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Total Retail

Total Retail The retail executive’s source for content and community. Total Retail offers an e-newsletter, content-rich website, virtual and in-person events, comprehensive research reports, podcast channel, and video series.

Operating as usual

Earlier this week, our team traveled to Las Vegas to attend #Shoptalk2022! While there, Editor-in-Chief Joe Keenan spoke...
04/02/2022

Earlier this week, our team traveled to Las Vegas to attend #Shoptalk2022! While there, Editor-in-Chief Joe Keenan spoke with several of today's top #retail leaders about their newest initiatives, innovations and thought leadership. Stay tuned for video and podcast interviews featuring:

Antonino Guichard, Chief Digital Officer, Liverpool
Katia Walsh, Chief Global Strategy and AI Officer, Levi Strauss & Co
Guilherme Lebelson, Global Vice President of E-Commerce & DTC, AB InBev
Bob Sherwin, Chief Marketing Officer, Wayfair
Brian Beitler, Chief Marketing Officer, Qurate Retail Group

Subscribe to our Total Retail Report e-newsletter to receive all of our coverage from the 2022 Shoptalk event and more, right to your inbox! http://ow.ly/nR6L50IyG6E

#retailindustry #retailers #Shoptalk #retailleaders #retailmarketing #digitalretail #digitalinnovation #globalretail #ecommerce #D2C

E-commerce brands need to be aware of the current opt-out era, according to LoyaltyLion's head of marketing Fiona Steven...
03/18/2022
How LoyaltyLion Balances Personalization & Privacy

E-commerce brands need to be aware of the current opt-out era, according to LoyaltyLion's head of marketing Fiona Stevens. Stevens joined our #TRTechInsights podcast to discuss how #loyaltyprograms can help brands deliver #personalization, solve #dataprivacy challenges, gain first-party and zero-party #customerdata, increase #customerengagement and more for retailers.

Listen to this insightful interview anywhere you get podcasts!
http://ow.ly/wKZp50ImVp8

#data #firstpartydata #retail #ecommerce #loyalty #customerloyalty #optout #retailmarketing #marketing #community #podcast

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Fiona Stevens, head of marketing at LoyaltyLion, a data-driven loyalty and engagement platform.

The wave of the future includes an old-school channel (#directmail) with a digital twist. Yet despite the pervasiveness ...
03/17/2022
Hitting the (re)Target Directly, Free NaviStone Research Report

The wave of the future includes an old-school channel (#directmail) with a digital twist. Yet despite the pervasiveness of direct mail as a #marketing channel, not enough #brands are getting it done right.

The benefits of getting direct mail retargeting right make it worth the effort and investment. Check out this report to learn:
📬how to effectively #retarget consumers with #intentdata;
📬the benefits of an effective individualized direct mail #retargetingstrategy;
📬a real-world example of success from a leading footwear and accessories brand; and much more.

Download this report from NaviStone for #free here:
http://ow.ly/1nlY50IlfFu

#retailmarketing #marketingstrategy #mail #directmailmarketing #personalization #customerrelationship #lifetimevalue

Free Research Report to Hitting the (re)Target Directly Analyzing the Role Direct Mail Can Play in an Effective Digital Retargeting Strategy

Calling #retailtech leaders: take our annual technology survey! Your responses will help inform our upcoming 2022 Retail...
03/09/2022

Calling #retailtech leaders: take our annual technology survey! Your responses will help inform our upcoming 2022 Retail Technology Report and we value your feedback.

We're looking for survey respondents from a diverse mix of company sizes, types and job functions, and who are #retailtechnology decision makers, including budget holders.

To thank you for participating, we're raffling off an Apple Watch to one lucky winner!⌚

Take the survey here: http://ow.ly/GbpP50Ifr3l

#technologysurvey #technology #survey #industryresearch #retailindustry #retailresearch #retailers

It was great to host our Total Retail Roundtable in New York City earlier this week! Thank you to our fantastic speakers...
03/04/2022

It was great to host our Total Retail Roundtable in New York City earlier this week! Thank you to our fantastic speakers and attendees. If you want to join us for our next in-person event, check out Total Retail TECH. This invitation-only summit is designed for retail executives focused on #technology solutions.

