The Service Lounge by UpdatePromise

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The Service Lounge by UpdatePromise

Welcome to The Service Lounge, your go-to destination for insights into car service experiences!

Bringing you the latest trends, tips, and stories from dealership service lounges, The Service Lounge is your one-stop-shop for all things automotive.

06/10/2026

Guest announcement 🎙️

Joining us for the next episode of The Service Lounge:

Ali Alrubaie
Service Manager | Keyes Lexus of Valencia

Ali brings a people-first approach to leadership with a strong focus on performance, team culture, and creating an experience that drives results.

In this conversation, we’ll get into lessons from the service lane, leadership insights, and strategies service teams can apply today.

📅 New episode drops Tuesday, June 23

What would you ask Ali?

06/09/2026

Mobile service isn’t just about adding convenience for customers. It can completely change how work flows through the dealership.

🎥 In this clip from our Regional Fixed Ops Performance Forum, Jay Tiniacos shares how his team started using mobile service as a load-leveling strategy—moving recalls, waiters, and quick jobs out of the shop so technicians can stay focused on higher-value work.

The result?
✔️ More technician efficiency
✔️ Less disruption in the shop
✔️ More completed work
✔️ Better use of parts already sitting on shelves

One of the biggest takeaways:
Not every vehicle needs to come to the dealership.

Who’s using mobile service this way today?

Watch the full panel:
https://youtu.be/GrMAXE0QEsA

06/08/2026

Something exciting is coming to The Service Lounge 👀🎙️

A new episode drops Tuesday, June 23… and trust us, this guest is one you’ll want to hear from.

Here’s a hint:
🔹 Southern California
🔹 Luxury automotive
🔹 Leading teams, building culture, driving results

Any guesses? 👀

Save the date and stay tuned for the official reveal.

06/03/2026

As we approach the halfway point of the year, here’s a question worth asking:

Are you spending more time talking about cutting expenses… or growing revenue?

In this clip from The Service Lounge, Jim Phillips shares a perspective that challenges the way a lot of dealer groups approach performance reviews.

Expenses matter. But if every meeting becomes about reducing cost, you can lose sight of the bigger opportunity.

Revenue growth. Throughput. Capacity. Customer experience.

Sometimes the fastest path forward isn’t asking, “What can we cut?”

It’s asking, “What are we not capturing?”

Curious where everyone stands on this one — what conversations are happening in your store right now as you head into the second half of the year?

Leave a comment below.

Watch the full episode:
▶️ YouTube: https://lnkd.in/gvJquiXW
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

06/02/2026

Getting technicians to buy into a new process isn't always about making it mandatory.

Sometimes it's about helping them see the value.

In this clip, Peter Solber shares how his team encouraged technicians to embrace video inspections by removing the risk. If a recommendation wasn't approved, the technician still received a small amount of compensation for taking the time to create the video.

The result? Once technicians saw how effective the videos were at building trust and increasing approvals, the incentive became almost unnecessary.

What do you think is the biggest factor in getting technician buy-in: compensation, culture, leadership, or seeing the results firsthand?

Leave a comment below and let us know.

Watch the full episode:
▶️ YouTube: https://youtu.be/hhmPpp_0kds
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

05/12/2026

What are OEMs actually seeing in fixed ops right now?
🎥 Watch the full panel here: https://www.youtube.com/watch?v=9zc1QHn1tDg

In this panel from our Regional Fixed Ops Performance Forum, we hear from Dylan Rundle, Senior Manager of Fixed Operations at Mazda North America, and Kenny Warren, Senior Manager of Toyota SmartPath and Lexus Monogram Service, as they discuss the biggest shifts happening across dealership service departments—and what dealers need to do to keep up.

Topics include:
• Why service retention is declining
• How AI and video MPIs are changing the service lane
• The growing importance of customer trust and transparency
• Technology adoption and process challenges
• The future role of service advisors and technicians
• Building loyalty through the service experience

A lot of valuable insight in this one for dealers looking to improve retention, modernize the service drive, and better meet today’s customer expectations.

04/09/2026

Happy first day of The Masters ⛳

Let’s use this as a reminder that high performance isn’t built in one great moment. It’s built through consistency, discipline, and doing the right things over and over again.

The same applies in the service lane.

Small habits. Daily ex*****on. Attention to detail.

That’s what separates good from great.

What’s one thing your team is doing consistently right now that’s driving results? 👇

04/08/2026

California dealers 👇

If you are responsible for fixed ops performance, this is a conversation worth being in.

The Regional Fixed Ops Performance Forum brings together dealer leaders and OEM voices to share what is actually working in today’s service departments. Real challenges, real strategies, and insights you can take back and apply.

This is the first stop of our Road Show, with more cities across the U.S. coming next. Next location dropping soon.

Register Here: https://cvent.me/rYklm1

📍 Tustin, California | April 21

04/07/2026

Video builds the relationship. Photos help seal the decision 🤝📸

The highest performing stores are not choosing one. They are doing both and seeing the difference in approvals and dollars per RO.

But here is the part people overlook 👇
It does not stick unless you stay on top of it.

You have to inspect what you expect. Every time.

The real question is…
Are your teams consistent with both, or does it depend on the day? 👀

The Service Lounge is filled with insights like this from real fixed ops leaders. Check us out on YouTube, Apple Podcasts, or Spotify.

Address

Chino, CA
91710

Telephone

+18002769107

Website

https://updatepromise.com/the-service-lounge-podcast/

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