Modern Restaurant Management

09/05/2025

"Adopting thoughtful communication strategies and gaining deeper insights into customer preferences is a competitive edge for dining brands."

Consumers are getting used to inflation-driven price increases and plan to dine out just as often or more, which is a shift from previous years

09/03/2025

"Recovery Awareness Month isn’t just about celebrating those who have overcome addiction — it’s about looking at the environments we work in and asking: Are we helping people stay well, or are we pushing them to the brink?"

September is Recovery Awareness Month. It’s a time to spotlight the challenges of addiction and mental health, and more importantly, the possibilities

09/03/2025

What's the easiest way you, as a restaurant owner, can get more people into your restaurant?

Easy answer: by making your restaurant somewhere they actually want to be.

Hard answer: by curating special events and tailored experiences that blow them away.

09/03/2025

Table for one, please.

Millennials and Gen Z's are switching up the status quo by pushing back on tried and true restaurant standards—starting by dining alone.

Are these trends a passing fad? Or an indicator of something else coming?

08/31/2025

The IRS is coming down hard on unreported tips ever since the passing of the ...

Learn how to protect yourself as a business AND as a worker by reporting your cash tips.

08/30/2025

"Customers’ expectations for tech in restaurants have evolved rapidly in the past ten years, centered on an elevated experience (on and off premise), including personalization, convenience, and trust."

Sonic Drive-In's former CITO Craig Miller dives into how restaurants can avoid falling behind in the digital age — and the answer isn't complete technological automation.

08/29/2025

Midyear report card is out — covering rising costs for restaurants, Pumpkin Spiced Marketing™ in 2025, and the Effect.

What fast-casual and quick service restaurants are you keeping your eye on lately?

08/29/2025

: Cracker Barrel Old Country Store reverts back to the original logo with Uncle Hershel leaning on the barrel after $157 million drop in their stock value and an overall cost of $700 million — including rebranding, store decor, and more.

Attitudes on social media tend to resonate the same message: If it ain't broke, don't fix it.

➡️ What's your opinion on how Cracker Barrel handled this? Do you think this will drive more people to their restaurants? Or do you think the public is wary of their next move?

As long as the rocking chairs and the peg game are left untouched, we'll be happy. But we're watching you, Cracker Barrel... 👀

08/27/2025

The experts at Promova, LLC offer their insights on the Cracker Barrel logo controversy.

Read on to learn the four key components brands should keep in mind when navigating a brand refresh as part of a broader strategic transformation.

In the wake of the Cracker Barrel logo controversy, branding and marketing teams can manage reputational risk by focusing on transparent communication

08/27/2025

"Attitudinal and behavioral data are crucial for identifying these evolving priorities, directly informing menu development decisions, sourcing strategies, and marketing campaign themes."

Diners’ perception of value is shifting; while convenience still matters, rising food prices mean cost is playing a bigger role than ever, Patrick

08/25/2025

"Brands need to cut through the noise with intentional, high-value digital engagement—without losing visibility or customer connection."

Learn more in our interview with Craig Miller, former Chief Information and Technology Officer at Sonic Drive-In and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age.

By shuttering its pick-up only concept, Starbucks is placing its bets on connection over convenience in a strategic brand reset.  This renewed focus on

08/22/2025

It's back!!! PSL season is here earlier than ever. What does that say about guest satisfaction?

https://modernrestaurantmanagement.com/pumpkin-spice-in-august-means-customer-satisfaction/

Each year, Starbucks, Dunkin’ and other coffee shops announce the drop of the beloved pumpkin spice latte, always inciting an uproar