks, payment service providers, and financial institutions involved in transactions.
β’ Government authorities, regulators, or law enforcement agencies where required by law.
β’ Professional advisers, auditors, and technology service providers operating under confidentiality obligations.
5. DATA SECURITY
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although WhatsApp provides end-to-end encryption, no method of electronic communication can guarantee absolute security.
6. DATA RETENTION
We retain WhatsApp communications and related information only for as long as necessary to:
β’ Provide our services.
β’ Maintain business and financial records.
β’ Meet legal and regulatory requirements.
β’ Resolve disputes and enforce our agreements.
7. YOUR RIGHTS
Subject to applicable laws and regulations, you may request:
β’ Access to your personal information.
β’ Correction of inaccurate or incomplete information.
β’ Deletion of information where legally permissible.
β’ Withdrawal of consent for marketing communications.
β’ Information regarding how your personal data is processed.
8. THIRD-PARTY SERVICES
WhatsApp is operated by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp's own Terms of Service and Privacy Policy. We are not responsible for the privacy practices of third parties.
9. CHANGES TO THIS POLICY
FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication of the revised Policy.
10. CONTACT INFORMATION
FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC
Address: Seven Days Roundabout, Juba, South Sudan
Email: [email protected]
Telephone: +211 920 998 885 / +211 911 118 505
WhatsApp Business: +211 920 998 885
CUSTOMER CONSENT
By communicating with FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC through WhatsApp, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.
Last Updated: 09 June 2026
FALCON FOREX BUREAU FOR MONEY EXCHANGE PLC
Seven Days Roundabout, Juba, South Sudan
Email: [email protected]
Tel: +211 920 998 885 | +211 911 118 505
This Privacy Policy is suitable for publication on your website and for WhatsApp Business Platform verification purposes.