09/05/2025
READ | One Number for All Emergencies: Unified 911 to Launch Nationwide
Beginning September 11, Filipinos facing emergencies will only need to dial one number: 911.
The Department of the Interior and Local Government (DILG) announced the rollout of Unified 911, a single hotline that replaces more than 30 local emergency numbers. Officials said the reform answers President Ferdinand R. Marcos Jr.’s directive to strengthen family and community safety under Bagong Pilipinas.
For years, the Philippines operated fragmented hotlines, leaving callers unsure whom to reach and causing uneven response times. With Unified 911, every emergency call, whether for police, fire, medical, or disaster response, will now be routed through a single, integrated network linking the Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology, and local governments.
“Unified 911 should not just be a hotline. It is a lifeline,” said DILG Secretary Jonvic Remulla. “Every second matters, every call matters, every life matters. This is government fulfilling its promise that help will always be within reach.”
The service is free, available 24/7, and designed to be language-sensitive so calls in Tagalog, Cebuano, Ilocano, Waray, Tausug, and other Philippine languages can be understood and acted upon. The target response time is five minutes, with call takers trained to reassure callers in crisis with a single assurance: “Help is on the way.”
The DILG emphasized that Unified 911 is more than a technical reform. It reflects the President’s view that public safety is the foundation of stronger communities. By cutting delays and uniting responders, officials said, the hotline is a tangible step toward giving families the confidence that they are safer in their homes, on the streets, and in every barangay.
Unified 911 is the nation’s single number and the government’s single promise that when danger strikes, help will come.