06/11/2025
has launched its new AI-supported Digital Restructuring solution, enabling customers facing financial difficulties to restructure their and financing debts through the mobile app—without visiting a branch.
According to the bank’s statement, Türkiye Finans continues to enhance daily life for its customers with innovative . The newly implemented Digital Restructuring tool integrates artificial intelligence into digital channels, allowing individual customers experiencing financial strain to submit restructuring requests entirely online.
Through the new system, customers can initiate their restructuring applications via the mobile branch, where AI-driven decision mechanisms automatically evaluate the requests. This provides customers with easier payment plans and helps them reorganize their budgets. With this innovation, Türkiye Finans positions itself as a leading bank in offering AI-powered restructuring services through mobile channels.
Ahmet Mert, Executive Vice President of Credit Quality and Collections at Türkiye Finans, emphasized the bank’s commitment to “human-centered banking,” noting their focus on delivering solutions that add value to customers’ lives.
Mert stated, “With our AI-supported Digital Restructuring system, we can offer personalized solutions to customers facing financial challenges, directly through our mobile application—without requiring them to visit branches.”
Highlighting the enhanced speed and improved customer experience enabled by the system, Mert added:
“With this innovation, which digitizes the restructuring process to help our customers breathe easier, we aim to continue using technology in a human-centered way to provide . As always, we will stand by our customers in both good times and difficult times within the inclusive world of participation finance.”