02/13/2026
Had a discovery call last week.
"I need a video," they said. "Probably like a one-minute promo thing."
So I asked, "Twelve months from now, if you look back, what would have to happen for you to call this video a success?"
Silence.
It's not a trick question, but most people haven't thought past "I need a video."
That's why I NEVER ask, "What kind of video do you need?" because you have no idea. That's like a doctor asking what prescription you want before they've even examined you.
Video is not a product, it's a tool (I would argue the most powerful business tool in the world) and tools only work when you know what you're trying to fix, build, or improve.
A testimonial video builds trust. A brand story clarifies your value before you ever get on the phone. A process video saves your team from explaining the same thing for the 47th time. A training video cuts onboarding time and keeps you from paying people to repeat themselves. Different tools, different jobs.
So when someone says, "I just need social media content," I usually point them toward a local college kid with an iPhone and a Canva subscription. If we're not talking about goals and outcomes, we're not ready for video.
I can't tell you how many times I've heard, "I tried video once. It didn't work." Same story every time: they hired a video company that made something pretty and "super cool" but had zero strategy behind it. No clear outcome. No plan for where it lives or what it's supposed to do. The plan failed, not the video.
Look, if you just want a video because everyone says you need video, I'm happy to take your money, but you won't be back. Because without strategy behind it, it won't work and you'll blame the video.
I love talking to CMOs and marketing folks about this stuff because (no shade intended) most of you don't really understand how to use video strategically. And why would you? You're focused on branding, messaging, ads, KPIs. You're running the hospital. You're not the doctor.
Let's have a virtual coffee and chat about it. Pick my brain (it's crazy in there! 🤪)