03/07/2026
Losing luggage is a common travel frustration around the world, but Kansai International Airport in Japan has achieved something extraordinary. Since opening in September 1994, the airport says it has never lost a single checked bag, despite handling tens of millions of pieces of luggage every year.
Airport staff follow a meticulous baggage-handling process that includes counting every suitcase multiple times, verifying baggage information with airlines, and carefully placing each bag on the carousel with its handle facing outward to make collection faster and easier for passengers.
Rather than relying solely on advanced technology, airport officials credit this remarkable record to a workplace culture built around precision, responsibility, and respect for passengers' belongings. Every suitcase is treated as a valuable personal possession that deserves careful handling.
Kansai International Airport has also been recognized globally, receiving the World's Best Airport Baggage Delivery award multiple times. Its long-standing performance is often cited as an example of how consistency, attention to detail, and exceptional customer service can deliver world-class results.
Source: NPR, Kansai International Airport Official Statement (2024), Kansai International Airport Corporation.
Disclaimer: This post is for informational purposes only and is based on publicly available reports. The image is AI generated and is just for reference.