The Happy Customer Channel

The Happy Customer Channel 🎙️ Not your average customer service podcast.

We share real stories, CX insights & tips to help you deliver service that sticks.
đź’› Subscribe & get your FREE Happy Customer Toolkit: https://thehappycustomerchannel.com/

01/07/2026

🎙️ New episode just dropped!
We’re joined by Jose Alvarado, senior leader in vendor outsourcing at the world’s largest home improvement retailer, for a conversation on what truly drives exceptional customer experience.
If CX matters to your business, this is a must-listen.
🎧 Stream now wherever you get your podcasts.

12/29/2025

🎬 The Best of 2025 — Super Cut

25 minutes.
Real conversations.
Lessons that actually stick.

This super cut brings together the most powerful moments from The Happy Customer Channel in 2025—featuring business leaders, entrepreneurs, customer service experts, and a legendary coach.

No shortcuts.
Just honest insights on discipline, resilience, consistency, and service—and what it really takes to succeed in business and in life.

If you’re building something, leading others, or sharpening your craft, this episode is your reminder that success is earned through mindset, commitment, and showing up every day.

Thank you for an incredible 2025.
We’ll see you in 2026.

▶️ Watch the full episode now.

12/19/2025

The episode is now available. Ken Shamrock

Ken Shamrock opens up about growing up in a group home, the realities of the fighting lifestyle, and how those experiences shaped the man—and competitor—he became.

This isn’t just about fighting.
It’s about survival, discipline, and identity.

🎙️ Watch or listen now
Available wherever you get your podcasts.

12/18/2025

Episode is now LIVE. Ken Shamrock

Tune in for moments like this...

🎙️ Full episode out now
Watch or listen wherever you get your podcasts.

12/17/2025

This is the mindset that built a legend. Ken Shamrock

Ken Shamrock breaks down the intensity of Lion’s Den training, discipline, and the resilience required to operate at the highest level.

Powerful stories. Real lessons.

🎙️ Full episode drops tomorrow.
Available wherever you get your podcasts.

12/16/2025

KEN SHAMROCK is in the building. 🥊🔥 Ken Shamrock

“The World’s Most Dangerous Man” — UFC pioneer, WWE/WWF legend, and the mind behind the legendary Lion’s Den — joins the show for a raw, wide-open conversation.

We get into:
• his turbulent childhood + the mindset that forged him
• Japan, early UFC chaos, and the moments that changed MMA
• the jump to WWE/WWF and building trust in the ring
• the Lion’s Den culture, mentors, legacy — and what he’s doing now

🎙️ New episode drops this Thursday.

12/12/2025

🚨 Episode now available.

Jamie Huff shares a deal story every buyer needs to hear: handshake agreement, dinner to celebrate, papers ready… then the seller hits him with, “My family thinks it’s worth more.”

No math. Just emotion.

This is the reality of lower middle-market deals—valuation isn’t always spreadsheets… it’s people, pride, and 30+ years of sweat equity.

Watch the full episode on The Happy Customer Channel and tell me: what’s the bigger deal-killer—price changes, slow diligence, or trust? 👇

12/10/2025

EOS isn’t just a framework—it’s a rhythm. 💡

In this clip, Jamie Huff breaks down two game-changing EOS habits:
đź“Š a future-looking scorecard (so you can see issues before they hit)
🗓️ quarterly conversations (real feedback, real alignment, real accountability)

It’s simple, structured, and it scales teams fast.

🎙️ New episode with Jamie Huff (President, RoomReady) drops this Thursday on The Happy Customer Channel.

Question: which one would move your business faster—weekly scorecards or quarterly reviews? 👇

12/09/2025

Part-time acquisitions lead to full-time failure. đź’Ą

In this week’s episode, Jamie Huff breaks down what it really takes to grow through M&A—how deal flow works, where most buyers get burned, and why acquisition success requires focus, process, and discipline.

🎙️ New episode with Jamie Huff (President, RoomReady) drops this Thursday.

Question for you: if you’re buying a business, what’s the hardest part—finding deals, diligence, or integration?👇

12/05/2025

The Zone of Genius — a powerful concept from “The Big Leap” by Gay Hendricks — reminds us to focus on the work we’re uniquely built to do.
🎙️ Our new podcast episode is now available, and we dive into how operating in your Zone of Genius can transform your results.

Gay Hendricks

12/05/2025

New episode now available wherever you get your podcasts! We sit down with David Wasilewski, former COO/CFO of Spanx, and cover the challenges and opportunities in the consumer products space, his role in different successful businesses, and the evolving landscape of Miami as a business hub.

Watch it here: https://youtu.be/y7wg73NTuI8



SPANX

12/03/2025

When miracles happen in business. New episode drops tomorrow with David Wasilewski, former COO/CFO of Spanx.

SPANX Oprah Winfrey

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8200 NW 33rd Street Suite 100
Miami, FL
33122

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm

Telephone

+13055231262

Website

https://thehappycustomerchannel.com/

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