Unlocking digital opportunities with the world’s most trusted forecasts, analysis, and benchmarks.
Operating as usual
Challenger banks in the US and UK need to invest more in compliance and avoid breaking things as they move fast and try to maintain their growth.
The Consumer Financial Protection Bureau (CFPB) has plans to exercise greater oversight of fintechs under a dormant legal provision.
Zelle had 27.9 million US users in 2018, and that figure is expected to hit 61.6 million this year.
US Sens. Elizabeth Warren and Robert Menendez sent a letter to Early Warning Services regarding how it's handling fraud on Zelle.
Our Digital Trust Benchmark Report evaluates and ranks major social networks across five different pillars of digital trust: Security, Legitimacy, Community, Ad Relevance, and Ad Experience. Download a preview today!
In our Digital Trust Benchmark Report, we analyze the data from our fifth annual “US Digital Trust Survey" to evaluate how US social media users feel about nine major social media platforms—Facebook, Instagram, LinkedIn, Pinterest, Reddit, Snapchat, TikTok, Twitter, and YouTube—and reveal the ...
Assets under management of North American wealth managers is expected to increase to $73.3 trillion by 2025, up 26.4% from 2020.
The wealth management ecosystem has undergone a digital transformation driven by the pandemic. Learn how fintech wealth managers are challenging the status quo.
Challenger banks must strike a balance between reducing barriers to entry for customers while minimizing the risk of crime through robust controls.
In their haste to increase access to financial products, challenger banks are ignoring sound risk management practices and assessment metrics.
The company is well positioned to capture a larger share of the financial services market thanks to its vast user base and strong brand loyalty.
Apple appears to have switched Apple Cash over from Discover to Visa and enhanced fraud prevention features for Apple Pay.
As customers engage with their finances more meaningfully, banks can translate this increased engagement into more revenue.
This report explores what defines the cutting edge of PFM today, and what banks can learn from innovative providers to boost their own offerings.
In this exclusive PDF, we break down 4 trends gaining steam in the retail industry.
Retailers have begun to embrace new opportunities and cater to consumer demands that have gained momentum since the start of the pandemic. A New Era in Retail and Ecommerce Is Emerging explores several developments that have kicked into high gear over the past 18 months.
In rural areas, high levels of financial needs often intersect with less access to banks, harming rural consumers.
Rural Americans depend more on physical bank branches and smaller banks and have less access to online banking options.
In this exclusive report preview, find out which of the US’ top ten banks scored highest in our second annual Banking Digital Trust survey.
Our second annual Banking Digital Trust survey polled digital banking users of the 10 largest US banks on which factors across six key dimensions—Security, Privacy, Reputation, Reliability, Ease of Use, and Feature Breadth—most influence their level of trust in their banks’ digital channels. W...
Spending by small businesses increased by 30% annually—proving that Amex's recent investments in this demographic are shaping into a success.
After a strong Q1 driven by travel, younger cardholders, and SMBs, Amex is continuing to push the envelope to increase business.
Bankers are worried about their ability to offer high-quality omnichannel and personalized experiences to their clients.
A survey finds bank executives aren't confident they can satisfy customers who are used to hyper-personalized, frictionless experiences.
Insider Intelligence estimates that US shoppers spent $72.46 billion via click-and-collect in 2020, accounting for 9.1% of all ecommerce sales.
The click-and-collect method for online shopping boomed in the US driven by the pandemic. Learn which major multichannel retailers are leading this trend.
Since everything we possess or do is digital or can be represented digitally, financial data sets also can be captured as and traded as collateral.
A UK specialty lender is willing to adjust its rates in exchange for transactional-level information on applicants' income and spending data.
To help you stay ahead in 2022, we’ve compiled three trends in the advertising industry to keep your eye on.
These are boom times for digital advertising. While the pandemic decimated the economy, the job market, and consumer confidence, it seems to have done little to quash a bonanza in digital ad spending. We forecast the US digital ad market will reach $239.89 billion this year, up 13.6% from 2021.
WhatsApp must partner with multiple local companies before Brazil's central bank will approve its C2B payments.
Meta's plans to let users send money to businesses via WhatsApp in Brazil have reportedly run into problems.
Extended reality technologies, including virtual reality, augmented reality, and mixed reality are still in the early phases of adoption, but they are evolving quickly.
Though VR and AR are different technologies growing at different rates, the pandemic appears to have galvanized the market for both.
