12/16/2025
New alert with Pam Tompkins, CSP, CUSP
Listen here: https://utilitysafety.podbean.com/e/safety-by-design-human-and-organizational-performance-with-pam-tompkins-csp-cusp/
Key Takeaways:
The "Blame" Trap vs. System Design: Traditional safety often assumes employees should be perfect 100% of the time. HOP accepts that people will make mistakes and focuses on fixing the systems (procedures, equipment, pressures) that support them, rather than trying to "fix" the people.
The 5 Principles of HOP: The episode outlines five foundational principles:
- People will make mistakes.
- Error-likely situations are predictable.
- All human actions are influenced by context.
- Operational upsets can be avoided.
- How we respond to failure matters.
Identifying Error Traps: Many incidents are preceded by "error traps"—predictable conditions like fatigue (working 16+ hours), unfamiliar tasks (e.g., a mobile sub not used in a year), or unclear switching orders. Identifying these early prevents errors from becoming accidents.
The Critical Role of Leadership Response: A leader’s reaction to a failure determines if an organization learns or hides. Asking "Who messed up?" creates fear, while asking "What conditions led to this?" builds trust and encourages the reporting of near-misses.
Learning From Daily Work: You don't have to wait for a major accident to learn. Simple habits, like a two-minute "after-action review" at the tailgate or informal learning teams, can uncover operational gaps before they cause harm.
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Read the article - https://incident-prevention.com/blog/safety-by-design-human-and-organizational-performance/ In this installment of the Safety by Design podcast series, host Nick sits down with Pam Tompkins, President and CEO of SET Solutions, to explore the transformative philosophy of Human and....