AITSM Co-Op

03/09/2023

Special advice to women in tech and a message clip by one of our eminent women thought leaders, Clair Agutter, sharing on the occasion of International Women's Day:)/\

03/09/2023

Special advice to women in tech and a message clip by one of our eminent women thought leaders, Sapna Gupta, sharing on the occasion of International Women's Day:)/\

03/08/2023

"𝘛𝘩𝘦 𝘮𝘰𝘳𝘦 𝘸𝘦 𝘤𝘢𝘯 𝘥𝘰 𝘪𝘯 𝘵𝘦𝘳𝘮𝘴 𝘰𝘧 𝘦𝘯𝘩𝘢𝘯𝘤𝘪𝘯𝘨 𝘰𝘶𝘳 𝘸𝘰𝘳𝘬 𝘧𝘢𝘴𝘵 𝘸𝘪𝘵𝘩 AI and A𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘷𝘪𝘳𝘵𝘶𝘢𝘭 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦, 𝘵𝘩𝘦 𝘮𝘰𝘳𝘦 𝘸𝘦 𝘤𝘢𝘯 𝘧𝘰𝘤𝘶𝘴 𝘰𝘯 𝘮𝘢𝘹𝘪𝘮𝘶𝘮 𝘷𝘢𝘭𝘶𝘦 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘵𝘩𝘢𝘵 𝘸𝘦 𝘩𝘢𝘷𝘦, 𝘸𝘩𝘪𝘤𝘩 𝘪𝘴 𝘨𝘰𝘰𝘥 𝘧𝘰𝘳 𝘵𝘩𝘦𝘮. 𝘛𝘩𝘦𝘺'𝘳𝘦 𝘥𝘰𝘪𝘯𝘨 𝘮𝘰𝘳𝘦 𝘧𝘶𝘭𝘧𝘪𝘭𝘭𝘪𝘯𝘨 𝘸𝘰𝘳𝘬, 𝘣𝘶𝘵 𝘨𝘰𝘰𝘥 𝘧𝘰𝘳 𝘶𝘴 𝘢𝘴 𝘸𝘦𝘭𝘭." - Says Claire Agutter, one of the 50 𝗠𝗼𝘀𝘁 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝘁𝗶𝗮𝗹 𝗪𝗼𝗺𝗲𝗻 𝗶𝗻 𝗧𝗲𝗰𝗵, 25 𝗧𝗼𝗽 𝗛𝗗𝗜 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 and our esteemed guest on the AITSM show.

Claire Agutter is 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗮𝘁 𝗦𝗰𝗼𝗽𝗶𝘀𝗺 & 𝗜𝗧𝗦𝗠 𝗭𝗼𝗻𝗲, having over two decades of rich experience in ITSM.

In this 𝗽𝗮𝗿𝘁 𝟰 𝗼𝗳 𝟰, she takes a deep dive into the state of AI, virtual agents and conversational IT in SIAM model. What should we stop doing and would need to change perspective in SIAM( and AITSM world) and even how to use SIAM in your life.

We'd learn a lot from her plenty of examples, values, and principles from 20+ years of rich experience.

Don't miss Claire’s 𝗶𝗻𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗱𝘃𝗶𝗰𝗲 𝗳𝗼𝗿 𝘄𝗼𝗺𝗲𝗻 𝗶𝗻 𝘁𝗲𝗰𝗵. What the best day to post it!

𝗛𝗮𝗽𝗽𝘆 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗺𝗲𝗻'𝘀 𝗗𝗮𝘆 and we are grateful to have 70% of eminent women leaders featured/interviewed on AITSM Show and sharing immense value:)

