Innovative Ink Publishing

07/23/2025

NEW RELEASE!

Customer Service: First Impressions to Lasting Relationships by Penny Joyner Waddell

Excellent customer service begins long before a purchase is made.

When nurtured properly, a positive first impression can develop into a lasting relationship that benefits the customer and your organization.

This workbook was designed to empower you with tools, strategies, and best practices needed to deliver outstanding service at every stage of the customer's journey - before, during, and after the transaction. Mastering these techniques will help you build trust, foster consumer loyalty, and ignite growth within your organization.

Customer Service is a skill available for you to learn, use, and refine.

Here's what you'll experience during this interactive workshop:

• Define Excellent Customer Service
• Explore Customer Service Delivery Methods
• Discover Why Customer Service Is Crucial for Success
• Identify the Components of Customer Service to Build Trust
• Review the Most Needed Customer Service Skills
• Learn How to Improve Your Customer Service Skills

Buy today at: https://he.kendallhunt.com/product/customer-service-first-impressions-lasting-relationships

Joyner-Waddell

07/22/2025

NEW RELEASE!

Listening and Speaking for Leaders by Penny Joyner Waddell

Misunderstandings and miscommunications happen often, so it is not surprising that organizations and businesses include Listening and Speaking professional development opportunities to improve deficiencies with communication skills.

Are you a leader who fosters conditions for open dialogue?

Do you struggle with clever ways of responding to questions?

Do you know how to ask questions so that you receive a clear response?

Employers rank communication as the most important skill needed in the workplace. Whether you are a supervisor, manager, administrator, or someone who plans to step into one of these positions, this workbook provides the tools needed to develop skills that deliver results.

· Become a more effective listener as you delve into the benefits, steps, barriers, and types of listening skills along with established methods for improvement.

· Learn various types of speaking skills, vocal assessments, business speaking opportunities, methods for planning, crafting, and presenting to build competence.

· Promote active discussions by using proven strategies to inspire communication, collaboration, exploration, innovation, and discovery.

· Create space where others feel heard, ask questions that inspire a clear response, and confidently respond to questions.



The road to leadership begins by developing effective listening and speaking skills.



Buy it here! https://he.kendallhunt.com/product/listening-and-speaking-leaders

Joyner-Waddell

07/22/2025

NEW RELEASE!

Understanding Your Social and Emotional Intelligence by Penny Joyner Waddell

Social and Emotional Intelligence is the key to career and life success.

It is possible to improve your social and emotional intelligence quotient, enhance relationships personally and professionally, and energize your career for higher productivity, performance, and job satisfaction.

This workbook is packed with information specifically designed to help you understand the importance of incorporating effective social and emotional intelligence into your career tool kit. Achieve success in business as you collaborate with others, manage, lead, and drive change. The common denominator is your ability to harness and use positive interpersonal skills to foster a workplace environment that can not only change your life, but the lives of those around you.

Explore complex dynamics that surround the following:
Intelligence Quotient (IQ)
Social Intelligence Quotient (SQ)
Emotional Intelligence Quotient (EQ)
Communication Intelligence Quotient (CQ)
Discover the focus, skills, elements, similarities, and differences of SQ and EQ
Learn how CQ is a relevant skill for SQ and EQ

Buy it here! https://he.kendallhunt.com/product/understanding-your-social-and-emotional-intelligence-0

Joyner-Waddell

07/22/2025

NEW RELEASE!

Forms of Communication: Interpersonal, Intrapersonal, and Intercultural Communication Skills by Penny Joyner Waddell

How are your Communication Skills?

Consider the number of times you have communicated with someone in the past 24 hours. How do you communicate with others? How do others communicate with you?

Do you consider yourself a competent communicator?

It is through internal and external interactions, whether intentional or unintentional, that we develop relationships, solve problems, resolve conflicts, make decisions, manage tasks, and create goals for the future.

Discover the various forms of communication, identify the differences, and examine the characteristics, channels, triggers, objectives, contexts, and functions of Intrapersonal, Interpersonal, and Intercultural Communication. Learn best practices and established strategies to build competent communication skills in these three key areas:

Intra (inside) Personal (within yourself)
Inter (between) Personal (yourself and others)
Inter (between) Cultural (yourself and other cultures)
For many of us, communication is like taking a breath because it is necessary for life. Understanding the forms of communication will help you use communication skills in ways that will greatly enhance your personal, professional, and public lives.

Buy it here! https://he.kendallhunt.com/product/forms-communication-interpersonal-intrapersonal-and-intercultural-communication-skills

Joyner-Waddell

07/22/2025

NEW RELEASE!

Workplace Communication Skills by Penny Joyner Waddell

Do you know the skills employers need and want for their organizations?
The answer might surprise you. Out of the top fifteen skills that employers list, twelve are soft skills and only three are hard skills. Workplace Communication Skills remain top priority because they aid in building relationships, fostering teamwork, achieving common goals, sharing content, managing stress, and maintaining high morale within the organization.
How are your Workplace Communication Skills?
This powerhouse workbook is packed with unique strategies and tips for improving communication skills designed especially for the workforce:
• Learn to introduce yourself so others remember you.
• Explore the top fifteen skills employers want.
• Discover the difference between verbal and nonverbal communication.
• Interpret nonverbal cues: paralanguage, kinesics, proxemics, chronemics, haptics.
• Create an awareness of Intrapersonal, Interpersonal, and Intercultural skills.
• Understand effective listening steps, types, and habits.
• Take a listening assessment to determine the type of listener you are.
• Become a more effective speaker by planning and delivering speeches.
• Create a winning elevator pitch.
• Discover opportunities for workplace speaking.