Join us Sept. 13-15 in Nashville. It's #free to attend for qualified #retailers! Learn more: http://ow.ly/BJKG50I8vTF

#networking #retail #retailers #retailevent #retailtech #retailtechnology

Callum Campbell, CEO of Linnworks, believes a total commerce approach is essential for #onlineretailers in 2022 to compe...
03/03/2022
Linnworks Solves Total Commerce Retail Challenges

Callum Campbell, CEO of Linnworks, believes a total commerce approach is essential for #onlineretailers in 2022 to compete in today's effortless economy. Listen to our latest #TRTechInsights #podcast for his interview discussion, spanning topics like #inventorymanagement solutions, #customerexperience, #loyalty, #operations, #productdiscovery, internal team collaboration at #retail organizations and more.

Listen now on our Total Retail Tech Insights channel at the link below or wherever you get podcasts!

http://ow.ly/rH6E50I8pSY

#totalcommerce #ecommerce #retailers #SaaS #retailtechnology #connectedcommerce #effortlesseconomy #omnichannel #retailtech

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Callum Campbell, CEO of Linnworks, a software-as-a-service commerce platform that puts commerce control at the center of your business.

Congratulations to the #womeninretail honored as this year's Top Women in Retail by our sister brand Women in Retail Lea...
03/02/2022

Congratulations to the #womeninretail honored as this year's Top Women in Retail by our sister brand Women in Retail Leadership Circle! This cohort of female leaders & stars on the rise in #retail were chosen based on several criteria, including position within their organization, scope of responsibility within that position, career achievements, and involvement within the retail industry.

Some of this year’s honorees include:
Nurtac Afridi, CEO, GODIVA
Nadia Boujarwah, CEO and Co-Founder, Dia & Co
Jamie Cygielman, President, American Girl
Nata Dvir, Chief Merchandising Officer, Macy's
Chandra Holt, CEO, Conn's HomePlus
Julia Straus, CEO, Sweaty Betty
KJ Miller, Co-Founder and CEO, Mented Cosmetics
among many others!

This report also features our third annual list of Women on the Rise, the next great leaders in the retail industry. Grab your free copy of the report to see who made the list, and read insightful interviews with all honorees.

Download: http://ow.ly/QFK450I7xFY

#retail #retaileaders #womenwholead #executivewomen #womensleadership #leadership #leadershipaward #retailaward

Attend our New York City Roundtable event this coming Tuesday, March 1! Jump-start your day with breakfast, networking, ...
02/26/2022
New York City

Attend our New York City Roundtable event this coming Tuesday, March 1! Jump-start your day with breakfast, networking, and a thought-provoking panel discussion moderated by Ron Thurston, industry veteran and author of “.” Speakers include:

Lockie Andrews, Board Member, Regis Corporation & Former Head of E-Commerce and Digital Operations, Party City
Alex Faherty, CEO, Faherty Brand
David Cost, Vice President of E-Commerce and Digital Marketing, Rainbow Shops
Vanathy Lakshmi, Head of Product, App Mobile Discovery Experiences, Albertsons Companies

Total Retail Roundtable events bring together a limited number of leading local #retailer and #brand executives. Grab your seat today!

http://ow.ly/OWg050I4BjW

#NYCevents #newyorkcity #retail #NYCretail #NYCretailers #retailindustry #retailleaders #networking #networkingevent #NYCnetworking

A MORNING OF CONTENT AND CONNECTIONS WITH LEADING RETAIL AND BRAND EXECUTIVES

Total Retail is conducting its annual #survey of #retailexecutives to better understand retail organizations' current an...
02/25/2022
2022 Retail Technology Survey

Total Retail is conducting its annual #survey of #retailexecutives to better understand retail organizations' current and future usage of #technology, including budget trends. This survey data will inform our upcoming 2022 Retail Technology Report.

