08/11/2025
𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗧𝗿𝘂𝘀𝘁 𝗪𝗵𝗲𝗻 𝗬𝗼𝘂'𝗿𝗲 𝘁𝗵𝗲 𝗡𝗲𝘄 𝗠𝗮𝗻𝗮𝗴𝗲𝗿
Your first 90 days in a new managerial post set the tone for months or years to come. What’s the most important thing for you to accomplish in those 90 days?
In my book 𝘓𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘛𝘳𝘶𝘴t, I argue that your foremost task is to develop your team’s trust of both you and your leadership.
Yes, it’s essential to build faith in your competence during the first 90 days. Demonstrated competence, however, is a component of trust-building.
Moreover, if we put too much focus on proving our competence in a new role, we risk coming across quickly as a know-it-all. And people don’t instinctively trust know-it-alls.
Too much emphasis on competence can thus impede trust, not foster it.If you are doing the proper things to encourage trust, your competence will soon become evident. You won’t have to go out of your way to demonstrate it.
Three things are especially important in establishing early trust in your leadership.
𝟭. L𝗲𝗮𝗱 𝗯𝘆 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴
Spend time understanding the organization’s rhythms, its pain points, and the aspirations of its people. Ask questions to gain perspective. Take note of what people identify as concerns, but don’t feel compelled to offer immediate fixes.
Ironically, we build trust faster by listening well than by having a ready solution for every problem.
𝟮. B𝗲 𝗩𝗶𝘀𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗔𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗹𝗲
Make it easy for people to engage you in conversation. Practice what I call “strategic mingling.”
That is, make regular opportunities to circulate among your people, not just to shake hands and learn names. Instead, ask questions which demonstrate genuine interest in each person individually.
Trust grows when people feel personally valued, heard, and understood. Use strategic mingling to convey that message in every conversation.
𝟯. B𝗲 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗙𝗼𝗹𝗹𝗼𝘄-𝗧𝗵𝗿𝗼𝘂𝗴𝗵
The credibility of your word is one of the most pivotal trust-builders. Especially early on, be extremely conscientious in following through with what you promise to do.
Even small commitments matter. What seems small to you may be emotionally significant for people to whom you make the promise.
Thus, failure to keep such promises risks more than their disappointment. It risks inflicting pain on them emotionally. As a rule of thumb, the more emotionally hurtful a disappointment, the most lasting the damage that it does to trust.
If you’ve recently stepped into a new role, what has helped you build trust with your team? Let’s share ideas.
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