"𝘗𝘶𝘵 𝘺𝘰𝘶𝘳 𝘩𝘢𝘯𝘥 𝘶𝘱 𝘧𝘰𝘳 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨. 𝘉𝘦 𝘳𝘦𝘴𝘪𝘭𝘪𝘦𝘯𝘵 𝘢𝘯𝘥, 𝘢𝘯𝘥 𝘫𝘶𝘴𝘵 𝘦𝘮𝘣𝘳𝘢𝘤𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺, 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸, 𝘯𝘰 𝘮𝘢𝘵𝘵𝘦𝘳 𝘩𝘰𝘸 𝘪𝘯𝘵𝘳𝘰𝘷𝘦𝘳𝘵𝘦𝘥 𝘺𝘰𝘶 𝘢𝘳𝘦. 𝘐 𝘵𝘩𝘪𝘯𝘬 𝘵𝘩𝘰𝘴𝘦 𝘸𝘰𝘶𝘭𝘥 𝘣𝘦 𝘵𝘩𝘦 𝘵𝘩𝘳𝘦𝘦 𝘵𝘩𝘪𝘯𝘨𝘴 𝘵𝘩𝘢𝘵 𝘐 𝘤𝘢𝘯 𝘥𝘳𝘢𝘸 𝘧𝘳𝘰𝘮 𝘮𝘺 𝘤𝘢𝘳𝘦𝘦𝘳, 𝘦𝘷𝘦𝘯 𝘪𝘧 𝘐 𝘥𝘪𝘥𝘯'𝘵 𝘲𝘶𝘪𝘵𝘦 𝘱𝘭𝘢𝘯 𝘵𝘰 𝘣𝘦 𝘸𝘩𝘦𝘳𝘦 𝘐 𝘢𝘮 𝘳𝘪𝘨𝘩𝘵 𝘯𝘰𝘸."

Watch and listen to Video, Show Notes & Transcript (Link in the first comment).

𝗟𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄, 𝗪𝗶𝘁𝗵 𝗔𝗜𝗧𝗦𝗠 𝗦𝗵𝗼𝘄!!!

03/08/2023

New Episode! "Everything About Service Integration And Management (SIAM) - Part 4 of 4 - State Of AI in SIAM Model - What to Stop Doing Or Change? - Women's Day Special"

Special Interview With Claire Agutter () Everything About Service Integration And Management (SIAM) - Part 4 of 4 - The State Of AI in SIAM? What We Should Stop Doing Or Change in SIAM? What is the current state...

Special Interview With Claire Agutter () Everything About Service Integration And Management (SIAM) - Part 4 of 4 - The State Of AI in SIAM…

12/25/2022

Ho Ho Ho! This is the dedicated to you, Pros!

to our IT/Automation pros working with and to serve our customers better! Enjoy the festivities, and keep rocking as always!!!



P.S. - Artificial intelligence played a role in generating rough drafts of lyrics and songs, and then improvised by humans.

12/16/2022

When A RPA BOT goes to a therapist. It confesses its weirdest problem.

Swipe to find out what happens next!

Share the joy and fun with fellow geeks if it makes you chuckle or laugh :-)

10/14/2022

When a KA (Knowledge Article) walks into the bar... says something weird...

Swipe left to find out what happens next!

Share the joy with fellow geeks if it makes you chuckle or laugh :-)

10/07/2022

When changes walk into the bar... Some surprise visitors came along...

To find out what happens next, swipe left!

Enjoy and share along with fellow geeks :-)

