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Total Retail

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11/21/2025

✨ Retail is entering a new era where customer identity isn’t just a login moment, it’s the backbone of every meaningful interaction.

🛒 As expectations rise, shoppers want control, clarity and consistency across every channel they touch. The brands that win are the ones that treat identity as an experience, not a barrier.

🤝 When trust becomes part of the design, personalization gets sharper, journeys feel smoother and loyalty becomes something you earn every day.

🔗 Read the full article here https://bit.ly/4i1zq69

11/20/2025

When everyone feels ownership, the ideas get better 💡

Kaitlyn Hebert, Chief Marketing Officer at SharkNinja, shares how collaboration becomes a true competitive edge when no one tries to take the spotlight and the whole team builds toward a shared result.

It’s a culture where no single person “owns” the idea. The team owns the outcome. And because everyone understands the interdependencies behind each decision, the work gets sharper and the innovation gets stronger.

🎧 Listen to the full conversation here: https://bit.ly/3M4pzR6

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/19/2025

💡A real-life, practical example of using data to drive decisions in ? ▶️ Let's look at BaseCamp Franchising, where Co-CEO Zach Gordon and his brother have been changing the name of the game.

💻 WATCH ON DEMAND: During our Virtual Exchange last week, Zach spoke with managing editor Marie Albiges about how the company’s proprietary tech stack — from a new reporting platform to product appraisal tools — gives franchisees at Kid to Kid and Uptown Cheapskate unmatched visibility into pricing, inventory turns, and customer behavior.

Watch the full interview to hear how BaseCamp is redefining what’s possible in secondhand retail: https://bit.ly/4r8CJfX

11/18/2025

✨ Personalization isn’t a nice-to-have in retail, it’s the expectation!

🔧 At Home Depot, customers arrive with a mission. They’re solving problems or kicking off projects, which means every touchpoint needs to meet them with relevance, clarity, and confidence.

Taryn Dominie, Senior Director & Head of Industry at Orange Apron Media & Home Depot shares how they built a custom ad tech stack to better understand intent. This enables them to deliver smarter content and spark those moments of loyalty that keep customers coming back 👀📈

💬 What do you think makes a retail experience feel truly personal? 👇

11/13/2025

💻 In e-commerce, the digital experience isn’t just part of the journey—it is the journey.

🚀 The fastest-growing retailers aren’t just chasing transactions; they’re mastering emotion, engagement, and trust through digital design and performance. It’s what turns browsers into believers.

👉 Swipe to see how the digital experience can fuel measurable business growth!

🔗 Dive into the full article here https://bit.ly/4oMnYhe

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/12/2025

🎉 Today’s the day! 🎉

The Women in Retail & Total Retail Virtual Exchange goes LIVE at 12pm ET! 💥

🚀 Get ready for forward-thinking insights, trendsetting ideas, and conversations shaping the future of retail.

A massive thank you to our incredible sponsors Akeneo and Signifyd for making this event possible! 🙌

🎟️ Last chance to RSVP https://bit.ly/4o4SYJ6

11/11/2025

🎟️ Inflation hits Gen Z differently — and it’s not just about groceries or gas!

Kelly Pedersen, Partner & Global Retail Leader at PwC, breaks down the “invisible inflation” hitting experiences where prices have skyrocketed far beyond what the Consumer Price Index captures.

Gen Z isn’t spending less; they’re just feeling inflation in very different ways.

💬 Let us know what you think in the comments 👇

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/06/2025

✨ Great design begins with inspiration. ✨

In this conversation, Liza Lefkowski, Vice President and Chief Merchant of Stores at Wayfair, shares how thoughtful storytelling and curation are shaping seamless online and in-store experiences.

Wayfair understands that shoppers know what they love instantly. The magic happens when guidance, storytelling, and curation help turn that spark into a space that feels uniquely theirs. From first idea to final purchase, the focus is on simplifying the journey and bringing every vision to life with confidence.

🎧 Listen to the full conversation here: https://bit.ly/4htHn3L

🤳Find the Total Retail Talks channel on major podcast platforms. ✅

📰 Subscribe for more retail insights: https://bit.ly/40rAskC

11/05/2025

⏳ One week to go! ⏳

The Women in Retail & Total Retail Virtual Exchange is almost here — a dynamic session packed with insights, trends, and forward-thinking conversations shaping the future of retail.

🤝 Connect, learn, and be inspired by the ideas driving the industry forward.

🎟️ RSVP here https://bit.ly/4oHlrol

11/04/2025

🐄The cattle and protein industry is evolving fast — powered by technology that’s transforming every stage of production!

Leading that charge is Patrick Montgomery, CEO and Founder of Kansas City Cattle Company and Valor Provision, bringing modern solutions to one of the world’s oldest industries.

💡Feed efficiency tools now measure intake and output with precision. Carcass data cameras use algorithms to analyze marbling and yield. And across the business, innovation is redefining how ranchers think about value and sustainability.

💬 Tell us in the comments — how is innovation reshaping your industry?

📰 Subscribe to our newsletter for more retail insights https://bit.ly/40rAskC

11/03/2025

📋 Fact: The best digital gift card malls focus on a great experience.

The 2025 Best Digital Gift Card Malls Benchmark Report — created by NAPCO Research and Blackhawk Network (BHN) — looked at the top performing companies who had the following in common when it came to gift card mall programs:

💳 Checkout was easy
📱 Multiple payment options
📦 Gift cards arrived as expected with branded messaging
🧑 Excellent customer service

💡Discover how 50 leading programs performed across discoverability, customer experience, and innovation, and uncover the strategies top performers like Kroger, Amazon, and Sezzle use to boost engagement and revenue.

📈 Download the inaugural report now: https://bit.ly/3VYVqoi

10/31/2025

🔥 Retail is evolving — are you ready to lead the change? 🔥

Join us Nov. 12, 2025 for the Women in Retail & Total Retail Virtual Exchange, where top leaders tackle youth culture, sustainability, and the future of loyalty.

Hear from the innovators shaping retail today:
🎤 Brieane Olson – CEO, Pacsun
🎤 Zach Gordon – Co-CEO, BaseCamp Franchising
🎤 Jan Philipp Wintjes – Executive VP, Global Omnichannel, HUGO BOSS

🚀 Insights. Inspiration. Action. Don’t miss your chance to see what’s next in retail!

🔗 Register here https://bit.ly/4hfNcla

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Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

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News and Analysis on the Retail Industry

Total Retail is the go-to source for executives looking for the latest news and analysis on the retail industry. The brand offers a daily e-newsletter (Total Retail Report), content-rich website, virtual (e.g., webinars) and in-person events (Total Retail Tech, Total Retail Roundtables), comprehensive research reports, podcast channel (Total Retail Talks), and video series (Retail Right Now). This content serves to provide retail with the information they need to do their jobs more effectively.

In addition to Total Retail’s content offerings, the brand is helping to build community within the retail industry. At our in-person events throughout the year, retailers have the opportunity to network with their peers, gain industry insight, and improve their careers and businesses they work for.