06/11/2026
People ask me what prepared me to become a high school teacher and now a professor. Honestly? Working in food service and retail during my college years.
I am completely serious when I say that becoming a server at Chili’s gave me the best on-the-job training I have ever received. I learned so much about multitasking, about holding a lot of information in my head at once, about having 360-degree hearing. Being able to pick up conversations happening in front of me, behind me, one table over. Working efficiently. Being patient. Being funny. And I learned there that when you’re talking to someone at the table, you squat down so you’re at their eye level. I still do that in the classroom today. I learned it at Chili’s.
I also worked in the shoe department of an outdoor sporting goods store, and at a hipster coffee shop before coffee shops were hipstery. (That place claimed they invented pour-over coffee). And it was the same lesson in all of those environments: listen and capture what’s happening all around you. Be patient. Be empathetic. Hear not just what people are saying, but what they actually mean.
All of those things are crucial for teaching. And nothing prepared me to do them better than food service and retail.