We're looking for survey respondents:
➕from a diverse mix of company sizes, types and job functions
➕who are technology decision makers, including budget holders

To thank you for participating, we're raffling off an Apple Watch to one lucky winner!⌚

We value your feedback on this important topic and would greatly appreciate you taking the time to complete the brief survey. Participate at the link below:
http://ow.ly/qAZ150I3uqM

#survey #raffle #prize #retailtechnology #retailtech #technologyleader #techleader #techdecisions #techtrends #retailtrends #retailindustry

Take this survey created by Total Retail.

There's still time to attend today's Virtual Exchange with Women in Retail Leadership Circle (WIRLC) at 12:00 p.m. ET! D...
02/17/2022

There's still time to attend today's Virtual Exchange with Women in Retail Leadership Circle (WIRLC) at 12:00 p.m. ET! Don't miss our closing speaker Lauri Kien Kotcher, CEO of The Shade Store & WIRLC Advisory Board member. She'll share an inside look at her #careeerjourney, #leadership advice, and #businessstrategy at the company, including:

✔️how to know when it's time to #transition to a new role
✔️how she's helping build a #leadershippipeline, especially for #womenleaders
✔️the keys to keeping teams motivated and engaged
✔️strategies for navigating today's #supplychain & #labor challenges
✔️how The Shade Store is integrating its #brickandmortar showrooms with its #digitalbusiness, & more!

Tune in today at noon! Attend for #free at the link below:
http://ow.ly/wPn350HXEsq

#retailers #retailing #retailindustry #virtualevent #onlineevent #womeninretail #womenwholead

The second #retail leader joining our Virtual Exchange this Thurs., February 17 is Harvey Kanter, President and CEO of D...
02/16/2022

The second #retail leader joining our Virtual Exchange this Thurs., February 17 is Harvey Kanter, President and CEO of DXL Big + Tall and Author of "Choosing to Lead." Kanter is an inspirational #leader with #careersuccess in transformational turnaround and high growth environments.

During his #live session, he'll share the strategies he's implementing at DXL, his #leadershipstyle and lessons from his book, the charitable efforts happening at the company, and more.

There's still time to register for this #free #onlineevent! Register here:
http://ow.ly/4IfH50HWQVo

#retailindustry #retailstrategy #businessstrategy #CX #retention #retailstores #leadershipadvice #professionaldevelopment #networking #ChoosingtoLead

Announcing the first speaker to take the virtual stage during our February 17 #WIRTRVirtualExchange event: Andre Persaud...
02/10/2022

Announcing the first speaker to take the virtual stage during our February 17 #WIRTRVirtualExchange event: Andre Persaud, CRO at Rite Aid! Andre will dive into:

🌎how he's addressing global #supplychain challenges
👤what Rite Aid is doing to attract and retain quality talent across its #retailstores, warehouses & #corporateleadership teams
📦the pharmacy's rollout of #buyonlinepickupinstore
🤳how he plans to continue integrating #brickandmortar with #digital
➕and more!

Join us at 12:00 p.m. ET for his #live session. Register to attend today:
http://ow.ly/Ttug50HR0W4

#retailer #retail #inventory #logistics #talentacquisition #laborshortage #labor #hiring #employeeretention #BOPIS #omnichannel #ecommerce #pharmacy #virtualevent #retailindustry #retailevent

Total Retail Talks has been ranked #5 in Feedspot Blog Reader's top 50 #retail #podcasts list! 🎉#TRTalks is for #retaile...
02/03/2022
Best 50 Retail Podcasts You Must Follow in 2022

Total Retail Talks has been ranked #5 in Feedspot Blog Reader's top 50 #retail #podcasts list! 🎉

#TRTalks is for #retailexecutives who crave the knowledge and insights needed to stay successful in today's fast-paced industry, featuring engaging interviews with #retailexperts, #influencers and #leaders.

