Easy On Hold

01/12/2026

About 70 percent of consumers prefer to make a phone call to solve a problem (customer service). Surprisingly, a report by McKinsey shows this number is about the same for:

Gen X
Millennials
Gen Z

01/06/2026

January is the perfect moment to hit reset with a New Year, New Sound Strategy. Fresh messaging helps callers feel informed, respected, and confident they’re talking to a business that’s ready for 2026.
https://hubs.la/Q03ZFtxz0

12/22/2025

Caller Experience Trends to Watch in 2026
From shorter caller patience to smarter hold-assist features, the rules of on-hold engagement are changing. These trends will directly influence how your business scripts, voices, and updates its on-hold messaging this year.
Find out what’s ahead for 2026—and how to keep your on-hold experience relevant and effective.
https://hubs.la/Q03YTc3b0

12/15/2025

Why Your Brand-New Phone System is Annoying Your Callers

Moving to a cloud VOIP phone system should make life easier — but many platforms limit you to one on-hold file. That means callers hear the exact same audio from the beginning when they're placed on hold.
In one of our newest blogs, we break down why this happens and how Easy On Hold helps you keep your on-hold experience fresh with regularly updated, professionally crafted audio.
https://hubs.la/Q03YbqsL0

12/08/2025

It’s December… and Your Phone System Still Doesn’t Sound Like the Holidays?
At Easy On Hold, we can turn around polished, on-brand updates fast — and our streaming platform ensures they start and stop automatically when the season ends. Finish the year sounding timely, helpful, and perfectly in tune with the holidays.

https://hubs.la/Q03XmJFG0

12/01/2025

Meet Feliz Navidad, our newest Brandi Music channel packed with irresistible Christmas classics sung in Spanish.

11/24/2025

Don’t Wait — Now’s the Time to Get Your Holiday and Year-End Messages Ready
https://hubs.la/Q03VHsn00

11/24/2025

It happens every year — the holidays sneak up faster than anyone expects. If your phone system doesn’t yet reflect the season, now’s the time to act.
https://hubs.la/Q03VHsjL0

11/19/2025

When customers walk into your store, what do they hear? Is it silence, or, perhaps worse, the wrong playlist? Music can break a customer’s experience before it even begins.
https://hubs.la/Q03V0QSf0

Streaming business music transforms retail: centralized control, analytics, AI voice features, and playlists that keep customers engaged and staff motivated.

11/17/2025

“Cruel and Unusual Punishment?” When Bad Hold Music Breaks Trust

A caller recently vented to the Orlando Sentinel that her doctor asked her to call the office, only to place her on hold for too long to "crappy music."
This person did what they were asked — they called back — and instead of a quick, professional confirmation, they were rewarded with frustration and anxiety. That’s not a technology problem. It’s an experience problem.

Every sound a caller hears reflects your brand. If the hold music is harsh, outdated, or irritating, it instantly changes how your business is perceived — even in a simple call to confirm an appointment.

At Easy On Hold, we help businesses turn that risky moment into a reassuring one - not punishment.

11/11/2025

When Vanguard Truck Centers partnered with Easy On Hold, they turned hold time into a marketing moment—and the impact on their callers was impossible to ignore.

In this quick video, you’ll see how a strategically curated on hold experience led to real improvements in caller engagement and satisfaction.

Drive revenue by keeping callers connected. This video shows a case study were we tracked calls. The results are impressive.

11/03/2025

When do you think the best time is to start playing Christmas music? Whenever you're ready we are at https://hubs.la/Q03RqYG60.