07/18/2025
🎙️ Remarkable World Commentary Episode #32: Interview with Patrick Long, Co-Founder and CEO, Innosearch.ai | Donna J. Jodhan, LLB, ACSP, MBA | July 15, 2025
https://podcasts.apple.com/us/podcast/remarkable-world-commentary-episode-32-interview-with/id1758266235?i=1000717843458
In this engaging episode of Remarkable World Commentary, host Donna J. Jodhan sits down with Patrick Long, co-founder of the accessible-commerce start-up Innosearch, to explore how the company is "shaking up the landscape." Long explains that Innosearch's new strategic alliance embeds the service directly inside the Be My Eyes app, giving blind and low-vision shoppers in the United States, Canada, the United Kingdom and Australia a friction-free portal with 2% cash-back on every purchase. To reach users who prefer the phone, Innosearch has also launched the 24/7 hotline 1-855-SHOP-GPT, and its interface is purposely stripped down so that everyone — from screen-reader power users to newcomers — can search, compare and return products with minimal keystrokes.
The conversation then turns to community partnerships and future innovation. Long unveils a round-up-to-donate checkout option created with the National Federation of the Blind, introduced at the 2025 NFB convention in New Orleans, where shoppers can funnel spare change to support advocacy while NFB members receive a $10 shopping credit. Looking ahead, Innosearch is beta-testing voice-command browsing — using AI and headless browsers so that an entire purchase can be completed hands-free. Long attributes the start-up's rapid, grassroots growth and interest from major tech players to its philosophy of winning "one customer at a time" through continuous user testing led by designers who are blind themselves.
