Clear Communication Institute, Inc.

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Clear Communication Institute, Inc.

www.drpattymalone.com Most organizational problems can be traced directly to breakdowns in communication. Patty has three degrees in communication:
• Ph.D.

Dr. Patty Malone is committed to helping organizations achieve powerful results by developing successful working relationships through clear productive communication. Patty’s love of communication began with her first career as a TV News Anchor where she learned the importance of communicating clearly and powerfully. Her primary focus is on helping organizations achieve their goals by overcoming d

ysfunctional communication. She specializes in helping people avoid miscommunications, work effectively with other departments, up and down the hierarchical levels, and across generations. Patty is currently an Assistant Professor at California State University Fullerton teaching courses in all areas of organizational communication. She is also a certified corporate trainer for a premiere international training firm facilitating workshop and training sessions in conflict resolution, effectively dealing with organizational change, and creating powerful business presentations. She works with a variety of industries that primarily include engineers and IT. She is also a speaker and frequent TV News and talk show guest. in Communication Studies from the University of Texas at Austin
• Master of Science in Speech Communication from the University of Southern Mississippi in Hattiesburg
• Bachelor of Arts in Speech Communication from California State University Sacramento
Previously, she worked as the lead Television News Anchor for weeknight newscasts in California and Nevada, in Public Affairs for General Dynamics, and as a Sales Director for Mary Kay Cosmetics (Number 1 recruiter in her national area). She has won numerous awards for her news, sales, corporate, and academic achievements.

01/28/2018

Join me on Thursday, Feb. 1st 11am PT / 2pm ET
for my FREE Teleseminar:

Turn Destructive Conflict into Cooperation

Is conflict interfering with employee job satisfaction, slowing down production, and making the workplace environment unpleasant? Are people arguing, having personality clashes, or are some employees just difficult to work with? Conflict is contagious and can have a powerful negative impact on a company's productivity, profitability, and public image.

This teleseminar shows you what steps to take to defuse conflict before it gets out of hand and how to turn destructive conflict into constructive conflict, which strengthens relationships instead of alienating people. Ultimately it will show you some simple techniques to help improve communication in the working environment, which impacts productivity and profitability and will have a powerful impact on your teams and employees. You don't want to miss this!

After participating in this teleseminar, you will know how to:

✴︎ Implement processes to communicate effectively with challenging employees and explosive situations
✴︎ Change destructive conflict into constructive conflict
✴︎ Transform communication during conflict and shift relationships as a result
✴︎ Strengthen relationships and build trust even under difficult circumstances

Register right now to ensure you get a spot on the call and have access to the call recording as well! I will also have a special bonus gift for those who join me on the call.

I look forward to "seeing" you there!

Turn Destructive Conflict Into Cooperation Thursday, February 1, 2018 11:00 AM (Pacific Time) Sign up now for this LIVE Webinar with Dr. Patty Malone Is conflict interfering with employee job satisfaction, slowing down

07/07/2017

#8 is a must!

While organizational change requires more than 10 tips, here are 10 key things to keep in mind when planning, announcing, implementing, and communicating a change...

07/06/2017

Have you ever been confused when listening to someone, because you didn't understand what they were saying? I have a smart tip that will ensure you aren't the one people don't understand. I recently attended an Entrepreneurs Summit where a number of people were presenting their business plans to a panel of angel investors and competing for a large cash prize. One man began speaking with a lot of passion and enthusiasm, which quickly captured my attention. Shortly I realized I had no idea what he was talking about. He was using a lot of technical, complex, ambiguous jargon. About the same time, one of the angel investors said, "Excuse me sir, I'm going to have to stop you right there." The investor turned to the audience of a couple of hundred people and said "How many of you understand what he is talking about?" Only 3 people raised their hands. None of us could follow him, despite his excitement. He did not win the money. You need to talk to the level of your audience, especially when you have complex technical information and you need to use simplified terms everyone can understand, whether you are talking to one person or 100.

www.drpattymalone.com

Dr. Patty Malone, Communication Speaker, Corporate Trainer & Professor of http://DrPattyMalone.com, shares a smart tip about the importance of simplifying co...

07/04/2017

Have you ever had to deliver bad news to your employee or team members? It certainly is a difficult task. These 10 tips will help make a difficult task a little easier.

