17/01/2026
To the National Ministry of Labor together with the National Ministry of Public service and Human resource Development,South Sudan.
Ref.Call for urgent suspension and elimination for the newly established Robot system in the Pyramid Continental Hotel due to unemployment of youths in South Sudan.
Dear Honorable two Ministers of Labor , Public service and Human Resource Development
In reference to the mentioned call , I would like to bring the matter into your attention of the establishment of the Robot system in South Sudan particularly the Pyramid Continental Hotel.
The establishment of the Robot system as "Ayen "in the Pyramid Continental Hotel isn't just a simple matter but a violation of South Sudan labor Laws Act 2017.
The current Robot system was established to pickup the jobs from few south Sudanese employees working in the Hotel indirect and that increasing unemployment of youths in the country through various economic and structural mechanisms.
The Robot system mechanism is the indirect weapon used against South Sudanese employees in Pyramid Continental Hotel to terminate, Dismissed, Layoffs the few citizens working in the Hotel.
The Robot system mechanism had negative impact to South Sudanese citizens as it contributes and encouraging unemployment rate in Country
1.Displacement in the Service Sector: The introduction of robot waitresses at major Juba establishments like the Pyramid Continental Hotel has directly replaced human labor in entry-level hospitality roles. Critics argue that for every robot hired, approximately six or seven human jobs could have been funded by the same capital investment.
2.Worsening Youth Unemployment:
Youth unemployment in South Sudan is alarming if robots are being deployed for "easy tasks" like food delivery and logistics, they eliminate the exact entry-level positions that young people rely on to enter the workforce.
3.Skill Mismatch and Polarization.
While digital transformation agendas aim for nationwide connectivity, the current workforce lacks skillsets. Robots create a few high-skilled roles (maintenance, programming) while eliminating many low-skilled roles, further widening the gap between the educated elite and the broader labor force.
4.Capital Flight vs. Local Wages: South Sudan as a country is facing severe inflation (forecasted at 65.7% by that all businesses like Pyramid Continental may choose robots to avoid rising wage demands and labor management issues.
This shifts economic benefits away from local workers toward international technology vendors.
5. Stalled Progress in "Decent Work"
While global unemployment remains stable, progress toward "decent work" in low-income nations like South Sudan has stalled as employers prioritize automation for facilitating their businesses over hiring human labor, than it is a clear violation of labor that implied all the domestic and foreign companies in the Industrial sectors should employed 80% South Sudan. And that Law was undermined by the business owners
6. Increased Structural Unemployment. Automation creates a mismatch between the skills workers have and those required for remaining roles. Displaced workers often face significantly extended waitresses
7. Invisible Unemployment.
Pyramid Continental Hotel is a firm who introduced invisible unemployment, The Management is using robots to "backfill" departures rather than firing active staff. When an employee leaves, their role is automated instead of being filled by a new hire, reducing overall job availability.
8. Negative "Spillover Effects" When robot system displaces workers in manufacturing hubs, local consumers spend drops. This creates secondary unemployment in the service sector, such as catering services like waitresses , housekeeping and cleaning department, Retail and hospitality.
9. Disproportionate Impact on Low-Skilled Workers:
Workers with lower educational attainment are at the highest risk, as their jobs often involve the repetitive, rule-based processes that are easiest to automate.
10. Gender and Racial Employment Gaps.
The Introduction of the Robot System Pyramid Continental Hotel Evidence showing the male workers will be displaced more frequently in the Hotel while spillover effects in service industries hit minority workers harder, widening existing social inequalities.
11. Corporate "Scapegoating.
The establishment of Robot System Mechanisms in the Pyramid Continental Hotel is the narrative to adopt and justify routine headcount reductions or cover up over-hiring, leading to layoffs that top Management view more favorably.
12. Sectoral Shifts to informal Work: As Pyramid Continental Hotel Management formal roles are automated, displaced workers are often forced into precarious, low-paying informal jobs without social protections.
13. Labor Polarization: Robots contribute to a "hollowed out" middle class by replacing medium-skilled production and clerical roles, leaving only very high-skilled or very low-skilled manual jobs.
The negative impacts of the Robot system to employees in the Pyramid Continental Hotel.
a. General negative impacts.
Robot System negatively affect hotel employee performance through increased job insecurity, stress, fear of obsolescence, and psychological strain, leading to lower job satisfaction and potential turnover, as employees feel threatened by automation, experience frustration with technology, and see robots as replacements rather than aids, hindering positive attitudes and collaboration.
b. Specific impact on the employee performances.
Job Insecurity & Stress: Employees fear robots will take their jobs, increasing stress and plans to leave (turnover intention).
Techno-Insecurity & Uncertainty
Employees become anxious about their roles, skills, and relevance, affecting their engagement.
Negative Emotions: Frustration, confusion, and discomfort arise from collaborating with technology that doesn't fully meet human needs or expectations.
Reduced Well-being.
The psychological burden of human-robot collaboration can deplete employee resources, leading to decreased work well-being.
Resistance to Use.
Fear of robots controlling jobs or social isolation can make employees resistant to continuous robot integration, hindering benefits.
Cognitive Strain.
Robots' perceived inefficiency or lack of intelligence can negatively influence employee attitudes and willingness to work with them.
Why This Happens (Employee Perspective):
Perceived Threat: Employees often view robots as competitors for their jobs, not just tools.
Lack of Empathy/Intelligence:
Robots lack emotional intelligence, creating awkward interactions and frustration when tasks require human touch, notes Proven Robotics.
Organizational Dehumanization: service robots can make employees feel devalued or dehumanized in their roles, impacting their motivation.
In my recommendations
The Ministry of Labor should immediately ban by issuing a suspension letter to the Management of Pyramid Continental Hotel and withholding Robot System duties and responsibilities to allow Human employees to continue with their responsibility.
Your sincerely
Mabior Akech Riir Pach
Human Resource Specialist and CEO of Agri-Nile cooperative society
