This page summarizes the data we collect from the UserGuiding website (“site”) or software application, including API (“app”) and how we help ensure excellent privacy standards. When you use our site or app you agree to the data practices as per this policy. Overview
Our approach to data security and privacy includes but is not limited to:
Fully complies with the EU General Data Protection Regula
tion (“GDPR”). State-of-the-art platform security. Encrypts all customer and end-user data. Uses best-in-class cloud vendors with excellent security standards. Kinds of Data We Collect
UserGuiding collects data about customers and processes data on behalf of customers, about their end users. UserGuiding does not sell any data to third-parties, and makes clear it’s responsibilities as a Data Controller and Data Processor under the GDPR. Customer Data
Since UserGuiding is a B2B SaaS, we never target end users or customers as a potential subscriber. When we say “customer” or “user”, we mean someone working for a startup, corporate company or any kind of organization looking for a business solution like UserGuiding. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Name
Company Name
E-mail Address
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us via email at [email protected]. UserGuiding may also collects email addresses when someone subscribes to our blog, and we fulfil this request by sending product updates and relevant content. UserGuiding does not store financial data about customers (e.g., credit card information), choosing instead to employ a dedicated payments processor. UserGuiding is GDPR compliant and offers customers their individual rights to access, delete and modify their data etc.
