BoxScore

07/11/2021

Creating loyal customers is crucial to any business, but it is a lot easier when you know what your customers are thinking and feeling after each engagement.

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07/07/2021

-- Formative Feedback --⁠
Capable of alteration by growth and development.⁠
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When environments are constantly changing do you ever ask yourself am I changing with it? Formative feedback allows insights into your business landscape in real-time so you never have to wonder or guess. ⁠
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01/23/2020

Check out this piece of feedback! What encouragement is lurking below the surface within your organization? Do you have a mechanism to consistently capture and celebrate the great work your employees are doing? Feedback creates engagement!

02/22/2019

HVAC is a tough industry that relies heavily on return customers. Homesense is an Indianapolis-based provider that excels at customer satisfaction and the culture that Brian Schutt has helped build is a big part of that.

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“Whether we like it or not, the customer expectation of quality service is rising because of all the businesses that are really doing it well. We're seeing more companies promote their values and culture, building a more meaningful experience. That shows up in the balance sheet. The bar is constantly being raised, and when we create a more memorable experience, it benefits both our clients and our team.”

-Brian Schutt, Owner, Homesense Heating and Cooling

More: https://www.boxscoreme.com/blog/2019/2/15/8-strategies-to-improve-customer-service

02/18/2019

We asked eight local business leaders of companies both large and small to share with us their philosophies on customer service.

What do the industries of software, heating and cooling, insurance, painting, and plumbing all have in common? Every one of them must provide an exceptional customer experience in order to remain competitive. We asked eight local business leaders of companies both large and small to share with us th

02/06/2019

Feedback loops are built into every technology and manufacturing process. Why shouldn’t they be part of the human side of business?

01/31/2019

Regardless of industry, size, or budget, feedback is the advantage available to every organization!

01/25/2019

BoxScore's mission is to help people and organizations be their best. BoxScore For Good provides one free subscription to a disadvantaged student or worker for each organization that purchases an annual BoxScore subscription. Try us for free! http://bit.ly/BoxScoreTrial

01/14/2019

Looking back at this past year, we're reminded of memorable events for BoxScore. We launched a partnership with Clover Services Group, attended the AHR Expo, presented at 1 Million Cups Indianapolis & redid our website. We're excited for a new year of opportunities in Indy! -Patrick Burke, Co-Founder

01/08/2019

It's true. Faster feedback will create a happier environment in your workplace. Check out this article via Personnel Today:

https://www.personneltoday.com/hr/regular-employee-feedback-happier-workforce/

01/02/2019

Start your year strong by receiving the feedback needed to grow and strengthen your business. We're here to increase your customer retention by at least 10%!

12/27/2018

This data is alarming. What if there was a way to easily and repeatedly ask athletes if they feel safe? After a medical consultation, individual workout, or other interaction, BoxScore can be used to reach out to athletes and ask two quick and customizable questions:

1) Did the athlete receive the care they required and expected?
2) Did they feel safe during their interaction?

12/19/2018

We exist to help organizations and individuals be the best they can be—today. According to New Voice Media, U.S. companies lose more than $62 billion annually due to poor customer service. Real-time feedback enables real-time results.

12/14/2018

“Robots don’t crave human connection and meaningful work. We do.”

Take a look at Newsweek Magazine's take on our automated future and which businesses are thriving in customer service.

The waitress who knows your coffee order; the dry cleaner who saves your favorite sweater; the bakery you visit every weekend whose manager gives your daughter an extra cookie—those aren’t merely

12/05/2018

“We don’t want to be the best we can be next year. We want to be the best we can be today. BoxScore helps us do just that." -Director of HR, Goodwill of Central & Southern Indiana

Nonprofit Uses Real-Time Data to Improve Performance SITUATION: At Goodwill Industries of Central and Southern Indiana, employees can use an internal hotline to call-in and ask questions. Historically, their Human Resources department had conducted an end-of-year survey to determine the satis

12/03/2018

Join our partner TriMega Purchasing Association in their efforts to support cancer and diabetes research and treatment at City of Hope. Their work is critical in helping find cures to cancer, diabetes, and other life-threatening illnesses.

The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them....

11/27/2018

In a world where we constantly measure everything, understanding human performance continues to elude most organizations. BoxScore is the missing real-time feedback loop for people and organizations who want to be their best. Try it for FREE! http://bit.ly/BoxScoreTrial

11/20/2018

As humans, we instinctively apply two simple standards every time we engage with a service provider or colleague:
1) How well did the task at hand get accomplished?
2) How positive was my interaction with that person?