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Total Retail

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01/02/2026

When you operate across multiple markets, strategy rarely lives in one place. Ideas are shaped locally, often in parallel, and with different priorities in mind.

Karen Etzkorn, Chief Information Officer at QVC Group, points to the space between business and technology as a powerful opportunity. When strategies emerge across multiple markets, the challenge becomes unifying them, setting clear priorities, and building capabilities once so they can scale everywhere.

That also means making intentional trade-offs. Delivering once in one market, learning from it, and then expanding thoughtfully so teams are not rebuilding the same solutions in different places.

🧩 Connecting strategies across markets
📊 Helping the business prioritize what gets built first
🌍 Deliver once in one market, then expand with intention

📰 Want more retail insights like this? Subscribe to our newsletter https://bit.ly/40rAskC

01/01/2026

✨ Happy New Year from the Total Retail team ✨

As we step into 2026, we’re grateful for the leaders, innovators, and partners who continue to define the future of retail alongside us.

Here’s to fresh ideas, meaningful connections, and a year filled with growth, resilience, and momentum.

We look forward to bringing you more insights, conversations, and inspiration in the year ahead 🎉.

#2026

12/29/2025

🔄 Returns rarely get the spotlight, but they quietly define how customers feel long after checkout.

As expectations rise and margins tighten, retailers are rethinking what happens after the sale. The brands getting it right are treating returns as a relationship moment, not just an operational task.

The question is no longer how fast you process a return, but how intelligently you use it to build trust, protect profitability, and keep customers coming back.

👉 Swipe through for key ideas on how smarter returns are redefining loyalty.

12/25/2025

🎄 Happy Holidays from Total Retail 🎄

🎆 Please note that our offices will be closed from Christmas through New Year’s as our team takes time to rest, reset, and recharge.

✨ We will be back in the new year, refreshed and ready to continue bringing you insights, analysis, and conversations that matter across retail and commerce.

Wishing our community a joyful holiday season and a strong start to 2026. 🎉

12/23/2025

🔄 Retail resilience is being redefined.

📦 As cost pressures and supply chain uncertainty continue, more brands are rethinking how products move through their business. Circular commerce is turning returns and excess inventory into strategic advantages, while opening new paths to loyalty and long term value.

👉 Swipe to see why this shift matters now

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

12/22/2025

🤖 AI isn’t a future trend anymore. It’s part of how shoppers live, search, and make decisions right now.

📈 As consumer adoption surges, expectations are rising for faster answers, smarter recommendations, and more intuitive product discovery.

🛍️ For retailers, this creates a pivotal opportunity to rethink how customers find what they need and how AI can guide the journey.

👉 Swipe to uncover how AI helps shoppers find the right products faster.

12/18/2025

⏳ Sometimes the most powerful thing a brand can offer is time. ⏳

In ep. 496 of Total Retail Talks, Ed Evans, CEO of Consumer Cellular, shares why patience sits at the heart of how his teams are trained. Instead of rushing people through a checklist, store associates are encouraged to slow down, sit beside customers, and really walk through their questions. That is why the stores have couches and why calls last longer. It is about making people feel supported, not processed.

📱 Evans also dives into what is fueling Consumer Cellular’s brick-and-mortar expansion, how the brand is building seamless digital and physical journeys for adults 55 and older, and why having fully U.S.-based support centers is such a critical advantage for their aging customer base.

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

12/17/2025

⚾ AI is quickly becoming one of the strongest players on the field for modern fan engagement, and Scott Waid, SVP, Head of Technology Services at the Atlanta Braves, shares why its impact is only getting started.

🤖 By connecting data across ticketing, retail, partnerships, and community touchpoints, teams can shape experiences that feel more intuitive and more personal for every fan in the stands.

📱 Smoother concession ordering and smarter team store recommendations are just a glimpse of how AI is creating a future where every interaction feels more personalized and effortless.

💡 And we’re still early in the game. The potential ahead is huge!

💬 What’s one personalization win your company is proud of this year? Share it below.

12/16/2025

Hanna Andersson CEO Aimée Lapic sat down with Joe Keenan, Editor in Chief of Total Retail, to talk about what’s powered Hanna for more than 40 years.

🎥 Listen below for more on the company's “Hanna Me Down" quality and growing resale community, as well as how Aimée and her team are building meaningful loyalty in a crowded category.

12/15/2025

💬 Loyalty works best when it feels like a genuine partnership between a brand and its customers.

In the podcast, Len Covello, Chief Technology Officer at Engage People, explains how solutions like pay-with-points strengthen affinity, inspire repeat interaction, and even support customer acquisition. When shoppers experience real value, they return, sign up, and stay connected in more meaningful ways.

⚡ He also highlights how consumers today expect flexibility and personalization — rewarding more than just repeat purchases. They want value, convenience, and choice.

🎙️ Ready to dive in? Catch the full podcast in the comments.

12/11/2025

✨ The next era of retail isn’t about adding more tools. It’s about adding more intelligence to every customer moment.

🚀 Our latest report with iAdvize reveals how agentic AI is transforming the digital storefront into something sharper, faster, and far more intuitive for today’s shoppers.

💡 Real-world examples from brands like Kendra Scott, Sideshow Collectibles, and Payne Glasses show what's possible now. If you’re leading digital transformation, don’t miss the insights.

12/10/2025

🔧 DIY projects can be overwhelming, but smart tech is changing the game for shoppers who want guidance, clarity, and confidence.

🤖 Lowe’s Senior Vice President of Digital and E-Commerce, Joe Cano, shares how the company’s AI tool Mylow is becoming a trusted companion for customers.

📱 But that is only part of the story. Cano highlights how Lowe’s is using real-time data to personalize product discovery, refining PDP pages to surface project essentials customers often overlook, and strengthening loyalty through connected experiences across stores and digital channels.

👉 Listen to the full episode here https://bit.ly/3Y16imk

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

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News and Analysis on the Retail Industry

Total Retail is the go-to source for executives looking for the latest news and analysis on the retail industry. The brand offers a daily e-newsletter (Total Retail Report), content-rich website, virtual (e.g., webinars) and in-person events (Total Retail Tech, Total Retail Roundtables), comprehensive research reports, podcast channel (Total Retail Talks), and video series (Retail Right Now). This content serves to provide retail with the information they need to do their jobs more effectively.

In addition to Total Retail’s content offerings, the brand is helping to build community within the retail industry. At our in-person events throughout the year, retailers have the opportunity to network with their peers, gain industry insight, and improve their careers and businesses they work for.