Purdue FW ITS Service Desk

Purdue FW ITS Service Desk The Help Desk encourages open discussion from members of the Purdue University Fort Wayne community, but please keep your comments cordial.

Posts and discussion items may be documented separately in our call tracking system.

We’re excited to be back and ready to assist you with all your IT needs! Here are our current working hours for Fall 202...
10/16/2024

We’re excited to be back and ready to assist you with all your IT needs!

Here are our current working hours for Fall 2024 semester.

Please note that our hours may vary on special occasions, such as Fall Break and holidays. We’ll keep you updated with any changes on those corresponding days!

Hello and welcome back dons! With a new semester, our labs also have a new look! We have 'Bring Your Own Device' Station...
01/17/2024

Hello and welcome back dons! With a new semester, our labs also have a new look! We have 'Bring Your Own Device' Stations at most labs now, where you can connect your personal devices to the monitors and have a multi-screen working station all to yourself!
If you face any issues, feel free to contact the helpdesk!
Happy Working!

09/21/2023

Purdue has shifted to a new ticketing system, and we want to make sure you are up to date with all its workings and features. We hope this little guide on TDX will help you navigate through this new system!

As always, feel free to stop by the helpdesk if you have any questions.

Hello Dons!You might have noticed that we changed the procedures of logging into your Purdue Career Account. Along with ...
09/11/2023

Hello Dons!
You might have noticed that we changed the procedures of logging into your Purdue Career Account. Along with that Purdue has also introduced its very own chatbot, BoilerBot, which helps users in receiving a bypass code for Duo or resetting their Career Account password. It has other features that you can try out on https://boilerbot.purdue.edu/ . You can use this chat bot for assistance with bypass code and Career Account password resets!

PFW IT Helpdesk wishes you a hppy labor day!Helpdesk will resume normal hours from Tuesday(9/5).
09/04/2023

PFW IT Helpdesk wishes you a hppy labor day!

Helpdesk will resume normal hours from Tuesday(9/5).

Happy Summer Dons!The PFW IT Helpdesk will be open in Summer to help you with your IT needs! Keep checking our website f...
05/08/2023

Happy Summer Dons!

The PFW IT Helpdesk will be open in Summer to help you with your IT needs! Keep checking our website for updates on our hours of operation. You can find the link to our website in our bio.

Enjoy!

Juts hang in there! We have one more week to go!Best of luck with finals!
04/28/2023

Juts hang in there! We have one more week to go!

Best of luck with finals!

It's 4 days to finals! We cannot wait for this semester to get over and summer to roll in!Best of luck in your finals!
04/26/2023

It's 4 days to finals! We cannot wait for this semester to get over and summer to roll in!

Best of luck in your finals!

04/07/2023

Are you struggling to connect to Wi-Fi on campus? Fret not; you can use SecureW2 to easily connect to wireless networks on any device. You can access it here: https://cloud.securew2.com/public/62946/fw-prd-Purdue_Fort_Wayne/

You can also find a guide in our Knowledge Base under the name : "Purdue University Fort Wayne SecureW2 for Connecting to Wi-Fi" by navigating to the link in bio!

If you have any questions, please contact us!

02/21/2023

Are you unsure how to change your password, before it expires?
Here's a little guide that might help you out!

If you still have concerns, feel free to contact us!
Our contact information is mentioned in our bio!

01/16/2023

"Our loyalties must transcend our race, our tribe, our class, and our nation; and this means we must develop a world perspective" - MLK (Atlanta, Georgia, 1967).

PFW ITS Helpdesk will be closed on Monday (1/16/23) in honor of MLK day. We will open again on Tuesday (1/17/23).

Address

Kettler Hall, Room 206
Fort Wayne, IN
46805

Opening Hours

Monday 7:30am - 7pm
Tuesday 7:30am - 7pm
Wednesday 7:30am - 7pm
Thursday 7:30am - 7pm
Friday 7:30am - 7pm

Website

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