The Service Lounge by UpdatePromise

The Service Lounge by UpdatePromise Welcome to The Service Lounge, your go-to destination for insights into car service experiences!

Bringing you the latest trends, tips, and stories from dealership service lounges, The Service Lounge is your one-stop-shop for all things automotive.

06/03/2026

As we approach the halfway point of the year, here’s a question worth asking:

Are you spending more time talking about cutting expenses… or growing revenue?

In this clip from The Service Lounge, Jim Phillips shares a perspective that challenges the way a lot of dealer groups approach performance reviews.

Expenses matter. But if every meeting becomes about reducing cost, you can lose sight of the bigger opportunity.

Revenue growth. Throughput. Capacity. Customer experience.

Sometimes the fastest path forward isn’t asking, “What can we cut?”

It’s asking, “What are we not capturing?”

Curious where everyone stands on this one — what conversations are happening in your store right now as you head into the second half of the year?

Leave a comment below.

Watch the full episode:
▶️ YouTube: https://lnkd.in/gvJquiXW
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

06/02/2026

Getting technicians to buy into a new process isn't always about making it mandatory.

Sometimes it's about helping them see the value.

In this clip, Peter Solber shares how his team encouraged technicians to embrace video inspections by removing the risk. If a recommendation wasn't approved, the technician still received a small amount of compensation for taking the time to create the video.

The result? Once technicians saw how effective the videos were at building trust and increasing approvals, the incentive became almost unnecessary.

What do you think is the biggest factor in getting technician buy-in: compensation, culture, leadership, or seeing the results firsthand?

Leave a comment below and let us know.

Watch the full episode:
▶️ YouTube: https://youtu.be/hhmPpp_0kds
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

What are OEMs actually seeing in fixed ops right now?🎥 Watch the full panel here: https://www.youtube.com/watch?v=9zc1QH...
05/12/2026

What are OEMs actually seeing in fixed ops right now?
🎥 Watch the full panel here: https://www.youtube.com/watch?v=9zc1QHn1tDg

In this panel from our Regional Fixed Ops Performance Forum, we hear from Dylan Rundle, Senior Manager of Fixed Operations at Mazda North America, and Kenny Warren, Senior Manager of Toyota SmartPath and Lexus Monogram Service, as they discuss the biggest shifts happening across dealership service departments—and what dealers need to do to keep up.

Topics include:
• Why service retention is declining
• How AI and video MPIs are changing the service lane
• The growing importance of customer trust and transparency
• Technology adoption and process challenges
• The future role of service advisors and technicians
• Building loyalty through the service experience

A lot of valuable insight in this one for dealers looking to improve retention, modernize the service drive, and better meet today’s customer expectations.

Happy first day of The Masters ⛳Let’s use this as a reminder that high performance isn’t built in one great moment. It’s...
04/09/2026

Happy first day of The Masters ⛳

Let’s use this as a reminder that high performance isn’t built in one great moment. It’s built through consistency, discipline, and doing the right things over and over again.

The same applies in the service lane.

Small habits. Daily ex*****on. Attention to detail.

That’s what separates good from great.

What’s one thing your team is doing consistently right now that’s driving results? 👇

California dealers 👇If you are responsible for fixed ops performance, this is a conversation worth being in.The Regional...
04/08/2026

California dealers 👇

If you are responsible for fixed ops performance, this is a conversation worth being in.

The Regional Fixed Ops Performance Forum brings together dealer leaders and OEM voices to share what is actually working in today’s service departments. Real challenges, real strategies, and insights you can take back and apply.

This is the first stop of our Road Show, with more cities across the U.S. coming next. Next location dropping soon.

Register Here: https://cvent.me/rYklm1

📍 Tustin, California | April 21

04/07/2026

Video builds the relationship. Photos help seal the decision 🤝📸

The highest performing stores are not choosing one. They are doing both and seeing the difference in approvals and dollars per RO.

But here is the part people overlook 👇
It does not stick unless you stay on top of it.

You have to inspect what you expect. Every time.

The real question is…
Are your teams consistent with both, or does it depend on the day? 👀

The Service Lounge is filled with insights like this from real fixed ops leaders. Check us out on YouTube, Apple Podcasts, or Spotify.

Happy Easter from The Service Lounge 🐣Hope you’re getting a chance to step away, spend time with family, and reset befor...
04/05/2026

Happy Easter from The Service Lounge 🐣

Hope you’re getting a chance to step away, spend time with family, and reset before another busy week in the service lane.

The service experience isn’t just about the repair anymore.It’s about how easy you make the entire process for the custo...
03/27/2026

The service experience isn’t just about the repair anymore.
It’s about how easy you make the entire process for the customer.

Loaner cars. Faster communication. Clear updates.
Every step that removes friction builds trust.

The dealerships that understand this aren’t just fixing cars —
they’re creating an experience customers want to come back to.

Start listening:
▶️ YouTube: https://lnkd.in/gvJquiXW
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

03/26/2026

Sometimes, all it takes is one small change to get buy-in.

Peter Solber shares how a simple compensation model helped his technicians get comfortable with video inspections.

If you’re struggling to get your team aligned, it’s not always about forcing the process. Sometimes it’s about showing them why it works.

Watch the full episode:
▶️ YouTube: https://youtu.be/hhmPpp_0kds
📱 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

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