Aquant

04/01/2025

In medical device service, every minute of uptime matters — because behind every machine is a patient who can’t wait.

But our latest benchmark report reveals a critical divide:
🏥 Top-performing service repair teams keep things running smoothly.
⚠️ Bottom performers? They’re facing costly delays and disrupted patient care.

We dug into thousands of real service interactions to uncover:
- What the best teams are doing differently
- Where the biggest gaps are hiding
- And how your org stacks up

If you’re looking to cut costs, boost efficiency, and deliver better care — this is your roadmap.

📥 Download the report — link in comments!

03/14/2025

🚨 Service pros, this one’s for you! 🚨

We’re unveiling the latest and greatest version of Aquant AI for Service Professionals—and you’re invited to an exclusive customer session to see it in action! 👀✨

📅 March 19 | 11 AM ET
🎤Speakers: granot and burge

Service challenges are more complex than ever—rising skill gaps, inefficient troubleshooting, and the pressure to make faster, more accurate decisions. Aquant AI goes beyond just providing answers—it understands technician intent, guides troubleshooting, and continuously learns from real-world service data to deliver expert-level insights exactly when you need them.

Don’t miss this! Register now: https://hubs.la/Q03bT_JY0

Join our exclusive webinar on March 19 to discover the next generation of Aquant AI.

03/12/2025

Smarter service starts here. 💡 Take a look inside Aquant’s AI platform — the key to unlocking expert-level decision-making, no matter who’s on your team.

Request a personalized demo here: https://hubs.la/Q039Y5CP0

01/14/2025

🏆 We are thrilled to announce that Aquant has been named a finalist in the Tech Innovation CUBEd Awards!

It is an honor to be recognized in the Most Innovative AI Product category. Thank you to SiliconANGLE & theCUBE for this recognition.

https://hubs.la/Q032nlkl0

10/24/2024

Thrilled to see Aquant's Employee Burnout Prediction Model featured among the most innovative HR tech solutions in HR Executive's latest roundup! Check it out here: https://hubs.ly/Q02VGLJp0

The article also highlights new research on an emerging opportunity gap between rural and urban workers. While urban areas are increasingly focused on skills training, AI adoption, and remote work opportunities, rural communities are being left behind in this digital transformation.

Service leaders, are you noticing differences in career advancement opportunities between your rural and urban-based workforces? Do your rural employees feel overlooked in the digital workplace shift? Share your experiences below!

The digital workplace divide hits rural areas hard. Workers face triple the technology barriers and double the broadband access problems.

10/16/2024

CIOs today face increasingly complex challenges, from developing effective AI strategies and enhancing data analytics to combating cybersecurity threats and attracting top talent. According to the latest Gartner CIO Report, these pain points are expected to extend well into 2025.

The pressure is on to not only leverage technology but to showcase its true business value. At Aquant we understand the critical role CIOs play in driving business outcomes. That’s why we’re committed to helping you build actionable strategies, improve IT efficiency, and empower your teams to succeed in a rapidly changing environment.

Gartner's report highlights the top CIO challenges according to over 12k CIOs. Check out a summary of the challenges here: https://hubs.la/Q02T4sGY0

And get in touch to learn how we can help you through these challenges as you navigate your AI strategy: https://hubs.la/Q02T4r1Z0

09/25/2024

We’re proud to partner with industry leaders who value collaboration and dedication as much as we do.

Shoutout to great customers like Wallace Mahaffy! Checkout Terex's customer testimonial here: https://hubs.la/Q02QC0ld0

09/24/2024

🚨 Did you know that 30% of service solutions aren't found in service manuals? Instead, it's veteran experts who hold the keys to solving these issues.

But the real challenge? The retirement crisis. In a recent Forbes article published by Adrian Swinscoe, Aquant CEO and Co-Founder Shahar noted that seasoned workers are leaving at an alarming rate, making it difficult to replace their expertise and train junior talent fast enough to meet customer demands.

Service leaders, what steps are you taking to mitigate this knowledge gap and address the retirement wave in your industry? Keep reading to learn what leading companies are doing to address this: https://hubs.la/Q02QPl370

09/23/2024

We analyzed data from 100 companies to uncover the financial impact of the Shift Left approach in service—and found that top performers are saving over $4M annually by adopting this strategy.

Discover how small changes can lead to big savings—misdiagnosed issues can cost up to 9x more than a single visit!

Remote solutions, personalized AI, and Shift Left strategies are revolutionizing service models. In our eBook, see how one medical device company saved millions in just two years with this approach. Download now for practical tips to optimize your service operations! https://hubs.la/Q02QBs7Z0

09/05/2024

The Crowdstrike issue this summer serves as a learning lesson for tech developers by highlighting the importance of rigorous quality assurance (QA) processes. In this IT Business article, Aquant's President Assaf shared some tips and best practices AI developers and their customers should review before deploying updates. Check it out here: https://hubs.la/Q02N9xxj0

AI Cybersecurity Lead Story Quality Control Quality Assurance in AI Development: Lessons from the CrowdStrike IT Outage By Assaf Melochna, President and Co-Founder of Aquant The recent global software outage caused by a faulty update from CrowdStrike disrupted several critical sectors, highlighting....

