05/30/2026
A Gilbert homeowner says a roofing job arranged through Lowe’s ended up costing his family far more than just roof damage.
Eric Naddy says he hired a Lowe’s contractor in 2020 to repair his roof. According to Naddy, workers overloaded the roof with shingles, and after a contractor walked across it, the structure was compromised.
The next day, rain caused major water damage inside the home. Mold spread, repairs dragged on, and the family says they were eventually forced to move out — spending nearly four years living in a trailer on their own property while waiting for the situation to be resolved.
In 2024, Maricopa County reportedly ordered the home to be demolished or the family would face daily fines. With no other option, Naddy says he paid about $28,000 out of pocket to tear the home down.
An arbitration ruling later found both Lowe’s and the roofing company at fault, but Naddy says the money awarded still wasn’t enough to rebuild. Because the dispute went through arbitration, he says he can’t file a lawsuit or take further legal action.
Now the house is gone, replaced by an empty lot — and a family says a basic home repair cost them everything they built.
What would you do if this happened to you?
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