09/27/2022

"𝘞𝘪𝘵𝘩 𝘰𝘳 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘚𝘐𝘈𝘔, 𝘺𝘰𝘶 𝘮𝘢𝘺 𝘦𝘯𝘥 𝘶𝘱 𝘸𝘪𝘵𝘩 𝘢 𝘶𝘯𝘪𝘲𝘶𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘯𝘨 𝘮𝘰𝘥𝘦𝘭 𝘵𝘩𝘢𝘵 𝘥𝘳𝘢𝘸𝘴 𝘰𝘯 𝘵𝘩𝘦 𝘣𝘪𝘵𝘴 𝘵𝘩𝘢𝘵 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘯𝘦𝘦𝘥, 𝘸𝘩𝘦𝘵𝘩𝘦𝘳 𝘪𝘵'𝘴 𝘊𝘖𝘉𝘐𝘛, 𝘝𝘦𝘳𝘪𝘚𝘔, 𝘐𝘛𝘐𝘓, 𝘰𝘳 𝘢𝘭𝘭 𝘰𝘧 𝘵𝘩𝘦 𝘢𝘣𝘰𝘷𝘦. 𝘛𝘩𝘦 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦 𝘧𝘰𝘳 𝘶𝘴 𝘢𝘴 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭𝘴 𝘪𝘴 𝘵𝘰 𝘴𝘵𝘢𝘺 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘸𝘩𝘪𝘭𝘦 𝘢𝘭𝘴𝘰 𝘳𝘦𝘮𝘢𝘪𝘯𝘪𝘯𝘨 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦. 𝘉𝘦𝘤𝘢𝘶𝘴𝘦 𝘪𝘧 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘦𝘹𝘪𝘴𝘵𝘴 𝘵𝘩𝘢𝘵 𝘸𝘪𝘭𝘭 𝘳𝘦𝘢𝘭𝘭𝘺 𝘣𝘦𝘯𝘦𝘧𝘪𝘵 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳, 𝘸𝘦 𝘴𝘩𝘰𝘶𝘭𝘥 𝘣𝘦 𝘢𝘸𝘢𝘳𝘦 𝘰𝘧 𝘪𝘵 𝘢𝘯𝘥 𝘵𝘳𝘺 𝘪𝘵. 𝘕𝘦𝘷𝘦𝘳𝘵𝘩𝘦𝘭𝘦𝘴𝘴, 𝘪𝘵 𝘤𝘢𝘯 𝘣𝘦 𝘰𝘷𝘦𝘳𝘸𝘩𝘦𝘭𝘮𝘪𝘯𝘨. 𝘚𝘰𝘮𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘮𝘢𝘺 𝘴𝘢𝘺 𝘐 𝘤𝘢𝘯'𝘵 𝘥𝘰 𝘐𝘛𝘐𝘓 𝘪𝘧 𝘐'𝘮 𝘥𝘰𝘪𝘯𝘨 𝘋𝘦𝘷𝘖𝘱𝘴. 𝘈𝘴 𝘪𝘵 𝘵𝘶𝘳𝘯𝘴 𝘰𝘶𝘵, 𝘺𝘰𝘶'𝘭𝘭 𝘣𝘦 𝘶𝘴𝘪𝘯𝘨 𝘭𝘪𝘵𝘵𝘭𝘦 𝘣𝘪𝘵𝘴 𝘰𝘧 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨."- Says 𝗖𝗹𝗮𝗶𝗿𝗲 𝗔𝗴𝘂𝘁𝘁𝗲𝗿, one of the 𝟱𝟬 𝗠𝗼𝘀𝘁 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝘁𝗶𝗮𝗹 𝗪𝗼𝗺𝗲𝗻 𝗶𝗻 𝗧𝗲𝗰𝗵, 𝟮𝟱 𝗧𝗼𝗽 𝗛𝗗𝗜 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 and our esteemed guest on the AITSM show.

Claire is 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗮𝘁 𝗦𝗰𝗼𝗽𝗶𝘀𝗺 & 𝗜𝗧𝗦𝗠 𝗭𝗼𝗻𝗲, having over two decades of rich experience in ITSM.

In this 𝗽𝗮𝗿𝘁 3 𝗼𝗳 𝟰, she takes a deep dive into the process angle of 𝗦𝗜𝗔𝗠 𝗺𝗼𝗱𝗲𝗹 especially choosing the frameworks like ITIL, COBIT, or VeriSM. How Does ITIL Fit Into SIAM?

How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?

We'd learn a lot from her plenty of examples, values, principles, and profound answers to audience(𝗞𝗿𝘂𝗽𝗮 𝗣𝗮𝘁𝗲𝗹 & 𝗡𝗶𝗸𝗵𝗶𝗹 𝗞𝘂𝗹𝗸𝗮𝗿𝗻𝗶) questions from 20+ years of rich experience.

Don't miss the end, where she has profound advice and timeless wisdom for ITSM professionals.