09/03/2024

Service teams in the manufacturing industry face unique challenges that demand precision, context, and deep understanding.

From navigating messy data and deciphering nuanced service issues to leveraging expert knowledge and adapting to constant change—every factor matters when adopting AI.

Aquant’s latest eBook, “6 Key Considerations When Adopting AI for Service,” guides you through these critical factors and highlights the key differentiators of personalized AI vs generic AI, ensuring your AI approach meets the high stakes of your industry.

Discover how to build a resilient AI foundation that drives faster time to value without breaking the bank. Download now to get started!

Navigate AI adoption with ease! Our guide reveals 6 must-know strategies for service leaders. Download now!

08/27/2024

In 1991, Chris Argyris published "Teaching Smart People How to Learn" in Harvard Business Review, arguing how smart people often resist learning because they're not used to being wrong and resist feedback. Argyris introduced double-loop learning, where one must question their assumptions to truly change.

Today, this insight is crucial as we face AI's complexities. Professionals may resist AI, believing their expertise surpasses it. As leaders, we must address this defensiveness and learn to collaborate with AI effectively. Assaf Melochna shared his thoughts on this blog —what’s your take? https://hubs.la/Q02MBh9N0

In 1991, Chris Argyris’s seminal article “Teaching Smart People How to Learn“, originally published in Harvard Business Review, explores the challenges that highly intelligent and successful professionals often face when it comes to learning. Argyris argues that smart people, particularly thos...

08/22/2024

Had a blast last week bopping around Epcot with our team and our lovely customers. Buttigieg, Kettani, Gonzalez, Tamara Janoscik, Stafford, Tim Burge, Brett Julian

If you were at the Worldwide Business Research (WBR) Field Service conference in Orlando last week and didn't get a chance to connect, feel free to reach out here: https://hubs.la/Q02Lz7M10

08/20/2024

Is Personalized AI The Key to Achieving AGI? Aquant's President Assaf Melochna thinks so.

In the last decade or so, the world of AI has been on a path towards achieving superhuman intelligence. Personalized AI models, which have starting to emerge over the last year, are designed from the ground up to tackle the complexities of specific tasks and situations, offering a solid foundation for developing superhuman intelligence. Read Assaf's full take on the topic here:

The integration of super-scaled RL with LLMs, provides a clear pathway to achieving superhuman intelligence. As a result, AI models will become more personalized and less generic. We call this, “Personalized AI”.

08/19/2024

Shahar Chen, the CEO and Co-Founder of Aquant joins IMD | Industrial Machinery Digest, a must-listen podcast for anyone involved in the manufacturing industry. He discusses how AI is transforming the service sector across manufacturers and how a personalized AI Co-Pilot platform helps manufacturers provide better service to their customers and improve equipment uptime.

He also shares top findings from the 2024 Aquant Industrial Machinery Benchmark report. Take 20 mins to listen here:

Episode · IMD Industry Insights · Shahar Chen, the CEO and Co-Founder of Aquant, discusses how AI is transforming the service industry. Aquant provides a personalized AI Co-Pilot platform for service organizations, helping them provide better service to their customers. The company leverages AI to...

08/13/2024

🎲 Calling all FSO attendees! 🎲 Drop by our workshop today at 1:45pm for a quick board game! We'll be showcasing our new game that's sure to bring some friendly competition to your day.

Do you have what it takes to conquer chaos, cut costs, and keep customers smiling? Welcome to the ultimate test of skill, strategy, and nerve—Escalation!

In this dynamic, hands-on game, you’ll experience firsthand the importance of equipping your technicians with the right tools, knowledge, and context. Come join us for a good time! See you there! 😀🎉👏🏼🎲📦🔜

08/12/2024

Waiting for a technician to fix equipment is frustrating and costly. Digital tools now enable remote connectivity, transforming B2B service delivery.

With an aging workforce and rising technician wages, leading companies are leveraging remote assistance. The pandemic accelerated digital interactions, raising customer expectations.

A unified equipment life cycle strategy integrates digital, IT, product, and service functions to reduce on-site servicing and increase capacity. Consulting firm McKinsey highlights the key steps to transform field operations. Check it out here: https://hubs.la/Q02KNPWW0

Let’s lead the charge in reimagining field operations. Get in touch here: https://hubs.la/Q02KNTPZ0! 💡🌟

Companies that embrace remote services can enhance their capacity to service equipment and increase their right to win as the true owners of equipment and operational insights.