The Selling on eBay Radio Show

11/08/2025

Latest Show now available below. Previous Episodes are at https://SellSellSell.online

11/05/2025

Chuck Van Pelt is moving on. Linked-In post below. One of the most popular seller advocates and a ratings-winner at seller meetings and conferences. We wish him well. Lots of plaudits from folks at eBay and from the seller community. They recently did a re-org which moved that team from Seller Experience into Marketing, but it sounds like the grass just looked greener elsewhere. -P

After ten incredible years at eBay, I’ve made the decision to take a new path. My last day with the company will be November 7, 2025. This was not an easy decision. eBay has been a huge part of my life—not just professionally, but personally. I’ve had the privilege of working alongside some of...

11/05/2025

Cyberstalking update: The Steiners have settled their civil action with some of the defendants - mainly those who have already admitted guilt in the criminal trials. Terms are confidential. Presumably they have no assets and spending legal hours and court time on obtaining a judgment is probably not a worthwhile cause. It's not clear (at least to me) whether this indicates that in return the folks doing the deal will be expected to testify against the remaining defendants. So the court case - if it gets that far - will focus on the executive level people and eBay Corp. Here's what the court document states. -P

"...13. Defendants Jim Baugh, David Harville, Brian Gilbert, Stephanie Popp, Stephanie Stockwell, Veronica Zea, Philip Cooke, and Progressive F.O.R.C.E. Concepts, LLC (collectively, the “Consenting Defendants”) have agreed to sign each of Plaintiffs’ proposed stipulations discontinuing the claims against the Recently Settled Defendants.

14. Defendants eBay, Inc., Devin Wenig, Steve Wymer, and Wendy Jones (collectively, the “Non-Consenting Defendants”) have not agreed to sign any of Plaintiffs’ proposed stipulations discontinuing the claims against the Recently Settled Defendants..."

11/05/2025

I like this promotion from eBay. I just have to create a buyer coupon which I would do anyway and I’ll be included in this (since I opted in)

10/28/2025

Fun fact--when you go to your orders tab and you download a report into an excel sheet, eBay has the buyers' names and phone numbers on that sheet. I'm sure that's only available for 90 days so it's something I may want to download monthly. Unfortunately, while they do have the sale price, shipping and sales tax on this report, it doesn't show the eBay fees

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10/22/2025

https://events.ringcentral.com/events/ebay-winter-seller-check-in/registration

At least we now know one of the announcements coming on tomorrow's Seller Check In call. Don't forget to join Shari's session on hiring talent and then immediately after that both of us in a networking session on ideas for building your eBay brand. We'll focus on what each of us does to manage the buying experience in a way that brings repeat buyers and/or delivers a higher price. See you there. - P

*** Hi Sellers,
During my time as U.S. General Manager, it’s been a true honor to get to know you all—and to represent the incredible eBay community you’ve built. Listening to your feedback and bringing your voice into leadership decisions has been the best part of my role. Thank you for welcoming me, for your candor, and for your partnership.
I personally feel so fortunate to have worked with you all during my tenure as General Manager of US business, but I am now moving onto leading another team - customer experience and support. I’ll continue to advocate for our buyers and sellers in my new role, and I look forward to continuing to support this community in my new capacity.
I’m excited to share that my colleague, Ron Jaiven, will be stepping into the U.S. General Manager role. I’ve worked closely with Ron, and I have absolute confidence you’ll be in great hands with him. He's seller‑obsessed, thoughtful, and action‑oriented—committed to listening, setting clear priorities, and following through on what matters most to your business.
You’ll have a chance to meet Ron and hear more about our new marketing campaign at our next Seller Check‑In on Thursday, October 23 at 12pm(PT)/3pm(ET).
Thank you again for your support and partnership. I plan to continue joining seller events, so I’m sure our paths will cross again soon.
With gratitude,
Dawn Block***

Get tickets to Winter Seller Check-In, taking place 23/10/2025. RingCentral Events is your source for engaging events and experiences.

10/08/2025

Ohhh guess who is going to be in a break out room at the Winter Seller Check in? Even more surprising is that I'll be talking about hiring help--not surprising it's one of my favorite subjects! And Philip and I will also be hosting a networking room. Are you registered yet?
Here' the link to register if you haven't already:
https://events.ringcentral.com/events/ebay-winter-seller-check-in/registration

Hope to see you there!

10/07/2025

eBay is also running a 20% coupon in selected categories for a few days. Looks like they want to beef up the Q4 results? -P

Find gifts in fashion, tech, and more.

10/07/2025

I noticed that eBay is offering a coupon on my stuff. This is being funded by them. Not sure if it applies for all sellers and all buyers, or whether it's targeted? Do you have this being offered on your listings? It's good for 2 purchases, so another reason to have more than one eBay account... If you benefit might be worth mentioning in any customer communications. -P

10/02/2025

UK is the "test bed" for US feedback policy changes, so this is of interest. Sometimes you can get bad feedback removed just because the buyer says something that's outside policy. For example referencing the *result* of an eBay case they may have opened - as that information is considered confidential. Now rather than just deleting the offending feedback, eBay will coach the buyer how to make it policy-compliant so that it posts against your account. Not good for sellers? Coming to the USA soon I predict. -P

We’re refining how mixed feedback affects your profile. When a buyer’s comment contains policy-violating content, we’ll ask them to edit it while keeping valid feedback. This helps preserve genuine comments and maintain credibility and trust with future customers. We’re making this policy ch...

10/02/2025

We were talking last time about an expected crack down on sellers who 'end and relist' routinely to try and game the algorithm. This is something of a burning issue within eBay at the moment, so is unlikely to go away. This video suggests that eBay is trying to make it much harder to access your ended listings - I assume to kill off this practice. I agree with Don's recommendation to use a third party app to archive your listings (and sales data maybe) for as long as you want. PersonalIy I like Wonderlister ($5/month for me) as it creates a SQL database on your own computer with all your data. So it's in a non-proprietary format that you can access even if you decide to close your WL account, or if they shut down the product at short notice (which does happen). Keeping a backup is easy as taking a copy of a SQL database is very easy. Anything stored "in the cloud" would not be acceptable to me. In the event of a shut down, it might take a few hours of book-work to master the SQL query language (or a few $ to hire a freelancer to write some queries) but you own the data and can keep it forever. I imported all my old Turbolister stuff so I can still use listings from 15+ years ago as templates if I want. - P

Here's a link to the video I mention and show the clip from:https://www.youtube.com/watch?v=a_AyyKpZE9IYou can check out our YouTube Membership info here: ht...