Critical as it is, customer experience wouldn't offer competitive differentiation if every brand was successful at delivering strong CX—and sometimes companies can get in their own way.
Many organizations are structured in a product- or channel-centric way, hampering their ability to easily reorganize to foster good CX.
USAA was one of the first banks to offer mobile check deposit and was an early user of app-based intelligent assistants.
Understanding the goals and everyday needs of its niche audience have helped USAA tailor a highly personalized customer experience.
Almost one-third (30%) of crypto owners said they had bought something online with their digital assets in the last month.
US crypto owners are increasingly using their digital holdings to make purchases online and in-store.
Accelerators are programs in which an incumbent company offers its expertise and guidance to startups, to help the startups develop their product as well as build their company overall.
This report highlights three accelerators from Wells Fargo, Barclays, and Citi that have successfully run their programs over a number of years.
The pandemic and changing consumer preferences have fundamentally altered the payments & commerce ecosystem, and retailers and brands will need to adapt to retain fickle consumers.
The pandemic and changing consumer preferences have fundamentally altered the payments & commerce ecosystem, and retailers and brands will need to adapt to retain fickle consumers. The companies that continue to digitize the shopping journey, while promoting sustainability and reducing friction, wil...
While many organizations are making progress in delivering strong CX, more are struggling to consistently deliver the best possible experience.
In “4 Impediments to CX Excellence,” Insider Intelligence details the obstacles to implementing a powerful customer experience and how they can be overcome.
That includes the addition of 25 "mini-CEOs" who will lead their shares of the bank's 50,0000 technologists "like heads of startups."
A reorganization along product lines with 25 "mini-CEOs" is central to the banking giant's strategy for sparking customer-centric innovation.
Synchrony's purchase volume increased 17% annually to $40.5 billion—more than double the 8% growth in Q1 2021.
Synchrony's Q1 growth sets it up for a strong year as it leans into drivers like digital purchasing and health and wellness products.
Tech-savvy legacy firms can fend off the encroaching threat of fintechs by moving into the BaaS space to share their data and infrastructure.
Banking as a Service (BaaS) technology allows tech companies to build on existing bank infrastructure. See how it works and why the industry is growing fast in 2022.
Though fintechs offer bank-like services, they operate under less stringent regulations—which has increased risk in other parts of the financial system.
International Monetary Fund (IMF) urged more regulation of fintechs, saying that they're introducing systemic risks.
On Earth Day, April 22, lululemon athletica will expand its Like New trade-in and resale program nationwide.
Social determinants of health are non-medical, economic and environmental conditions that both directly and indirectly impact one's health, like access to transportation and nutritious food.
Social determinants of health (SDOH) has been influencing healthcare organizations to connect patients with proper resources, but how does tech play into this?
Find out which social media platforms are the most popular for influencer marketing.
In 'The State of the Creator Economy,' we detail the latest trends in the creator economy, including monetization strategies, popular social platforms, and recent growth.
Nonbanks and alternative lending companies now own a larger share of home mortgages than banks. While fighting to maintain their continually diminishing market share, banks can ill-afford to suffer reputational hits.
Wells Fargo said that it will offer a refinancing program for the minority homeowners whose mortgages it currently services
Amazon is adding a 5% fuel and inflation surcharge for sellers who use its fulfillment services, following in the footsteps of companies like Uber, FedEx, and Instacart.
Amazon is adding a 5% fuel and inflation surcharge for sellers who use its fulfillment services—a measure that is guaranteed to annoy sellers.
The emergence of new digital distribution models for financial solutions has armed service providers with the tools to offer their clients financial services.
The emergence of digital distribution models for financial solutions has armed service providers with tools to offer their clients financial services.
In this exclusive PDF, Insider Intelligence provides a framework for brands to determine the social commerce strategies most likely to work for them.
In “Building an Effective Social Commerce Strategy,” Insider Intelligence provides a framework for brands to determine the social commerce strategies most likely to work for them.
The sentencing occurred against the backdrop of widespread concern that Russia could use crypto to minimize the impact of sanctions.
An Ethereum developer was sentenced to more than five years in prison and fined $100,000 for helping North Korea use cryptos to evade US sanctions.
1 Liberty Street
New York, NY
10006
Be the first to know and let us send you an email when Insider Intelligence posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.
Send a message to Insider Intelligence:
Bungalow Media + Entertainment
115 Broadway
America Magazine - The Jesuit Review
1212 Avenue of the Americas
WCBS-FM 101.1 - New York's Greatest Hits
345 Hudson Street