
10/07/2023
Optimising work for all
The idea of everyone melding into a similar, shoutier personality type as they vie for influence on their webcams is not particularly appealing. Fortunately, there are established ways to cultivate positive team cultures, even at a distance.
“Essentially, some of the things that happen in an ad-hoc, informal way when we are face-to-face need to become more structured when we operate virtually,” says Staples, giving the examples of a virtual team manager taking the time each day to check in informally on other team-members, and team-members scheduling time for informal virtual coffee chats.
Some of the things that happen in an ad-hoc, informal way when we are face-to-face need to become more structured when we operate virtually – Sandy Staples
As well as scheduling time for virtual water-cooler moments, it’s also important to take some early simple steps, such agreeing how you’re going to work together (including which online communication tools to use) and what the rules of engagement will be, such as letting different people take turns to lead a meeting.
A specific routine that teams could introduce is the ‘daily stand-up meeting’. These are practised widely by so-called ‘agile teams’, which have their roots in software development where the goals and demands of the team are always evolving. It involves a short meeting – no more than 15 minutes – during which each member says what they did yesterday, what they’re doing today and outlines any obstacles in their way. “This is an effective coordination mechanism and it also allows the team to identify issues that need to be dealt with,” says Staples.
The overall aim of stand-up meetings, informal virtual coffee chats and any other new routines that you introduce should be to help people “feel that they are part of a team and that they support each other, so people are willing to ask for help, and know they will get it, and are willing to share both good and bad news”, says Staples.
All this will help to increase what organisational psychologists call ‘psychological safety’ – mutual trust between team-members and the comfort of knowing that you will be forgiven if you slip up. Mutual trust among members is a hallmark of any kind of high-functioning team, virtual or not, and will be vital for our teams to thrive in the challenging months and years ahead.