12/02/2022
So sometimes we are reminded that the work we do matters in very real ways, and I want to share this story. The other day, a lady brought in a box of videotapes, and as with every customer, I try to have a conversation to get to know them. Like many customers, she could not remember what was on all the tapes, how long they were, and whether they were "important." She said things that I have heard before: "Oh, the kids (in their 30s) won't be interest in this stuff. "its mostly boring stuff." etc.. Then she said that she said that her hustand was in a nursing home, and that he was in the end stages of Parkinson's Disease; that he could not talk anymore, etc .After sharing a few more details of his condition, I said, will he want to watch these videos? Oh yes, she said. He'll watch every minute. Then a pause-- We will watch every minute together. So these are important, I said. Yes, she replied, they are priceless.