06/23/2023
Only one person in an in-home sales presentation knows what needs to happen AND in the order in which it needs to happen for the prospect to become a customer. I’ll give you a hint. It’s not the prospect.
But let’s not forget that the prospect also has a job to do. A prospects job is to get the information they want, understand what they think they need to understand, and get a price. It is for these reasons I ask the initial question.
When the prospect does their “job” better than the sales professional the sales presentation becomes all out of whack. And when you’re selling OUT OF your companies proven sales process, what occurs at the end? The presentation ends with those really nasty things we don’t want to hear. “Thanks so much… This is sooo much to think about / We will have to think about it…” On and on it goes.
Serve by helping the prospect understand that YOU UNDERSTAND what their concerns are, what their challenges are, and what they need to better understand. Accomplish this and the presentation will flow in the order in which it needs to end with an excited new customer!
Serving IS Selling… and one can’t be done without the other.