07/29/2025
I’ve seen a lot of misinformation recently on what law applies to service animals in what situations, so let’s take a moment to review! Please note: these are the laws for the USA, other countries have different laws.
Public access with a service animal is covered by Title III of the ADA. This is the most commonly used law surrounding service animals. Businesses are limited to asking two questions: is this a service animal required for a disability? What work or task is it trained to perform? No paperwork, certification, or other proof may be requested.
It’s important to note that the ADA does *not* apply to places of worship or the VA (the 504 Rehabilitation Act applies at the VA). Also, it does not apply to service animals in training, although most states do have laws to cover them.
Employment and taking your service animal to work is covered by Title I of the ADA. Requesting reasonable accommodation to bring a service animal to work can be a pretty in depth process, including documentation from the doctor.
Flying with a service dog is covered by the ACAA. As of 2021, the ACAA only recognizes service dogs. Handlers are required to fill out a form attesting the dog’s training, tasks, veterinary/vaccination status, etc.
Housing with a service animal is covered by the FHA. More recent guidance from HUD, the governing body, indicates that it is recommended that landlords simply ask the two questions provided under the ADA, but does not specifically restrict them from requesting supporting documents, such as a letter from a healthcare provider.
It should be noted that not all housing falls under the FHA (for instance, the landlord must have a certain number of units to be covered).
It is of vital importance that service animal handlers know which set of laws apply in which situations. I also encourage the public to at least have a general working knowledge of when Title III of the ADA applies, and when the ACAA applies.
[image: a grey horse standing in a grassy field with trees in the background. She is wearing a black halter and leash]