"𝘈𝘴 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭𝘴, 𝘸𝘦 𝘮𝘶𝘴𝘵 𝘭𝘦𝘢𝘳𝘯 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘢𝘭𝘭𝘺. 𝘐𝘵 𝘥𝘰𝘦𝘴 𝘯𝘰𝘵 𝘳𝘦𝘲𝘶𝘪𝘳𝘦 𝘩𝘶𝘨𝘦 𝘪𝘯𝘷𝘦𝘴𝘵𝘮𝘦𝘯𝘵𝘴 𝘪𝘯 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘤𝘦𝘳𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘵𝘩𝘦𝘳𝘦 𝘪𝘴 𝘴𝘰 𝘮𝘶𝘤𝘩 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘧𝘳𝘦𝘦 𝘯𝘰𝘸; 𝘵𝘩𝘦𝘳𝘦 𝘢𝘳𝘦 𝘱𝘰𝘥𝘤𝘢𝘴𝘵𝘴 𝘭𝘪𝘬𝘦 𝘵𝘩𝘪𝘴 𝘰𝘯𝘦, 𝘣𝘭𝘰𝘨𝘴, 𝘢𝘯𝘥 𝘧𝘰𝘳𝘶𝘮𝘴. 𝘑𝘶𝘴𝘵 𝘣𝘦 𝘰𝘱𝘦𝘯 𝘵𝘰 𝘯𝘦𝘸 𝘪𝘥𝘦𝘢𝘴. 𝘛𝘩𝘦𝘯 𝘢𝘨𝘢𝘪𝘯, 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘴𝘦𝘦 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘮𝘢𝘬𝘦𝘴 𝘺𝘰𝘶 𝘵𝘩𝘪𝘯𝘬, 𝘪𝘵 𝘮𝘢𝘺 𝘣𝘦 𝘦𝘹𝘵𝘳𝘦𝘮𝘦𝘭𝘺 𝘩𝘦𝘭𝘱𝘧𝘶𝘭. 𝘛𝘩𝘢𝘵'𝘴 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘥𝘪𝘷𝘦 𝘪𝘯 𝘢𝘯𝘥 𝘴𝘱𝘦𝘯𝘥 𝘢 𝘭𝘪𝘵𝘵𝘭𝘦 𝘮𝘰𝘳𝘦 𝘵𝘪𝘮𝘦, 𝘦𝘷𝘦𝘯 𝘸𝘩𝘦𝘯 𝘪𝘵 𝘧𝘦𝘦𝘭𝘴 𝘰𝘷𝘦𝘳𝘸𝘩𝘦𝘭𝘮𝘪𝘯𝘨. 𝘈𝘭𝘭 𝘺𝘰𝘶 𝘩𝘢𝘷𝘦 𝘵𝘰 𝘥𝘰 𝘪𝘴 𝘴𝘵𝘢𝘺 𝘤𝘶𝘳𝘪𝘰𝘶𝘴 𝘢𝘯𝘥 𝘬𝘦𝘦𝘱 𝘭𝘦𝘢𝘳𝘯𝘪𝘯𝘨."

Watch and listen with Video, Show Notes & Transcript:https://podcast.aitsmcoop.com/everything-about-service-integration-and-management-siam-part-3-of-4-siam-model-process-frameworks-itil-cobit-or-verism/

Follow this page & YouTube (https://bit.ly/3pI4VYx) for the next parts and more insightful interviews, special bytes, and memes around AITSM [ITSM and AI/Automation (RPA) for ITSM]

𝗟𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄, 𝗪𝗶𝘁𝗵 𝗔𝗜𝗧𝗦𝗠 𝗦𝗵𝗼𝘄!!!



In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

09/27/2022

New Episode! "Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM"

Special Interview With Claire Agutter () Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get...

