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U.S. Bank's hybrid branch model prioritizes in-person services that are more complex and effective in building customers' trust.
U.S. Bank has made a series of overhauls to branches to reposition physical banking as digital channels eat away at its usage.
The younger demographic is placing its hopes in open banking to better inform lenders of borrowers' finances.
The UK's under-35s are 21% more likely to want to share bank data to access loans than in May 2020, per a Credit Kudos report.
PayPal's cryptocurrency business and buy now, pay later solution helped it pull off record performance in Q1.
PayPal delivered record volume and added more than 14 million accounts in the period, and is now setting its sights on developing a super app.
The power dynamics in the payments industry are changing as businesses and consumers shift dollars from cash and checks to digital payment methods.
Insider Intelligence takes a look at the biggest trends driving short- and long-term growth and shaping the future of the payments industry.
Bitcoin trading partnerships will help to level the playing field between small incumbent banks and challengers.
Banking tech provider FIS and crypto custodian NYDIG are teaming up with smaller incumbents to offer Bitcoin trading.
In this downloadable PDF, Insider Intelligence details the companies making the biggest impact on the Internet of Things.
In The IoT 101 Report, Insider Intelligence outlines the basics of the Internet of Things and what this next wave of technology means for consumers, governments, and businesses.
Andreessen Horowitz, much like other funds, is ramping up crypto investments in a bid to ride the sector's recent tailwind.
Andreessen Horowitz follows its peers in doubling down on the crypto sector, suggesting global blockchain funding will reach a new record this year.
Zelle benefited from its integrations with banks—as well as a surge in P2P payments.
Zelle posted impressive transaction volume and value growth—and targeting small businesses may be key in helping maintain that momentum going forward.
The prevalence of smart speakers is changing how companies in a range of spaces — media, e-commerce, banking, and more — interact with consumers.
This report examines the evolving smart speaker market while breaking down top use cases and reasons why they are or aren't resonating with consumers.
Virgin Money is among several UK banks tackling the issue of retaining SMB customers beyond the pandemic.
Virgin Money's latest fintech team-up demonstrates a focus on pivoting to post-pandemic customer retention.
As social media influencers become more plentiful and proven, brand dollars have flooded into the space.
Insider Intelligence explores the influencer marketing industry, how it is maturing, and how brands can effectively navigate a changing and expanding market.
Wealthsimple has tripled its valuation since its October 2020 raise following a reprioritization of its domestic market.
WealthSimple has tripled its valuation thanks to the success of its retail trading and new crypto and P2P money transfer products.
![[REPORT PREVIEW] Insider Intelligence ranks the UK’s top neobanks according to their in-demand mobile features.](https://external.fybz2-2.fna.fbcdn.net/safe_image.php?d=AQEnriW5X9lh5nLH&url=https%3A%2F%2Fs3.amazonaws.com%2Fprod-cust-photo-posts-jfaikqealaka%2F5d77b1d6-7988-5338-4547-c12f32ee718b.jpg&ccb=3-5&_nc_hash=AQEGathc_9aa9WSl)
[REPORT PREVIEW] Insider Intelligence ranks the UK’s top neobanks according to their in-demand mobile features.
Our inaugural UK Neobank Competitive Edge Study puts a spotlight on digital-only banks’ key mobile features, a crucial element of their explosive rise. Leveraging data from our own survey of 1,100 mobile banking users, our analysts ranked 39 innovative mobile banking features based on value. We th...
Accelerators are programs in which an incumbent company offers its expertise and guidance to startups, to help the startups develop their product as well as build their company overall.
This report highlights three accelerators from Wells Fargo, Barclays, and Citi that have successfully run their programs over a number of years.
Wealthsimple's growth comes as it delves into the neobanking space in Canada—while facing powerful entrenched incumbents.
Wealthsimple surpassed the 2 million user mark in its home country, up from around 1.5 million when it last reported the figure in October.
Auto insurance customers shopped around more than ever before, but incumbents got the biggest tailwind.
Auto insurance customers shopped around more than ever amid the pandemic, causing a 3% increase in their migration to the five biggest US insurers.
Card issuers and networks also stand to reap the benefits of increased consumer spending.
Fresh data reveals economic recovery, and the resurgence in foot traffic and consumer spending appetite spells good news for retailers.
As digital channels become a more critical part of the overall banking journey, banks' design teams need to strategize on how best to create user experiences that resonate with their customers.
This report looks at winning UX design strategies employed by leading banks to reveal how other FIs can best capture the UX opportunity.
Drones represent a massive opportunity for consumers and businesses, as we expect the global market to reach $63.6 billion by 2025.
In The Drones 101 Report, Insider Intelligence forecasts the future of the drone market and how high it can fly. This exclusive report can be yours for FREE today.
