SimpleBiz360

SimpleBiz360 Proven. Practical. Effective. SimpleBiz360™ highlights customer-pleasing, overlooked and ignored business principles rooted in common sense.

09/04/2026

Does your company deliberately aim at exceeding customer expectations? OMOQ #194

Expectations are a grossly overlooked aspect of modern business. Some companies never address expectations for customers, while many companies set few expectations. As a result, these types of businesses can easily go about servicing customers when, and how it is convenient for the business. However, best-in-class companies actually publish expectations, and then take aim at providing service that exceeds those stated expectations. This mindset will surprise customers, satisfy them, and pave the road ahead for healthy repeat and referral transaction rates. Maybe it’s time to start aiming at this classic best-on-class service mindset?

08/30/2026

Do you search for the reasons why customers stopped doing business with your company? OMOQ #193

Search is the optimal word. Customers will very rarely tell you that they are leaving, and why they are leaving. You have to go find the information, filter it, investigate, and then fix it. The cost to reinvent a lost customer is far too expensive to do on a routine basis. The road to customer loyalty is paved by not making the same mistake twice. Your future is an four R (RRRR) proposition. Retain. Repeat. Refer. Reap.

08/26/2026

Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192

It sounds like a funny question right? The truth is, many companies try to pass self-inflicted repair costs onto customers. This video highlights one of the many times I’ve seen it play out in real life with customers. If you want to win customers to your cause, and grow your repeat and referral business, then we suggest you pay the bill for repairing mistakes you have made. Charging the customers, and hiding the repair cost in some other line item, will only lose you positive reviews, and cripple the health of your future business.

08/23/2026

Are standard operating procedures part of your company? OMOQ #191

It feels like this concept has taken a backseat over the past few decades. However, standard operating procedures are a great way to regiment your business so that you can train new associates, deliver better customer satisfaction, and create profitable guard rails for your business. If you have never sat down and mapped out the standardization of your procedures, we would highly recommend you doing so. It can be a fun project, and can really cut down on margin erosion, while creating better customer service.

08/19/2026

Does your business correspondence contain courtesy, purpose, and action? OMOQ #190

If you’re groping as to how to begin and end an email, or phone conversation, following the CPA method will take the anxiety out of the process. Simply inject an opening salvo of courtesy, then outline the reason you are corresponding with the customer, and then conclude by stating the action you are asking the customer to complete. It’s simple, quick, fail safe, and admired by readers. If you stick to this simple CPA method, your business correspondence style will stand out as best-in-class.

08/16/2026

How do you show genuine interest in the lives of your customers? OMOQ #189

Verbally cutting to the chase has become an acceptable business norm. However, in doing so, we often bypass opportunities to ask our customers about their lives. If we know they’ve battled illness, or tragedy, or have been on cool vacations, or have taken time off, wouldn’t it be nice just to ask them how they’re doing with any of those subject matters? Don’t you think they would appreciate that? Next time you default to start cutting to the chase, pause, and strongly consider asking a couple human interest questions to demonstrate your interest in their world.

08/12/2026

What continuous improvement ideas are you absorbing through everyday life experiences? OMOQ #188

My son-in-law is a DJ, so he constantly needs to have fresh content to use as transition segues. As a result, he processes everyday life situations as possible opportunities for content, and he is really good at it. If we follow that same mindset, we can bump into life experiences that are actually transferrable to our businesses in the form of continuous improvement. All we have to do is pay attention, listen, filter, and then creatively transfer these observances to our own businesses.

08/09/2026

Is politeness part of your business equation? OMOQ #187

As vendors, we are in the business of winning customers to our side. Being polite was a given during the 1900’s. However, nowadays politeness is being dismissed, and replaced by speed of mission. When was the last time you took a step back and looked for politeness in your dealings with customers? If you don’t find it, we highly encourage you to view politeness as a sign of respect for potential customers, current customers, and associates. Your repeat and referral business will appreciate it.

08/05/2026

Is your company being intentional during the first 30 seconds of customer engagement? OMOQ #186

We live and work in a world that is so fast paced, that we only have about 30 seconds to make a good first impression. What are you doing with that first 30 seconds with a potential customer? Are you planning this out? Are you rehearsing the dialogue? Are you considering human interest, and human relations principles as you manage your team, and their handling of first impressions?

07/31/2026

Are you creating customer expectations based on actual deliverable history? OMOQ #185

Deliverables must equate to what expectations were promised. Otherwise, promises made are nothing more than empty words that often create negative customer experiences. Too many negative experiences, and your company will be on the next bus to the business boneyard. We encourage you to make sure the Omelette delivered to table # 9, looks just like the picture in the menu. We encourage you to make sure promises are reinforced by a proven track record of delivering what you promise, not what you think you will deliver, or what you hope to deliver.

Address

PO Box 81
Cottleville, MO
63338

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Website

Alerts

Be the first to know and let us send you an email when SimpleBiz360 posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to SimpleBiz360:

Shortcuts

Share

Category