🎧If you've never tuned in, take a listen on our channel across all major podcast platforms, or on our website: http://ow.ly/lvKY50HKKoy

Our sister brand Women in Retail Leadership Circle also ranked in the top 25 for its Women in Retail Talks podcast! #WIRTalks discussions dive into #careerlessons and personal stories with #womenexecutives in retail. Take a listen:
http://ow.ly/Shwq50HKKox

#retailpodcast #toppodcast #retailtrends #retailcareers #retailtech #retailers #retailindustry #retailinnovation #womeninretail #WIRLC #womenwholead #professionaldevelopment

http://ow.ly/z27e50HKKoz

List of Best Retail Podcasts. Keep up with retail executives, retail business developments, retail and real estate history, retail news & articles and much more

Join us for our first Virtual Exchange of the new year with Women in Retail Leadership Circle! This #live, two-hour even...
01/28/2022
Women in Retail and Total Retail Virtual Exchange, February 2022

Join us for our first Virtual Exchange of the new year with Women in Retail Leadership Circle! This #live, two-hour event provides interactive one-on-one discussions with today's top #retailleaders as they share the strategies they're using to kickstart 2022. Speakers include:

Andre Persaud, Chief Retail Officer, Rite Aid
Harvey S. Kanter, President and CEO, DXL Big + Tall and Author, "Choosing to Lead"
Lauri Kien Kotcher, CEO, The Shade Store

Register at the link below to tune in on Thursday, February 17.

http://ow.ly/3uZb50HG59j

#retail #brickandmortar #retailindustry #ecommerce #retailtrends #choosingtolead #virtualevent #WIRTRVirtualExchange

The Women in Retail and Total Retail Virtual Exchange will offer attendees the opportunity to hear from leading retail executives on a variety of mission-critical industry topics that are particularly valuable during the current retail climate.

Featuring key insights from select contributors and #retailindustry thought leaders, this resource will help your busine...
01/28/2022
Top 50 Tips of 2021, Free Total Retail Research Report

Featuring key insights from select contributors and #retailindustry thought leaders, this resource will help your business maximize sales and profits in 2022. Total Retail’s editorial team carefully reviewed every piece of content we published in 2021 in an effort to identify the 50 very best tips for today's #retailers.

Download this #free resource today for valuable tips covering virtually every facet of running a successful retail business, from #customerservice to #inventory management to #marketing to #supplychain, and much more.

http://ow.ly/XePA50HG4Vq

#retailtrends #retailinsights #retailers #retailtech #ecommerce #retailmarketing #marketing #martech #brickandmortar #socialcommerce #customerexperience

Free Research Report to Top 50 Tips of 2021 Insights That Will Help Your Business Maximize Sales and Profits

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Wednesday 8am - 5pm
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Friday 8am - 5pm

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Total Retail is the retail executive’s source for content and community.

Total Retail offers an information-packed e-newsletter, Total Retail Report, that offers innovative and proven strategies to help retailers improve their businesses.

Subscribe to Total Retail Report today: https://www.mytotalretail.com/newsletter/total-retail-report/subscribe/?src=SMFB

Total Retail hosts a variety of events throughout the year, including our annual Total Retail Tech summit and multiple Total Retail Roundtables.

Total Retail Tech: tech.mytotalretail.com
Total Retail Roundtables: roundtables.mytotalretail.com

Total Retail presents live, interactive, educational webinars for industry professionals.

View a list of our upcoming and on-demand webinars: www.mytotalretail.com/webinars

Total Retail produces comprehensive research reports on a variety of industry topics. These free reports serve as valuable resources for executives looking to keep up-to-date on the latest industry trends and information.

