02/11/2025
Attention: We want to inform you about a recent technical issue affecting Google Business Profiles that may have impacted the display of your business’s review count.
What’s Happening?
Since February 7, 2025, some businesses have observed discrepancies in their Google review counts, with profiles displaying fewer reviews than actually exist. Importantly, the reviews themselves have not been removed; this is primarily a display issue. Google has acknowledged the problem and is actively working to resolve it.
Article: https://searchengineland.com/google-bug-cause-reviews-to-drop-out-of-local-listings-451736
What Should You Do?
At this time, no action is required on your part. Google is addressing the issue, and we anticipate that accurate review counts will be restored soon. We recommend monitoring your Google Business Profile for updates. If you notice any significant discrepancies or have concerns, please feel free to reach out to us an we will contact Google Support directly.
Our Commitment to You
We understand the importance of accurate review counts for your business’s reputation and customer trust. Rest assured, we are closely monitoring the situation and will keep you informed of any significant developments. Your satisfaction remains our top priority.
Thank you for your understanding and patience as this issue is being resolved.
My Best,
- Robert