Buy it here! https://he.kendallhunt.com/product/workplace-communication-skills

Joyner-Waddell

07/22/2025

NEW RELEASE!

Unlock the Clock: Time Management Skills for Personal and Professional Lives By Penny Joyner Waddell

With so many places to go, people to see, things to do, and work to accomplish, we often find ourselves wishing we could unlock the clock to find extra time. Learn strategies to make time, save time, and spend time in pursuit of personal and professional goals.

Make time by managing your daily list of “Things to Do!”
Boast productivity by creating SMART goals.
Reduce stress by creating positive habits for key tasks.
Save time by automating bill pay, emails, schedules, social media posting, repetitive administrative tasks, and more.
Delegate tasks others can do. Learn how, when, why, and what to delegate.
Spend time completing necessary tasks and taking time for self-management.
Make choices that matter and find your joy!

Buy it here! https://he.kendallhunt.com/product/unlock-clock-time-management-skills-personal-and-professional-lives-0

Joyner-Waddell

07/21/2025

NEW RELEASE!

Coaching For Performance Improvement By Penny Joyner Waddell

Be the coach that everyone remembers and help your employees find their own success.

A coaching management style is much more effective with today's progressive and forward-thinking employees. Working with employees instead of barking orders at employees leads to a healthier and more robust business environment.

Do you know the resources needed in a coach's toolkit?

This workbook is packed with realistic strategies and best practices for working with employees and creating a shift in the approach people have for their work and for themselves. As employees work with the benefit of having a great coach, they become more self-confident, which empowers them to assume more responsibility, identify their individual strengths, and visualize opportunities they might not have seen before.

Participants in this workshop will learn coaching strategies for:
• Employee Preboarding, Onboarding, and Retention
• Benefits of Coaching for Workers, Managers, and Industry
• Five Levels of Employee Performance
• Coaching Conversation Guidelines
• Performance Improvement Plans

Buy it soon! https://he.kendallhunt.com/product/coaching-performance-improvement-0

Joyner-Waddell

07/21/2025

NEW RELEASE!

Footsteps Through Fire: Memoir of a War Refugee By Fisnik Demaj

Footsteps Through Fire is a moving firsthand narrative of hope, resilience, and survival. Fisnik "Nick” Demaj recounts his extraordinary six-month journey from the pandemonium of war in Kosovo, through the ambiguity of a refugee camp, to the rehabilitation of his life in the United States. This memoir encapsulates the agony of exile and the determination to pursue the American Dream through sincere reflection and unvarnished honesty. It is a testament to the human spirit, a reminder of the price of freedom, and an inspiration to anyone who has ever confronted insurmountable challenges and ventured to begin anew.

Buy it soon! https://he.kendallhunt.com/product/footsteps-through-fire-memoir-war-refugee

Fisnik DeMaj

07/21/2025

Great book. Be sure to check it out!

07/21/2025

IIP author Paul Yankey will be speaking at the 2025 Colorado Learning and Teaching with Technology conference, 2:30 pm on Thursday, July 31st.

Register to attend at:
https://energyconferencenetwork.swoogo.com/coltt25/7868204?i=Ygv8_eexMQvqRjqSNxtgGaZzg66HXKvX

Participants will engage in learning about teaching practices and technologies, challenging the way they think about both. By attending sessions and hands-on workshops, attendees can network and gather effective practices that change the way they teach and learn in classrooms, online, and in virtual environments.

Colorado Learning and Teaching with Technology - July 30-31, 2025 - Hosted by the University of Colorado

07/17/2025

NEW RELEASE!

The Adventures of Adassa the Adorable: Adassa and the Guava Jam By Cherrel Miller Dyce

This culturally relevant children’s book is about a little girl named Adassa and the many adventures she experienced growing up on the island of Jamaica. Adassa is adorable, cute, curious, and full of commentary. She has something to say about everything! Each book in the series introduces the reader to Jamaican culture and will chronicle Adassa’s adventures involving her family, friends, community, and her dog Booru.

Buy it here: https://he.kendallhunt.com/product/adventures-adassa-adorable-adassa-and-guava-jam

07/17/2025

NEW RELEASE!
Today, You Know... How Much We Love You! By Ticiano Alegre

This book was intended to demonstrate the full cycle of life and how important all the transitions are as we slowly move forward in time. As parents, we always view our children as children, no matter their age or the transformations they are experiencing. We, as parents, need to always be there for them, regardless of the circumstance. Our job is a never-ending process. We are their teachers and role models. They depend on us; we enjoy watching them grow alongside, and ultimately, we love them unconditionally.

Buy it now! https://he.kendallhunt.com/product/today-you-know-how-much-we-love-you