
07/16/2025
“I first started at GCI in 2010, took a break in 2019 to finish my degree in elementary education, and then returned in 2023 to the role I’m in now. Honestly, what drew me back was the community. When I came back, everyone was so excited. Our team was like, ‘Yes! Sarah is back!’ and it was the best feeling. And even now, no matter what I need, people are willing to jump in and support. That’s just the culture here.
I think having a teaching degree has really helped me continue to succeed at GCI. I’m able to write and communicate in ways that make sense for everyone, no matter the department. Whether it’s notifications or process documents, I always think about how to explain it clearly — just like writing a lesson plan anyone can follow! But what’s really rewarding is knowing customers appreciate that communication and now I get to be the person making that happen. I also love helping plan events and support our internal organizations. At the end of the day, I just want to be known as someone who’s open and helpful. If I can help you, I absolutely will. And if I can’t, I’ll connect you with someone who can. That’s what’s always drawn me to GCI — the people, the culture, and the way we all show up for each other.”
In her 10 years at GCI, Sarah has been a member of several teams in departments across the company and now serves in her current role as a customer experience strategist. She’s the ultimate helper — always ready to jump in, problem-solve, and support her teammates. Outside of work, you can find her gaming (whether it’s PC, console, or board games), making homemade bagels, or spending time with her family or with her cat, Bowser.