The DDC Group

The DDC Group The DDC Group provides BPM & technology solutions that drive innovation and enhance global operational efficiency for businesses. A trusted partner since 1989.

⏳ Time’s almost up!The CXA 2025 Metaverse Hub closes July 30th—don’t miss your chance to explore The DDC Group’s interac...
07/28/2025

⏳ Time’s almost up!
The CXA 2025 Metaverse Hub closes July 30th—don’t miss your chance to explore The DDC Group’s interactive booth and tune into on-demand speaking sessions.

Enter the CXA Hub 👉 https://hubs.ly/Q03xy1Hc0

What slows a rollout usually starts well before the first appointment—inside ops workflows, planning gaps, and team read...
07/24/2025

What slows a rollout usually starts well before the first appointment—inside ops workflows, planning gaps, and team readiness.

From scheduling to training to stock management, every detail compounds under pressure.

Here’s how leading teams are staying ahead → https://hubs.ly/Q03yQRCC0

Foresight is becoming retail’s new competitive edge → https://hubs.ly/Q03y66Bd0By the time demand shifts appear in repo...
07/22/2025

Foresight is becoming retail’s new competitive edge → https://hubs.ly/Q03y66Bd0

By the time demand shifts appear in reports, momentum is already moving.

The signals were there; just scattered, siloed, and hard to act on.

Our latest blog post explores how leading retailers are building systems that surface early cues and enable faster, more coordinated decisions—turning insight into measurable outcomes.

Influence the strategic direction of CX in the supply chain. Add your input here 👉 https://hubs.ly/Q03y5lMx0 Every deci...
07/21/2025

Influence the strategic direction of CX in the supply chain. Add your input here 👉 https://hubs.ly/Q03y5lMx0

Every decision about customer experience ripples through the entire supply chain. As a leader, you're not just observing trends—you're creating them.

This week, we’re handing you the controls.
What are the true drivers behind CX investment? Where are the critical tech gaps? Your lived experience offers the most valuable trendlines.

07/16/2025

The future of CX isn’t just theory—it’s live.

Step into the Customer Xperience Alliance Annual Conference 2025 Metaverse Hub with The DDC Group and experience our fully interactive booth, plus on-demand access to key speaking sessions.

🎙️Don’t miss DDC’s Gareth Brophy in a bold, unfiltered debate:
“Cutting through the CX Noise: Real CX Innovation or Industry Illusion?”
Hear what’s actually working across BPOs, suppliers, and CX teams—from personalization pitfalls to the real use of customer data.

This is your chance to engage with signal, not noise, in a truly immersive virtual experience. Explore the CXA Hub before it closes on July 30th.

👉 Enter the CXA Metaverse Hub: https://hubs.ly/Q03xxW4Q0

07/15/2025

These days, everything’s better with a little AI on top.
Sandwiches. Spreadsheets. Supply chains.

But not everything needs it.
Done right, AI adds real value. Done wrong, it’s just digital dressing.

The DDC Group's Mike Campese breaks it down on the ShipTalkers Podcast with Bobby Russell of MyCarrier.

Full episode → https://hubs.ly/Q03x5mH20

Modern workflows move fast — across tools, platforms, and functions. When architecture isn’t designed for that movement...
07/14/2025

Modern workflows move fast — across tools, platforms, and functions.

When architecture isn’t designed for that movement, everything slows down, be it visibility, alignment, or delivery.

Here’s how leading companies are treating enterprise architecture as a lever for speed → https://hubs.ly/Q03x6QBK0

Innovation on the front end is only half the equation. If your operations are still playing catch-up, it might be time t...
07/13/2025

Innovation on the front end is only half the equation. If your operations are still playing catch-up, it might be time to rethink what’s happening behind the scenes.

Discover how leading companies are transforming their back offices to enable bold moves on the front lines—and how you can, too.

Read the full article here → https://hubs.ly/Q03w_h_h0

Freight’s future isn’t just being forecast—it’s being built.
At this year’s SMC3 Connections, the conversations got real...
07/10/2025

Freight’s future isn’t just being forecast—it’s being built.

At this year’s SMC3 Connections, the conversations got real:
• Shifting LTL dynamics
• The growing impact of AI
• The rising complexity of cross-border trade

We loved connecting with industry leaders and sharing how DDC is delivering automation, precision, and clarity where it matters most.

Let’s keep the momentum going—book a meeting with our team (link in bio).

This year’s SMC3 Connections didn’t just clarify what’s next for freight—it helped solidify the blueprint. From shifting...
07/10/2025

This year’s SMC3 Connections didn’t just clarify what’s next for freight—it helped solidify the blueprint.

From shifting LTL dynamics to the growing impact of AI and the increasing complexity of cross-border trade, real change is happening across the supply chain.

Our team had a fantastic time connecting with industry leaders to tackle today’s biggest operational challenges—and to share how DDC is delivering automation, precision, and clarity where it’s needed most.

Let’s keep the momentum going!
👉 Book a meeting with us here: https://hubs.ly/Q03wJLNt0

Enterprise operations depend on how well your systems connect, not just how fast your people work. That’s where intellig...
07/09/2025

Enterprise operations depend on how well your systems connect, not just how fast your people work. That’s where intelligent workflows and modern architecture come in—building flow into the foundation, not patching it in later.

Explore how it’s helping businesses move faster and scale smarter → https://hubs.ly/Q03wxGXy0

The 4G rollout is a reset moment.It’s your chance to rethink how you engage customers, scale smarter, and lead through c...
07/07/2025

The 4G rollout is a reset moment.
It’s your chance to rethink how you engage customers, scale smarter, and lead through complexity.

💡 Here’s what forward-thinking energy retailers are doing differently → https://hubs.ly/Q03w5H9J0

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