To download Total Retail’s research reports, go to: www.mytotalretail.com/resources

The Total Retail Talks podcast is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

To listen to Total Retail Talks episodes, go to: www.mytotalretail.com/podcast

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News and Analysis on the Retail Industry

Total Retail is the go-to source for executives looking for the latest news and analysis on the retail industry. The brand offers a daily e-newsletter (Total Retail Report), content-rich website, virtual (e.g., webinars) and in-person events (Total Retail Tech, Total Retail Roundtables), comprehensive research reports, podcast channel (Total Retail Talks), and video series (Retail Right Now). This content serves to provide retail with the information they need to do their jobs more effectively.

In addition to Total Retail’s content offerings, the brand is helping to build community within the retail industry. At our in-person events throughout the year, retailers have the opportunity to network with their peers, gain industry insight, and improve their careers and businesses they work for.

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The use cases for AR in retail are endless. Retailers have an opportunity to tap into the value and power of AR to bring a personalized shopping experience for their customers — one that captures engagement and sales. via Total Retail https://www.mytotalretail.com/article/augmented-reality-unlocks-personalized-shopping-experiences/
Total Retail reveals the top 3 reasons why digital enablement of retail workers will be key to overcoming the industry's current #laborshortage challenges "Technology is a key component in attracting and retaining top talent. For frontline companies struggling to fill open roles after massive rounds of layoffs and resignations due to the pandemic, digital tools can be a valuable resource for recruiting and engagement strategies." https://hubs.la/Q016Tktn0
Maven CEO Avishai Geller discusses the latest in fleet management technology that is helping to drive efficiency and safety in the #truckingindustry in this Total Retail article.
An AI-first approach elevates shopper engagements across mobile, desktop and IVR platforms, helping brands to deliver consistent, integrated interactions that achieve parity across every channel. Learn more by Seb Reeve via Total Retail. https://nuanceinc.co/3ICDDKn #ConversationalAI #Retail #CX #DigitalEngagment
Customer Experience (CX) has become a big focus for marketers in 2022. Our VP of Client Success and Marketing sat down with Total Retail to talk through the next generation of tech driving today's CX: https://buff.ly/3sDaJ81
According to Total Retail, the foundation of direct-to-consumer (D-to-C) brands is changing since some popular customer acquisition channels seem to be oversaturated by now. #directtoconsumer #multichannel #multichannelmarketing #retailmarketing https://hubs.ly/Q015GbkG0
In the first of a four-part series with Total Retail, Forging the Future of Retail Through Strength, our SVP of Client Strategy & Consulting covers the importance of media mix diversification and social commerce. https://bit.ly/3IdRrux
Smartphones have transformed the way we shop, pay, travel and more to a few taps, clicks or swipes - leading to a checkout free economy. President of On-Device Solutions, Matt Gillis, spoke to Total Retail about how we got here and what he expects to see in the future.
Smartphones have reduced the ability to shop, pay, travel and more to a few taps, clicks or swipes - leading to a checkout free economy. Our President of On-Device Solutions, Matt Gillis, spoke to Total Retail about how we got here and what he expects to see in the future. https://www.mytotalretail.com/article/the-checkout-free-economy/
Despite the “chat” in their name, most retail chatbots aren’t good conversationalists. Check out this essential advice for #retaliers from Seb Reeve via Total Retail. https://nuanceinc.co/3KQ2gW5 #Retail #ConversationalAI #Chatbots #AI #CX
Discover 4 critical things retailers need to get started on early in 2022 so they can be better prepared for the holiday surge. via Total Retail https://www.mytotalretail.com/article/4-things-retailers-must-do-before-the-2022-holidays/
We may be entering spring now, but the 2022 holiday season will be here before you know it. Quiq CEO Mike Myer outlines four critical things #retailers need to get started on early in 2022 so they can be better prepared for the holiday surge in this piece for Total Retail: http://ow.ly/3UxY50HXS60 #customerexperience #customerservice #conversationalAI