SmartKarrot

Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion Across multiple products, service lines and geographies.
2.

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).

1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Our Intense focus on Automation & Playbooks allows our customers t

o scale efficiently.
3. Our New Age Design with a PLG mindset allows for a great experience for users.
4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

04/14/2025

Proactive Customer Retention: AI Detects Churn Signals Early

Why fight fires when you can prevent them? Dives into how AI gives Customer Success teams a "churn radar" – spotting early warning signs of unhappy customers.

With AI insights, CSMs can intervene proactively to fix issues before they escalate, turning potential churn into renewed trust. The future of retention is proactive, not reactive.

04/11/2025

Automate the Mundane with AI - In Customer Success, time is precious.

How an AI assistant takes mundane tasks off CSMs’ plates – from updating spreadsheets to sending follow-ups – so teams spend more time with customers.
Bottom line: When AI handles the busywork, CSMs build better relationships and deliver greater value.

04/09/2025

Explore how continuous change management is reshaping customer success in the SaaS world. This micro podcast excerpt from Kaffeine & Karrots features expert insights from Sue Nabeth Moore, Jason C. Whitehead, and Prithwi Dasgupta. Perfect for B2B leaders focused on user adoption and retention.

SaaS, Customer Success, Change Management, User Adoption, B2B, Leadership, Innovation

04/08/2025

Change Management in the World of SaaS: A Must-Watch Insight

The SaaS environment demands that we adapt continuously—what used to be a learning curve is now a learning treadmill. In our latest micro podcast, industry leaders from Kaffeine & Karrots discuss the critical role of change management in customer success and user adoption.

Discover actionable strategies from experts Sue Nabeth Moore, Jason C. Whitehead, and Prithwi Dasgupta.

Watch now: https://www.youtube.com/watch?v=SC_1_kf4rmw

SaaS has changed the learning curve into a learning treadmill. Conscious and continuous change management is the only way to stay ahead of the curve. Please ...

03/29/2025

Are you measuring your Customer Success performance against the right benchmarks? Knowing how top-quartile players fare on retention and expansion rates can spark the next big innovation. Don’t just aim for average—aim for standout CS.

03/26/2025

Not all B2B customers want your undivided attention. Some prefer quick, efficient self-service; others demand high-touch, strategic engagement. The real art is crafting the right mix to maximize impact and profitability.

03/25/2025

Gamification is more than buzz—it’s a strategic tool to drive user engagement and retention. Reward systems, leaderboards, and bite-sized challenges can turn basic product adoption into a transformative experience. Ready to level up your Customer Success game?

03/22/2025

The future of Customer Success is fueled by AI insights, predictive analytics, and hyper-personalization. Tomorrow’s CS teams won’t just solve problems—they’ll anticipate them. Elevate your retention strategies now or risk falling behind.

03/20/2025

Million Customers, One at a Time

Personalizing the customer experience for 500+ accounts? AI makes it possible.
How an AI-driven CS assistant delivers a "segment of one" – tailoring outreach and insights so each customer feels uniquely valued, even at scale.
The result: deeper engagement, loyalty, and growth without adding headcount.

Address

Dallas, TX

Website

https://www.smartkarrot.com/book-a-demo/

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About The Platform

SmartKarrot helps consumer businesses, mobile applications, web applications and SaaS platforms retain and engage their users. With features from contextual segmentation to referrals, surveys, rich push notifications and many more; SmartKarrot helps you manage and react to the user touchpoints comprehensively.

Schedule a demo now!