09/20/2022

"𝘠𝘰𝘶 𝘤𝘢𝘯 𝘴𝘱𝘦𝘦𝘥 𝘶𝘱 𝘱𝘳𝘰𝘨𝘳𝘦𝘴𝘴 𝘣𝘺 𝘣𝘳𝘪𝘯𝘨𝘪𝘯𝘨 𝘪𝘯 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦, 𝘧𝘰𝘳 𝘦𝘹𝘢𝘮𝘱𝘭𝘦, 𝘤𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘴 𝘪𝘯 𝘢 𝘚𝘐𝘈𝘔 𝘮𝘰𝘥𝘦𝘭. 𝘠𝘰𝘶 𝘤𝘢𝘯 𝘪𝘯𝘤𝘭𝘶𝘥𝘦 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭 𝘵𝘩𝘪𝘯𝘨𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘤𝘰𝘯𝘵𝘳𝘢𝘤𝘵, 𝘭𝘪𝘬𝘦 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘢𝘨𝘳𝘦𝘦𝘮𝘦𝘯𝘵𝘴, 𝘵𝘩𝘢𝘵 𝘩𝘦𝘭𝘱 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘺𝘰𝘶𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳𝘴 𝘵𝘰 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦. 𝘜𝘯𝘭𝘦𝘴𝘴 𝘺𝘰𝘶'𝘷𝘦 𝘥𝘰𝘯𝘦 𝘚𝘐𝘈𝘔 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘣𝘦𝘧𝘰𝘳𝘦, 𝘺𝘰𝘶 𝘸𝘰𝘯'𝘵 𝘬𝘯𝘰𝘸 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘰𝘴𝘦. 𝘐𝘯𝘴𝘵𝘦𝘢𝘥, 𝘪𝘧 𝘺𝘰𝘶 𝘣𝘳𝘪𝘯𝘨 𝘴𝘰𝘮𝘦𝘣𝘰𝘥𝘺 𝘪𝘯, 𝘵𝘩𝘦𝘺 𝘤𝘢𝘯 𝘱𝘳𝘦𝘷𝘦𝘯𝘵 𝘺𝘰𝘶 𝘧𝘳𝘰𝘮 𝘮𝘢𝘬𝘪𝘯𝘨 𝘮𝘪𝘴𝘵𝘢𝘬𝘦𝘴 𝘵𝘩𝘢𝘵 𝘤𝘰𝘴𝘵 𝘺𝘰𝘶 𝘵𝘪𝘮𝘦 𝘢𝘯𝘥 𝘮𝘰𝘯𝘦𝘺. 𝘐𝘵'𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘩𝘦𝘭𝘱𝘧𝘶𝘭 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘵𝘩𝘢𝘵 𝘢𝘥𝘷𝘪𝘤𝘦 𝘧𝘳𝘰𝘮 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘸𝘪𝘵𝘩 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦."- Says 𝗖𝗹𝗮𝗶𝗿𝗲 𝗔𝗴𝘂𝘁𝘁𝗲𝗿, one of the 𝟱𝟬 𝗠𝗼𝘀𝘁 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝘁𝗶𝗮𝗹 𝗪𝗼𝗺𝗲𝗻 𝗶𝗻 𝗧𝗲𝗰𝗵, 𝟮𝟱 𝗧𝗼𝗽 𝗛𝗗𝗜 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 and our esteemed guest on the AITSM show.

𝗖𝗹𝗮𝗶𝗿𝗲 𝗔𝗴𝘂𝘁𝘁𝗲𝗿 is 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗮𝘁 𝗦𝗰𝗼𝗽𝗶𝘀𝗺 & 𝗜𝗧𝗦𝗠 𝗭𝗼𝗻𝗲, having over two decades of rich experience in ITSM.

In this 𝗽𝗮𝗿𝘁 𝟮 𝗼𝗳 𝟰, she takes a deep dive into the 𝗦𝗜𝗔𝗠 𝗺𝗼𝗱𝗲𝗹 layer by layer (especially service integrator), people dynamics and challenges, selecting a big bang or phased approach.

How Do We Go About Implementing SIAM? What Is the Role of Integration & Automation?

We'd learn a lot from her plenty of examples, values, principles, and point-by-point discussion from 20+ years of rich experience.

