12/10/2025
"While tech can streamline operations, improve efficiency, and aid in managing customer expectations, it can also feel like it is stripping away the human connection that makes dining out memorable. The challenge for the restaurant industry is to find a balance: using technology to enhance the experience, without losing the personal touch that consumers crave. " Read more in this MRM Exclusive from The Harris Poll.
The restaurant industry is at a turning point, caught between the promises and the worries surrounding new technology. On one side, AI and automation are