Total Retail

12/04/2025

How does HUGO BOSS bring true to life?

In our latest Total Retail Virtual Exchange, Jan Philipp Wintjes, EVP of Global Omnichannel, shares how the brand unifies every touchpoint into one seamless ecosystem — and why retail training and associate empowerment are essential to delivering authentic, personalized experiences.

Watch the full conversation with Total Retail's Joe Keenan 👇(link in comments)

12/03/2025

📣 The real magic in modern marketing happens when every channel works together with purpose.

✨ As Deanna Ballew, Chief Product Officer at Listrak, explains, it’s not about pitting email against SMS. It’s about creating connected journeys that meet customers where they are and strengthen the performance of your entire program. When each touchpoint supports the next, you build the momentum that moves your leading metrics in the right direction.

🎧 Listen to the full conversation here: https://bit.ly/4pQaKAz

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

12/01/2025

The Salesforce numbers are in, and was forecasted to remain the biggest day of the year for online shopping 🛍️

What's that mean for stores? Black Friday —what used to be the unofficial kickoff to the holiday shopping season — saw lower store traffic levels.

Read more on what happened in the world of retail post-Thanksgiving: https://bit.ly/43Z6m9H

11/28/2025

Consumers spent a record $6.4 billion online on Thanksgiving, up 5.3% YOY as shoppers took advantage of Cyber Week deals that came in stronger than expected.

Read the full article for insights into what that means for mobile shopping, traffic, and more >>> https://bit.ly/4pItuSt

Consumers spent a record $6.4 billion online on Thanksgiving, up 5.3 percent year-over-year (YoY) as shoppers took advantage of Cyber Week deals that came in stronger than expected.

11/27/2025

🦃 Happy Thanksgiving from the Total Retail team!

🍂 Today we’re taking a moment to pause, reflect, and appreciate the incredible retail community we get to serve every day.

📅 As we gather with family and friends, our offices will be closed on Thursday and Friday, 27 and 28 November. We'll be back on Monday, recharged and ready to dive into the holiday season alongside you.

🧡 Wishing you a warm, joyful, and well deserved break!

11/26/2025

👖 PacSun is on track to sell one million pairs of jeans on TikTok Shop US alone by the end of 2025. How? CEO Brieane Olson says the brand taps into youth consumers' preferences and digital discovery trends 🤳

💻 WATCH ON DEMAND: During our Virtual Exchange earlier this month, Brieane spoke with Women in Retail Leadership Circle co-founder Melissa Campanelli about "The Youth Report by Pacsun," a comprehensive study offering insights into the values and behaviors of today's youth, and young consumers' influence over the brand's creative direction.

Watch the full interview to learn more about the brand's innovative strategies that deeply integrate and voices into its business model: https://bit.ly/4r8CJfX

11/25/2025

📣 The new custom report created by Total Retail & iAdvize is officially live!

🛍️ Retail is stepping into its next era, and this deep dive reveals how brands are gearing up for agentic commerce and AI-driven shopping experiences that feel effortless, intuitive, and human. 🤖

✨ The findings make one thing clear: agentic commerce isn’t a distant vision, it’s becoming the new standard!

📘 Download the full report and get the insights shaping tomorrow’s digital storefronts https://bit.ly/4oYfR1y

11/24/2025

🎄 Holiday shopping is getting smarter, and customers are expecting support that feels intuitive, trustworthy, and genuinely helpful. AI can deliver that kind of experience when it’s introduced thoughtfully.

🤖 This season is a major opportunity for retailers to guide shoppers with clearer value, easier decisions, and tools that simplify the chaos of gift buying. When AI feels transparent and rewarding, customers lean in — not away!

✨ Swipe through and let us know which idea you’d prioritize in your holiday strategy.

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/21/2025

✨ Retail is entering a new era where customer identity isn’t just a login moment, it’s the backbone of every meaningful interaction.

🛒 As expectations rise, shoppers want control, clarity and consistency across every channel they touch. The brands that win are the ones that treat identity as an experience, not a barrier.

🤝 When trust becomes part of the design, personalization gets sharper, journeys feel smoother and loyalty becomes something you earn every day.

🔗 Read the full article here https://bit.ly/4i1zq69

11/20/2025

When everyone feels ownership, the ideas get better 💡

Kaitlyn Hebert, Chief Marketing Officer at SharkNinja, shares how collaboration becomes a true competitive edge when no one tries to take the spotlight and the whole team builds toward a shared result.

It’s a culture where no single person “owns” the idea. The team owns the outcome. And because everyone understands the interdependencies behind each decision, the work gets sharper and the innovation gets stronger.

🎧 Listen to the full conversation here: https://bit.ly/3M4pzR6

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/19/2025

💡A real-life, practical example of using data to drive decisions in ? ▶️ Let's look at BaseCamp Franchising, where Co-CEO Zach Gordon and his brother have been changing the name of the game.

💻 WATCH ON DEMAND: During our Virtual Exchange last week, Zach spoke with managing editor Marie Albiges about how the company’s proprietary tech stack — from a new reporting platform to product appraisal tools — gives franchisees at Kid to Kid and Uptown Cheapskate unmatched visibility into pricing, inventory turns, and customer behavior.

Watch the full interview to hear how BaseCamp is redefining what’s possible in secondhand retail: https://bit.ly/4r8CJfX

11/18/2025

✨ Personalization isn’t a nice-to-have in retail, it’s the expectation!

🔧 At Home Depot, customers arrive with a mission. They’re solving problems or kicking off projects, which means every touchpoint needs to meet them with relevance, clarity, and confidence.

Taryn Dominie, Senior Director & Head of Industry at Orange Apron Media & Home Depot shares how they built a custom ad tech stack to better understand intent. This enables them to deliver smarter content and spark those moments of loyalty that keep customers coming back 👀📈

💬 What do you think makes a retail experience feel truly personal? 👇