Don't miss the end, where she explains automation to get things done better, faster and more efficiently, which can be a crucial part of the service integrator role.

"𝘈𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘤𝘢𝘯 𝘩𝘢𝘷𝘦 𝘦𝘯𝘰𝘳𝘮𝘰𝘶𝘴 𝘣𝘦𝘯𝘦𝘧𝘪𝘵𝘴 𝘪𝘯 𝘢 𝘚𝘐𝘈𝘔 𝘦𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵 𝘴𝘪𝘯𝘤𝘦 𝘸𝘦 𝘤𝘢𝘯 𝘭𝘰𝘰𝘬 𝘢𝘵 𝘸𝘩𝘦𝘳𝘦 𝘸𝘦 𝘩𝘢𝘷𝘦 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘵𝘰 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦 𝘵𝘩𝘦𝘴𝘦 𝘦𝘯𝘥-𝘵𝘰-𝘦𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘢𝘤𝘳𝘰𝘴𝘴 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳𝘴. 𝘞𝘩𝘦𝘳𝘦 𝘥𝘰 𝘸𝘦 𝘴𝘦𝘦 𝘭𝘢𝘨? 𝘞𝘩𝘦𝘳𝘦 𝘩𝘢𝘷𝘦 𝘸𝘦 𝘨𝘰𝘵 𝘶𝘯𝘯𝘦𝘤𝘦𝘴𝘴𝘢𝘳𝘺 𝘮𝘢𝘯𝘶𝘢𝘭 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘪𝘦𝘴? 𝘈𝘯𝘥 𝘵𝘩𝘪𝘴 𝘪𝘴 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘰 𝘥𝘦𝘷𝘦𝘭𝘰𝘱 𝘴𝘱𝘦𝘤𝘪𝘧𝘪𝘤 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘤𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘰𝘳. 𝘚𝘰 𝘩𝘢𝘷𝘪𝘯𝘨 𝘢 𝘊𝘦𝘯𝘵𝘳𝘦 𝘧𝘰𝘳 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘰𝘳 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘴 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘰𝘳, 𝘧𝘪𝘯𝘥𝘪𝘯𝘨 𝘵𝘩𝘦𝘴𝘦 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘢𝘭 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘣𝘺 𝘢𝘱𝘱𝘭𝘺𝘪𝘯𝘨 𝘱𝘳𝘰𝘤𝘦𝘴𝘴 𝘮𝘪𝘯𝘪𝘯𝘨. 𝘈𝘯𝘥 𝘙𝘗𝘈 𝘵𝘦𝘤𝘩𝘯𝘪𝘲𝘶𝘦𝘴 𝘵𝘰 𝘨𝘦𝘵 𝘵𝘩𝘪𝘯𝘨𝘴 𝘥𝘰𝘯𝘦 𝘣𝘦𝘵𝘵𝘦𝘳, 𝘧𝘢𝘴𝘵𝘦𝘳, 𝘢𝘯𝘥 𝘮𝘰𝘳𝘦 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘵𝘭𝘺 𝘤𝘢𝘯 𝘣𝘦 𝘢 𝘤𝘳𝘶𝘤𝘪𝘢𝘭 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘰𝘳 𝘳𝘰𝘭𝘦."

Follow this page & YouTube (https://bit.ly/3pI4VYx) for the next parts and more insightful interviews, special bytes, and memes around AITSM [ITSM and AI/Automation (RPA) for ITSM]

𝗟𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄, 𝗪𝗶𝘁𝗵 𝗔𝗜𝗧𝗦𝗠 𝗦𝗵𝗼𝘄!!!



In the next parts (upcoming), she will explain the process frameworks (like ITIL, COBIT and VeriSM) and the state of AI, Virtual Agents and Conversational IT in the SIAM model and what could be the best approach. Don't miss her inspirational and insightful answers to the question asked by our community audience.

09/20/2022

New Episode! "Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer"

Special Interview With Claire Agutter () Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone , having over two decades of rich experience in...

Special Interview With Claire Agutter () Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Directo…