Fortú's initial customer acquisition strategy is focused squarely on underserved US Latinos.
Fortú is looking to win loyal customers by targeting a large underserved market, which may be a starting point for attracting US Latinos more broadly.
Find out where US healthcare leaders think telehealth will have the most staying power.
In the Telehealth Startups to Watch, Insider Intelligence details five companies working to address consumers' growing virtual care needs.
As big tech companies like Google dive into banking, it jeopardizes the value proposition of digital-only banks like Chime and Varo.
Google's new features include options for finding deals at Target and monitoring spending to anchor Google Pay more deeply into users' lives.
The pandemic was a tailwind for Amazon's online retail business as consumers flocked to ecommerce, and its recent initiatives should help it ride the growth wave.
Amazon turned in another impressive quarter and is poised to maintain that growth trajectory as it works to strengthen its delivery capabilities.
DTx delivers evidence-based therapies via software, like mobile health apps, that replace or complement the existing treatment of a disease.
Insider Intelligence explores the drivers lighting a fire under the DTx market and unpacks the ways vendors reach their intended audiences.
ICYMI: Brex has been growing its business over the past year, and a new product announcement will further boost its financials.
Brex's premium offering is a one-stop shop for small businesses' financial needs—boosting its value proposition and diversifying its revenue streams.
ICYMI: Revolut's co-founder and CEO said it'll return to the Canadian market once it has "more resources" at its disposal.
Revolut plans to return to Canada next year—the decision comes a month after it opted to withdraw from the Canadian market.
ICYMI: PayPal's in-store push may be well timed as it comes on the heels of a strong performance in 2020 and changing consumer payment habits.
Fiserv clients can now accept PayPal and Venmo QR code payments in-person as PayPal bolsters its in-store payments acceptance network.
Our latest study includes two new categories of features: Alerts and Customer Service.
The second annual edition of The UK Mobile Banking Competitive Edge Report examines which UK banks lead in offering the mobile features customers value most. Simply enter your information to learn more about Insider Intelligence Banking research and The UK Mobile Banking Competitive Edge report.
ICYMI: Amex updated its offerings at the onset of the pandemic to reflect evolving purchasing habits.
American Express reported volume recovery in its goods and services and travel and entertainment sectors in Q1.
Lloyds Bank and Starling Bank both achieved success in 2020 despite following different strategies for incentives.
Lloyds and Starling placed first and second, respectively, in receiving UK current account switchers during Q4 2020.
The Digital Trust Report evaluates and ranks major social networks across five different pillars: Security, Legitimacy, Community, Ad Experience, and Ad Relevance. Download a preview today!
Our fourth annual Digital Trust Report evaluates consumer perception of nine major social networks – Facebook, Instagram, LinkedIn, Pinterest, Reddit, Snapchat, TikTok, Twitter, and YouTube – across five different pillars: Security, Legitimacy, Community, Ad Experience, and Ad Relevance.
In a crowded US robo-advisory market, Wealthfront's new offerings should help it stand out and grow its assets under management.
Wealthfront is enabling users to customize portfolios from a selection of exchange-traded funds and socially responsible investing options.
Mastercard's recovery comes as vaccine distribution helps economies improve and parts of the world return to some sort of normalcy.
Mastercard's Q1 earnings show volume recovery, and it's working on expanding its overall business to set itself up for further growth.
By helping SMBs survive the pandemic, point-of-sale solution providers will preserve their client bases and strengthen their appeal to prospective customers.
Explore the difficulties SMBs are facing during the pandemic and opportunities POS providers have in helping firms address those pain points.
Big banks made customer satisfaction gains as digital channel adoption soared during the pandemic—but smaller peers can fight back by upping their technology game.
A new survey from J.D. Power found that large US banks have nearly eliminated their customer satisfaction gap compared with smaller competitors.
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It's a fascinating time for fintech. - What was once a disruptive force in the financial world has become standard practice for many industry leaders. - Fintech industry funding has already reached new highs globally in 2018, with overall funding hitting $32.6 billion at the end of Q3. - Some new regions, including South America and Africa, are emerging on the scene. And some fintech companies, including a number of insurtechs, have dipped into new markets to escape heightened competition. - Now that fintech has become mainstream, the next focus is on the rising stars in the industry. Learn more in our list of 10 Up and Coming Fintechs for 2019 [link in bio].
Digital transformation has arrived. Not a single industry is safe from the unstoppable wave of digitization. And in 2019, there will be even more transformative developments affecting out businesses, careers and lives. - Learn more in our “40 Big Tech Predictions for 2019” across Apps and Platforms, Digital Media, Payments, IoT, E-Commerce, Fintech, Transportation & Logistics, and Digital Health [link in bio].
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