09/18/2026
I almost didn't book something I had already decided I wanted.
The process was so much email back and forth that at some point I genuinely considered dropping it.
The only reason I pushed through was that I knew the owner personally and I didn't want to drive 30 minutes to the next option.
A stranger has neither of those.
So if I almost stopped with all of that working in their favor, what is the drop-off rate for someone who found them cold.
Some people hit that friction and just quietly disappear.
The business never knows a yes turned into nothing somewhere in an email thread.
More marketing doesn't fix that.