08/20/2026
A Note from the Editor
We have received complaints from several subscribers who have not been receiving their newspapers, specifically in the DuBois and Burchard areas. I wanted to take a moment to address these calls.
First, I am very sorry to any subscribers who have had to put up with this problem week after week. I do my absolute best to put together a paper that can be enjoyed by our readers and to run a smooth operation. Betty Davis and Joe Norman also work very hard to put out the best quality of content. As such, it is very frustrating when our attempts are thwarted and our readers are unsatisfied.
In order to properly explain the problem our readers are experiencing, it is incumbent upon me to explain how our publication works. Though our paper comes out on Thursday, it is put together and sent to a printing house on Tuesday. In the past, we used a printer out of Missouri and did all of the labeling, sorting and mailing from our office in Pawnee City.
However, we recently switched to a new printing house out of Iowa. This printing house does the mailing themselves. You may have noticed your newspaper no longer came with a printed label and instead had your address printed directly on your paper.
This printer sorts the papers and puts them in the mail stream in Omaha where they are sorted and distributed all over the United States. While some newspapers do come to our office to be put into the mail stream in Pawnee City, these only include the Pawnee City mail route.
If you have not received your newspaper, and you know your subscription is up to date, it is most likely an issue with the postal system and you are not alone! While we work to provide the best customer service possible, thanks in large part to Betty, this is not an issue we have control over.
Your best bet is to call Consumer Affairs directly at 515-251-2330. If you are missing your paper, you are always welcome to come into the office and pick one up, free of charge. If you are unable to make it to our office, just let us know and we will get one to you!
Thank you to all of our subscribers who have been patient with us as we navigate this problem. And again, I extend my apologies to our readers who have been unable to receive their papers. I know it’s frustrating and I am very sorry.
With utmost sincerity,
Reagan Connelly, Editor-in-Chief