This article is by Robert Bies, a professor of management at Georgetown University's McDonough School of Business. Moses with the tablets of the Ten Commandments, painting by Rembrandt (1659) (Photo credit: Wikipedia) I have spent more than 20 years researching how managers deliver bad news, and a f...

07/01/2017

Breaking through the noise to create credibility, believability, and trust in today's requires authenticity, compassion, integrity, and intention.

In an era of distrust, that builds is elevated communication. These practices lift understanding, create aligned purpose, improve relationships, and enable and differences. Here are 15 elevated communication practices that increase trust-building:

Breaking Through the Noise with Elevated Communication

06/30/2017

When it comes to persuasive communication, if you wander, you are lost. Too often, presentations fail to deliver results because they don't follow a clear path to a concrete call to action.

When it comes to persuasive communication, if you wander, you are lost. Too often, presentations fail to deliver results because they don't follow a clear path to a concrete call to action. 1. Know what you want Before thinking about content, it is vital to know what outcome you want from your [...]

06/29/2017

How long does it take to make a first impression? 7 seconds! You need to make the most of that 7 seconds, and I have a smart tip that will show you how! To make a great first impression, first check your appearance - make sure you are dressed appropriately to the situation. It is always better to err on the side of being too dressy rather than not dressed up enough. Don't overdo perfume - people may be allergic to it. Watch the jewelry - avoid dangly, clangy jewelry. Next, make good eye contact. Look directly into their eyes and connect with them. Smile, be friendly, warm, open, and approachable, somebody they want to know. Give a good, firm, professional handshake - not a bone crusher or a limp fish or grabbing 3 fingers. Finally, be yourself. Let the best authentic you shine through. You only have one chance to make a first impression. Make it a great one!

www.drpattymalone.com

Dr. Patty Malone, Communication Speaker, Corporate Trainer & Professor of http://DrPattyMalone.com, shares a smart tip about how to create a great first impr...

06/28/2017

After most difficult conversations, we generally feel like: “Phew! Glad that’s over. I never want to have to have that conversation again.” But, it’s actually really important to be able to follow up after a tough conversation. The question is: how?

What to say and do to make things less awkward.

06/27/2017

Communication is a life force. If employees know where they stand in the workplace, and they feel comfortable in that environment, they will be motivated to do good work. Solid communication skills are not just good for the life of the company, but they help you understand how everything is going within the company. It gives you some real-world “data,” so to speak.

Anyone involved in management - whether it's for a large or small company - knows well the relational complexities involved.

06/24/2017

Great article on the importance of stopping to listen and tune in to whether or not we are being understood, and are understanding during communication.

There's too much digital noise, too many tweets and not enough tweet receivers. It's like we've handed a megaphone to every speaker and told them--don't bother waiting to see if anyone understands you, just talk louder and more frequently. Use all caps if you have to! Don't worry about whether anyone is listening to you or understands you.Turn everything you say and type into clickbait. Lure in the listener and go for the strike.

What works better?

Try waiting.

Try listening.

Try interpreting.

You might be surprised when people understand you.

Speaking with a twisted tongue? Look for some cues that there's a working feedback loop.

06/23/2017

If you want to be a respected , a revered , and a followed , you need to understand the four tenets of equity. Once you do, you’ll know better how to dynamically to get to the root of the problem, manage the situation and ensure a fair .

If you want to be a respected boss, a revered manager and a followed leader, you need to understand the four tenets of workplace equity.

06/22/2017

Are your employees struggling to understand their jobs and each other? Is your company wasting money due to miscommunication and misunderstanding? NASA spent $300 million too much on the Mars Probe, because one team measured in inches and the other in centimeters. I have a Smart Tip for you, that will help prevent this type of faux pas. To communicate clearly across individuals, teams, and departments, here is what you need to do. First, make a conscious effort to really listen. Second, check for understanding by asking questions. And third, avoid ambiguous words with multiple meanings and use clear, precise words instead. When we communicate clearly, employees feel valued, are less likely to misunderstand and make mistakes, care more about the outcome, and increase their productivity, all of which impact your bottom line.

www.drpattymalone.com

Dr. Patty Malone, Communication Speaker, Corporate Trainer & Professor of http://DrPattyMalone.com, shares a smart tip about how to prevent costly communicat...

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http://www.drpattymalone.com/

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