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SimpleBiz360

Proven. Practical. Effective. SimpleBiz360™ highlights customer-pleasing, overlooked and ignored business principles rooted in common sense.

09/26/2025

When do customers say enough is enough? OMOQ #98

When displeasing repetitive patterns continue without any change, aggravation grows, and customers disappear. Eventually the rubber band of customer grace breaks, and they are lost for good. It is essential for companies to determine their displeasing stress points. Promise keeping is an action that speaks to customers. Repetitive, and empty promise making becomes meaningless noise. We urge you to fix things before customers say enough is enough.

09/23/2025

Is your company equipping subcontractors with clear expectations and standards? OMOQ #97

Many products require subcontractors to play a vital role producing what has been designed. If the final product quality is compromised, we have to alert these partners, and ask for them to modify their production in order to achieve success. Is there a disconnect in product production, or is the REAL disconnect hidden in the lack of clear expectations we gave our production partners?

09/19/2025

Why are your customers not coming back for more? OMOQ #96

Lost customers are the death of most young businesses. Finding out why customers are defecting is essential to long-term sustainability. How do you find out? Talk to your customers, and spend time thinking about things as if you were the customer. Sweeping the reason or reasons under the rug will surely send the business to the boneyard. As business owners, we MUST figure this out, and then we must change to customer-pleasing products and services.

09/16/2025

How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95

“SPINIPULATORS” combine spinning plus manipulating to wreak internal, and external havoc. These truth-distorters vomit false narratives designed to elevate themselves at the expense of other teammates. We can knock them off their perch with facts. Document timelines, conversations, and emails. If you persistently follow these three suggestions, you will eventually defeat most of these crafty narcissists.

09/12/2025

How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94

Most customers are smarter than we give them credit for. Perpetual excuse- making vendors put themselves at high risk for a short business life. Many buyers can easily detect vendor BS, and the quick penalty is a lost customer. Sadly, often times these unhappy buyers will share their frustrations with many other people. If you are a vendor/supplier, maybe it’s time to focus on results? Maybe it’s time to stop making excuses?

09/09/2025

Is your company capturing all of the line item details in the costing process? OMOQ #93

Calculating all the variables that go into a establishing a standard cost is an arduous process. Like it or not, this is where we have to put on our lab coats, and become a doctor of details. Bypassing certain cost components can be deadly to a small company. Are you being a doctor of details?

09/05/2025

Is your company pricing itself out of the market? OMOQ #92

I started a business in 1990 and it suffered from a fundamental mistake. We built our financial projections based on $69 a transaction. However, had I done my research, I would have discovered that the area market rate was $45. The company lasted for 15 years, but it limped along with moderate returns on investment. What about your company? Have you done your competitive pricing research?

09/02/2025

Does your company unnecessarily charge customers for mistakes you make? OMOQ #91

Do you charge customers for warranty, shipping and handling? If so, are you sure that’s the way you wanna do things? When customers pay for mistakes they didn’t make, they usually disappear into thin air. Think about it! Do you really want to partake in this upside down behavior?

08/29/2025

Is your company proactive or reactive? OMOQ #90

Customers like companies that proactively pave the way for smooth transactions.. Reactive companies do very little paving, which usually results in clunky, and troublesome transactions. Proactive companies eliminate obstacles before they occur. Reactive companies wait for obstacles.Which reputation do you want for your company?

08/26/2025

Are you leading by example? OMOQ #89

Employee buy-in can be much deeper, and more productive if management leads by example. The days of executives telling employees to do one thing, and then they do another are long gone. Managers who grab an order and row with the team become an inspiration to the entire organization. Is it time to row with the team at your company?

08/22/2025

Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88

Do you advocate for customers? How often? To what degree? Do customers bear witness to instances where you deliver on advocating for them, or do they just hear empty words? We all have inter-company directives, goals, and objectives, but the employees don’t chip in and pay invoices for the goods and services we provide to customers. So, why don’t we put the customer needs above ours? Afterall, customers pay the invoices that fuel our paychecks! Sometimes priorities can be really simple!

08/19/2025

Will your service and product quality defend your price? OMOQ #87

"I’ll explain our price once, but I’ll never apologize for our quality.” The words of Terry McManus were defensible. So many business people operate in a “Word Salad World” where empty statements cannot be converted into provable claims. First of all, is your product or service good enough to charge a premium price? Secondly, if so, can your company prove it? Have fun defending your premium price!

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Cottleville, MO
63338

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

http://www.simplebiz360.com/

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