12/04/2025
U.S. airlines have been going all-in on premium travel this year, adding more perks for top-tier flyers, expanding premium seating, and launching premium credit cards.
United Airlines is no exception, with plans to roll out new premium cabins on its 787 Dreamliners for international flights. But that doesn’t mean it wants to alienate its economy passengers, according to one executive.
“We’re not going to let that happen, because those are the majority of our customers,” said United Chief Customer Officer and Senior Vice President of Airport Operations David Kinzelman. “We can’t be profitable running an empty plane with a full first class.”
U.S. airlines are going all in on premium travel this year, but a United exec said it can't alienate economy passengers.