10/15/2026
Sometimes I just get goosebumpsโฆ. Sometimes tissues are neededโฆ.
Had the pleasure of representing a very nice couple who closed today, relocating from out of state. Every closing is special as I get to be a part of a major move and in some situations, life changing events. This one was hit home a little more, they had an agent helping them that the felt a lack of connection, and representation, they definitely felt they were on the wrong path, so they were recommended to contact me by family that hired me recently to buy a home. They hired me to help them as they needed some quick work while being out of state and selling their home which was already under contract, so of course I was up for the task. Only meeting them briefly one weekend I offered to tour homes on their behalf while doing video and live video calls and to be mindful of their needs and expectations. We found a home that met their needs that had been on the market a while, and when I say a while, like more than 7 months. This is a good thing for buyers if the home is a good home and great location, so we went to work on the negotiating which worked very well in their favor due to the circumstances. We closed today well under the price point of the homes selling in this neighborhood, and a very premium homesite!
The feedback that really gave me the goosebumps was when they said to me โSteve, we have dealt with many Real Estate Agents in past years, and you are the best we have ever hadโ
Itโs not just attention to details, although thatโs important, itโs not just the skill and negotiating competence, although that too is very important, itโs also the fact that they had my undivided attention, the communication was like no other and felt their best interest was being represented and knew that without any doubt, they felt the care and compassion, and felt appreciated. They knew they could reach me for anything at any hour.
This is why I cringe when someone would consider comparing all agents equal based on a % or dollar amount because we are definitely not all equal. And to add to that, their other agent, was said to provide some sort of rebate or credit out of their commission.
This was obviously not as important to my buyers as they were seeking the representation they wanted and that was far more valuable then a credit for not knowing if that representation would have cost them much more than the value of a credit.
THE END