01/07/2026
Scam Alert for Florence Utilities Customers
Scammers are calling and claiming to be from Florence Utilities, telling customers they have as little as 25 minutes to make a payment or their service will be disconnected.
The reports indicate these calls are coming from an 866 number and demanding payment or be cut off.
In some cases, callers have also claimed customers have overpaid and request debit or credit card information to issue a “refund.”
⚠️ Be Aware:
• Florence Utilities will never call and demand immediate payment.
• Florence Utilities will never ask for debit or credit card information over the phone.
• Do not provide personal or financial information to unknown callers.
• If you receive one of these calls, hang up immediately.